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Chat Line Jobs in Michigan (NOW HIRING)

Liquid Brand

Customer Service Representative

Wyoming, MI · On-site

$14.50 - $19.75/hr

... and chat) in a professional and friendly manner. - Listen to and address customer inquiries ... multi-line phone systems and scheduling software. - Skills: * - Strong verbal, written, and ...

Vibe Credit Union

Connection Center Specialist

Novi, MI · On-site

$22 - $22.30/hr

... chat, text, and video. You'll provide timely, accurate information, resolve issues, and make value ... Protect Members: Serve as the first line of defense against fraud, monitoring accounts and ...

TNAA

Oncology (Onc) Registered Nurse RN

Lansing, MI · On-site

$55.18/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... line management. With a focus on patient safety, comfort, and education, you will play a key role ...

New

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site +1

... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...

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Showing results 21-40

All JobsChat Line JobsChat Line Jobs in Michigan

Chat Line information

What is a chat line?

A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.

What does a typical workday look like for a chat line operator?

A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.

What are the key skills and qualifications needed to thrive in the chat line position, and why are they important?

To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.

What are popular job titles related to Chat Line jobs in Michigan?

For Chat Line jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Chat Line jobs in Michigan look for?

The top searched job categories for Chat Line jobs in Michigan are:

What cities in Michigan are hiring for Chat Line jobs?

Cities in Michigan with the most Chat Line job openings:

Chat Line jobs near you
Infographic showing various Chat Line job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Technology Support Specialist

JP Morgan Chase

Belleville, MI • On-site

Full-time

Medical, Retirement

Posted 20 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 494 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

As a Technology Support Specialist in Corporate Data Center Services Team, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction.

Job responsibilities

  • Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
  • Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
  • Applies  emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
  • Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Required qualifications, capabilities, and skills

  • Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
  • Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
  • Baseline knowledge of typical technology operational issues
  • Ability to balance tasks while documenting outcomes
  • Flexibility to work varying days, including every other weekend, shift hours are 11:45pm to 12:15pm.

Preferred qualifications, capabilities, and skills

  • Familiarity with troubleshooting techniques for hardware, software, and technology systems
  • Capability to document issues, procedures, and root cause analysis


 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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