Clinton Township, MI · On-site
Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level ... Culture Fit - Must fit in here at OTC, in line with our values - -values * Be A Doer - always ...
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Clinton Township, MI · On-site
Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level ... Culture Fit - Must fit in here at OTC, in line with our values - -values * Be A Doer - always ...
Apply Early
$45K/yr
Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level ... Culture Fit - Must fit in here at OTC, in line with our values - * Be A Doer - always looking for ...
$45K/yr
Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level ... Culture Fit - Must fit in here at OTC, in line with our values - * Be A Doer - always looking for ...
$20 - $22/hr
... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...
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Apply Early
$20 - $22/hr
... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...
Apply Early
Birmingham, MI · On-site
$20 - $22/hr
... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...
Birmingham, MI · On-site
$20 - $22/hr
... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...
Birmingham, MI · On-site
$20 - $22/hr
... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...
Birmingham, MI · On-site
$20 - $22/hr
... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...
Troy, MI · On-site
... for a specific line of business such as Commercial and/or Medicare Health Insurance. * In ... Strong understanding of digital self-service capabilities (portals, knowledge, chat, guided ...
Troy, MI · On-site
... for a specific line of business such as Commercial and/or Medicare Health Insurance. * In ... Strong understanding of digital self-service capabilities (portals, knowledge, chat, guided ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Provide second-line hardware, software, and end-user support as required and in line with ... Works at a basic level to leverage digital communication (email, text, chat, social media) to ...
Troy, MI · On-site +1
... for a specific line of business such as Commercial and/or Medicare Health Insurance. * In ... Strong understanding of digital self-service capabilities (portals, knowledge, chat, guided ...
Troy, MI · On-site +1
... for a specific line of business such as Commercial and/or Medicare Health Insurance. * In ... Strong understanding of digital self-service capabilities (portals, knowledge, chat, guided ...
Troy, MI · On-site
... for a specific line of business such as Commercial and/or Medicare Health Insurance. * In ... Strong understanding of digital self-service capabilities (portals, knowledge, chat, guided ...
Troy, MI · On-site
... for a specific line of business such as Commercial and/or Medicare Health Insurance. * In ... Strong understanding of digital self-service capabilities (portals, knowledge, chat, guided ...
Troy, MI · On-site +1
... for a specific line of business such as Commercial and/or Medicare Health Insurance. * In ... Strong understanding of digital self-service capabilities (portals, knowledge, chat, guided ...
Troy, MI · On-site +1
... for a specific line of business such as Commercial and/or Medicare Health Insurance. * In ... Strong understanding of digital self-service capabilities (portals, knowledge, chat, guided ...
Grand Rapids, MI · On-site
$14.25 - $17.75/hr
... to-chat on the university web site. Responsibilities: * Provide GREAT customer service ... Operate multi-line phone switchboard and contact center application. * Tabulate and report calls ...
Grand Rapids, MI · On-site
$14.25 - $17.75/hr
... to-chat on the university web site. Responsibilities: * Provide GREAT customer service ... Operate multi-line phone switchboard and contact center application. * Tabulate and report calls ...
Ypsilanti, MI · On-site
$1.9K/wk
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... As an industry leader in healthcare staffing, we work to connect you with jobs at top of the line ...
Ypsilanti, MI · On-site
$1.9K/wk
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... As an industry leader in healthcare staffing, we work to connect you with jobs at top of the line ...
Wyoming, MI · On-site
$20/hr
... and chat) in a professional and friendly manner. - Listen to and address customer inquiries ... multi-line phone systems and scheduling software. - Skills: * - Strong verbal, written, and ...
Wyoming, MI · On-site
$20/hr
... and chat) in a professional and friendly manner. - Listen to and address customer inquiries ... multi-line phone systems and scheduling software. - Skills: * - Strong verbal, written, and ...
Lapeer, MI · On-site
$1.7K/wk
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... As an industry leader in healthcare staffing, we work to connect you with jobs at top of the line ...
Lapeer, MI · On-site
$1.7K/wk
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... As an industry leader in healthcare staffing, we work to connect you with jobs at top of the line ...
Wyoming, MI · On-site
$20/hr
... and chat) in a professional and friendly manner. - Listen to and address customer inquiries ... multi-line phone systems and scheduling software. - Skills: * - Strong verbal, written, and ...
Wyoming, MI · On-site
$20/hr
... and chat) in a professional and friendly manner. - Listen to and address customer inquiries ... multi-line phone systems and scheduling software. - Skills: * - Strong verbal, written, and ...
Iron Mountain, MI · On-site
$2.8K/wk
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... As an industry leader in healthcare staffing, we work to connect you with jobs at top of the line ...
New
Iron Mountain, MI · On-site
$2.8K/wk
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... As an industry leader in healthcare staffing, we work to connect you with jobs at top of the line ...
New
Grand Rapids, MI · On-site
$20/hr
Manage daily customer interactions (inbound/outbound calls, emails, SMS, and chat) in a ... Experience with multi-line phone systems and scheduling software. Skills: * Strong verbal, written ...
Grand Rapids, MI · On-site
$20/hr
Manage daily customer interactions (inbound/outbound calls, emails, SMS, and chat) in a ... Experience with multi-line phone systems and scheduling software. Skills: * Strong verbal, written ...
A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.
A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.
To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 9 days ago
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Support Specialist
Reports to: Support Manager
Compensation: Up to $45,000 per year based on experience
Were looking for a Customer Support Specialist to join OnTheClock, a growing SaaS company focused on time tracking, scheduling, and embedded payroll for small and mid-sized businesses. In this role, youll be part of a supportive, collaborative team and play a key role in delivering a thoughtful, high-quality customer experience across phone, ticket, and chat channels.
At OnTheClock, were continuing to expand the tools we offer to help small businesses run better and support their teams with confidence. Our long-term goal is to reach one million users, and our Support team is central to that mission. Youll work closely with Support, Product, Engineering, Customer Success, and Sales in an environment that values trust, growth, and doing great work together, while benefiting from competitive pay, strong benefits, and clear opportunities to grow your career.
This is a hands-on, fast-paced role ideal for someone who enjoys problem-solving, communicating clearly, and taking ownership of their work. As OnTheClock grows, this role offers a clear career path, with opportunities to deepen your expertise, take on expanded responsibilities, and progress into more senior or specialized roles over time within a team that values development, accountability, and long-term growth.
Key Responsibilities
Required Qualifications
Preferred Skills & Qualifications
You're wondering, what is OnTheClock?
OnTheClock, founded in 2004, is a Michigan-based SaaS (web-based) software company that provides real-time time tracking, scheduling, and payroll for businesses. Our web-based software and apps provide employers with a simple way to track employee hours, establish work schedules, and pay employees all in one system. OnTheClock has a great culture, and we are looking for like-minded people who can deliver the best service possible to our customers.
What we look for in you
Why Should You Work Here With Us
The finer print
Sourced by ZipRecruiter
11 - 50 Employees
Charter Township of Clinton, MI, US
2004
