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Chat Line Jobs in Ohio (NOW HIRING)

JDM Structures

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Outdoor Sales Specialist

Wooster, OH · On-site

$52K - $62K/yr

Welcome and assist customers in person, through social media, by live chat, and over the phone ... In addition, we offer a full line of poly outdoor furniture. We value people and love to see them ...

Spitzer Autoworld

Service BDC Associate

Euclid, OH

$14 - $19.50/hr

... phone, email and chat to assist customers regarding their vehicle and recall needs, making ... Maintain a basic knowledge of product line and current offers/incentives Performs other related ...

Spitzer Autoworld

Service BDC Associate

Cleveland, OH · On-site

$14 - $19.50/hr

... phone, email and chat to assist customers regarding their vehicle and recall needs, making ... Maintain a basic knowledge of product line and current offers/incentives * Performs other related ...

Spitzer Autoworld

BDC Associate

Elyria, OH

$40K - $55K/yr

... and chat to assist customers in shopping for their next vehicle. This position requires one to ... Maintain a basic knowledge of product line and current offers/incentives Communicate professionally ...

Spitzer Autoworld

BDC Associate

Elyria, OH

$40K - $55K/yr

... and chat to assist customers in shopping for their next vehicle. This position requires one to ... Maintain a basic knowledge of product line and current offers/incentives * Communicate ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH · On-site

$19 - $21/hr

... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH · On-site

$19 - $21/hr

... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...

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Showing results 21-40

All JobsChat Line JobsChat Line Jobs in Ohio

Chat Line information

See Ohio salary details

$10

$17

$24

How much do chat line jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for chat line in Ohio is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.42 per hour, depending on experience, location, and employer.

What is a chat line?

A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.

What does a typical workday look like for a chat line operator?

A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.

What are the key skills and qualifications needed to thrive in the chat line position, and why are they important?

To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.

What are popular job titles related to Chat Line jobs in Ohio?

For Chat Line jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Chat Line jobs in Ohio look for?

The top searched job categories for Chat Line jobs in Ohio are:

Chat Line jobs near you
Infographic showing various Chat Line job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 11% Part Time, 6% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $36,902 per year, or $17.7 per hour.

Customer Experience Specialist, Home Lending

Upstart

Columbus, OH • On-site

$17.25 - $21.50/hr

Full-time

Posted 3 days ago

New

Upstart rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The Team: 

The Home Lending Operations team at Upstart is building a borrower experience that is clear, accessible, and human-from the very first interaction through to loan funding. While most of the loan lifecycle is handled by pod-based specialists, the Customer Experience (CX) team plays a pivotal role in guiding potential borrowers and early-stage applicants through the process. This team is instrumental in reducing reliance on traditional call centers by providing proactive, personalized support via phone, email, and chat.

As a Customer Experience Specialist, you'll be the first point of contact for individuals exploring or applying for a home lending product. You'll answer questions, resolve concerns, and ensure early-stage interactions reflect Upstart's mission of delivering an effortless credit experience. You'll also handle escalations from across the operation, requiring empathy, professionalism, and sound judgment.

How you'll make an impact

  • Answer inbound calls from prospective borrowers and applicants whose files have not yet been assigned to a processing pod, guiding them through next steps and answering product questions.
  • Respond to inbound email inquiries and manage real-time chat support (in future-state implementation), providing accurate, helpful, and timely information.
  • Take ownership of escalation calls from applicants requesting a supervisor, resolving concerns professionally while adhering to compliance and policy guidelines.
  • Support funnel conversion by proactively identifying and addressing common applicant questions or pain points.
  • Maintain accurate notes of all borrower interactions in tools such as Salesforce and Vesta to ensure visibility and alignment across teams.
  • Identify opportunities to improve CX processes, documentation, or messaging based on recurring feedback or support trends.
  • Collaborate with Pods, Training, and Quality teams to ensure consistency across all borrower touchpoints.

Minimum Qualifications 

  • 1-2 years of experience in customer service, call center, or borrower support.
  • Reside within 60 miles of Columbus, OH, and able to work from the office at least two days per week.
  • Outstanding communication and interpersonal skills, including the ability to explain complex information clearly and professionally.
  • Proven ability to handle sensitive or escalated customer conversations with empathy and professionalism.
  • Comfortable navigating multiple systems and tools simultaneously (e.g., Salesforce, Vesta, telephony and chat platforms).
  • Ability to work standard hours (9 AM - 5:30 PM EST) and occasional weekends as business needs evolve

Preferred Qualifications

  • Ideally relevant call center / customer service experience has occurred within a financial services or fintech environment.
  • Experience in mortgage, home equity, or consumer lending operations.
  • Familiarity with front-line customer support tools and knowledge management platforms.
  • Experience in early-stage applicant engagement or lead nurturing.
  • Comfort working in high-growth, change-oriented environments where feedback loops are fast and frequent

Position location  This role is available in the following locations: Columbus, Ohio

Time zone requirements The team operates on the East/West coast time zones. 

In-Office requirements.  You will be required to work from the Columbus, Ohio office 2 days per week (must be within a 60 mile radius). Depending on business needs, agents may be asked to work from the office more often.

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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