ZipRecruiter

Log In

1

Chat Line Jobs in Ohio (NOW HIRING)

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

JDM Structures

Be Seen First

Outdoor Sales Specialist

Wooster, OH · On-site

$52K - $62K/yr

Welcome and assist customers in person, through social media, by live chat, and over the phone ... In addition, we offer a full line of poly outdoor furniture. We value people and love to see them ...

Spitzer Autoworld

Service BDC Associate

Euclid, OH · On-site

$14 - $19.50/hr

... phone, email and chat to assist customers regarding their vehicle and recall needs, making ... Maintain a basic knowledge of product line and current offers/incentives Performs other related ...

Spitzer Autoworld

Service BDC Associate

Cleveland, OH

$14 - $19.50/hr

... phone, email and chat to assist customers regarding their vehicle and recall needs, making ... Maintain a basic knowledge of product line and current offers/incentives * Performs other related ...

Spitzer Autoworld

BDC Associate

Elyria, OH · On-site

$40K - $55K/yr

... and chat to assist customers in shopping for their next vehicle. This position requires one to ... Maintain a basic knowledge of product line and current offers/incentives Communicate professionally ...

Spitzer Autoworld

BDC Associate

Elyria, OH

$40K - $55K/yr

... and chat to assist customers in shopping for their next vehicle. This position requires one to ... Maintain a basic knowledge of product line and current offers/incentives * Communicate ...

CSAA

Insurance Service Associate - Remote

Delaware, OH · Remote

$13.75 - $19/hr

... line's insurance environment preferred. * Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating with customers via Chat preferred. * Bilingual skills ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH · On-site

$19 - $21/hr

... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...

previous pagenext page

Showing results 21-40

All JobsChat Line JobsChat Line Jobs in Ohio

Chat Line information

See Ohio salary details

$10

$17

$24

How much do chat line jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for chat line in Ohio is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.42 per hour, depending on experience, location, and employer.

What is a chat line?

A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.

What does a typical workday look like for a chat line operator?

A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.

What are the key skills and qualifications needed to thrive in the chat line position, and why are they important?

To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.

What are popular job titles related to Chat Line jobs in Ohio?

For Chat Line jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Chat Line jobs in Ohio look for?

The top searched job categories for Chat Line jobs in Ohio are:

Chat Line jobs near you
Infographic showing various Chat Line job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $36,902 per year, or $17.7 per hour.

Senior Client Support Agent

Goosehead

Westlake, OH • Hybrid

$17.25 - $23.25/hr

Full-time

Re-posted 7 hours ago

Job description

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat.

  • Execute policy endorsements and audits accurately across carriers.

  • Ensure compliance with state regulations and carrier SLAs.

  • Document cases with precision in Salesforce and carrier systems.

  • Mentor and train L1-L2 agents on workflow best practices.

  • Contribute tocontinuous improvement through feedback and SOP refinement.

Essential Job Functions

  • Manage 5-10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)

  • Demonstrate deep understanding in all lines of businessGooseheadoperates within

  • Maintain quality standards of 98%+ accuracy and timeliness.

  • Proactivelyidentifyand communicate service trends or recurring issues.

Skills Required

  • Strong analytical and multi-tasking ability.

  • Excellent written communication and problem-solving skills.

  • Proficiencyin carrier and CRM systems.

  • Demonstrated coaching and peer training ability.

Qualifications

  • Texas P&C license (required).

  • 1-2 years in insuranceserviceor relatedfield.

  • Proven performance in non-call support roles.

  • Commitment to accuracy and service excellence

  • High school diploma or equivalent

  • Strong attention to detail and communication skills

  • Bilingual (English/ Spanish) is a plus

Equal Employment Opportunity

Goosehead is an equal opportunity employer andcomplies withall applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

Apply