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Chat Manager Jobs in Delaware (NOW HIRING)

Dover Federal Credit Union

Loan Officer I

Dover, DE · On-site

Communicate member experience concerns to management. * Research and resolve members' problems ... Engage with members on all digital channels such as phones, video, and chat. * Process membership ...

OneMain Financial

Loan Sales Specialist

Bear, DE · On-site

$18 - $22/hr

Manage the life cycle of loans, including collections activities while maintaining compliance with ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...

OneMain Financial

Loan Sales Specialist

Wilmington, DE · On-site

$19 - $23/hr

Manage the life cycle of loans, including collections activities while maintaining compliance with ... chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive to ...

Dover Federal Credit Union

Loan Officer I

Dover, DE · On-site

Communicate member experience concerns to management. * Research and resolve members' problems ... Engage with members on all digital channels such as phones, video, and chat. * Process membership ...

Trucordia

Surety/Bond Insurance Producer

Wilmington, DE · On-site +1

$43K - $58K/yr

Utilize CRM software to manage client information and track sales activities * Participate in ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

Trucordia

Surety/Bond Insurance Producer

Wilmington, DE · On-site

$43K - $58K/yr

Utilize CRM software to manage client information and track sales activities * Participate in ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

Trucordia

Private Client Advisor

Rehoboth Beach, DE · On-site

Continually manages a book of business to support high renewal rates. * Collaborates with Client ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...

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Chat Manager information

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Delaware?

The most popular types of Chat jobs in Delaware are:

What are popular job titles related to Chat Manager jobs in Delaware?

For Chat Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Delaware look for?

The top searched job categories for Chat Manager jobs in Delaware are:

What cities in Delaware are hiring for Chat Manager jobs?

Cities in Delaware with the most Chat Manager job openings:

Chat Manager jobs near you

Licensed Practical Nurse (LPN)- Coumadin Coordinator

USHP

Lewes, DE • On-site

$60 - $75/hr

Other

Re-posted 2 days ago

Job description

Cardiovascular Physicians of Delaware

Licensed Practical Nurse (LPN)- Coumadin Coordinator

Location- Lewes and Millville, DE

Schedule- Monday-Friday, dayshift

Job Summary

The LPN’s primary role is coordinating Cardiovascular Physicians of Delaware's Coumadin clinic. This entails responsibility for overseeing all patients of the practice who are currently on Warfarin/Coumadin. This position is responsible for keeping the INRs of all patients within their appropriate range, using the INR ranges and protocols set by the physicians. The LPN collects INR test results for each patient using local lab results, home monitor results and in office INR checks, then documents INRs, dosing instructions, and patient feedback into the patient chart. This position will also include additional nursing responsibilities as needed.

Duties and Responsibilities
  • Demonstrates exceptional care and compassion in all interactions with patients.
  • Ensures all information and proper documentation provided to physician via EMR and records are accurate and up to date.
  • Patient education based on current lab results; every patient is to be called with normal and abnormal findings, contacting non-compliant patients and documenting in chat when patient is called. Mail letters following protocol.
  • Interacts with outside medical offices, diagnostic centers and other
    companies/organizations based on the needs of the patient.
  • Handles all Warfarin related Triage calls and relays information to
    patient per recommendations and direction of provider.
  • Handles all billing associated with the Coumadin clinic.
  • Assists in refilling all Warfarin and Lovenox prescriptions.
  • Assists with cardiac clearances by giving Warfarin hold and Lovenox
    dosing instructions.
  • Assists patients with obtaining INR home monitoring devices.
  • Assists with patient transition to and from Warfarin to other
    anticoagulation medications.
  • Additional nursing duties may be assigned as necessary outside of Coumadin responsibilities.
  • Perform assigned work safely; report to manager in a timely manner
    any unsafe activity, conditions, hazards or safety concerns that may
    cause injury to oneself, other employees, patients or visitors.
Qualifications and Educational Requirements
  • High school diploma or equivalent.
  • Graduate of recognized Medical Assistant Program or holds Medical Assistant Certification.
  • 2 years of experience as an LPN is preferred.
Knowledge, Skills, and Abilities
  • Knowledge of medical terminology.
  • Knowledge of basic math, in particular working with percentages.
  • Ability to multi-task and be adaptable.
  • Excellent communication and customer service skills.
  • Excellent verbal and written communication skills.
  • Ability to prioritize and have great attention to detail.
  • Ability to function in a high paced and at times stressful environment.
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Finger dexterity to perform duties such as typing or writing.
  • Ability to speak and hear.
  • Must be able to lift up to 15 pounds at times.
Expectations of all Employees
  • Provides exceptional customer service to our patients.
  • Exhibits professionalism and ethical behavior at all times.
  • Maintains strict confidentiality of patient and business information.
  • Maintains OSHA and HIPAA regulations.
  • Works as part of the CPPA team and treats everyone with respect, courtesy and friendliness.
  • Adheres to all policies and procedures for our organization.
  • Recommends improvements to policies and procedures to management.
  • Participates in committees, discussions and other team functions.
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