Warren, MI · On-site
$50K/yr
Monitor real-time call, chat, and email queues to keep service levels, ASA, and occupancy goals on ... Incident Response: Be the first line of response during outages, spikes, or system issues by ...
Quick apply
Warren, MI · On-site
$50K/yr
Monitor real-time call, chat, and email queues to keep service levels, ASA, and occupancy goals on ... Incident Response: Be the first line of response during outages, spikes, or system issues by ...
Pontiac, MI · On-site +1
$21/hr
Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
Pontiac, MI · On-site +1
$21/hr
Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
Birmingham, MI · On-site
$20 - $22/hr
... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...
Birmingham, MI · On-site
$20 - $22/hr
... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...
Birmingham, MI · On-site
$20 - $22/hr
... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...
Birmingham, MI · On-site
$20 - $22/hr
... chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates ...
Three Rivers, MI · Remote
$13.25 - $18.50/hr
... line's insurance environment preferred. * Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating with customers via Chat preferred. * Bilingual skills ...
Three Rivers, MI · Remote
$13.25 - $18.50/hr
... line's insurance environment preferred. * Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating with customers via Chat preferred. * Bilingual skills ...
Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures * Utilizes established problem ...
Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures * Utilizes established problem ...
Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures * Utilizes established problem ...
Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures * Utilizes established problem ...
Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures * Utilizes established problem ...
Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures * Utilizes established problem ...
Wyoming, MI · On-site
$20/hr
... and chat) in a professional and friendly manner. - Listen to and address customer inquiries ... multi-line phone systems and scheduling software. - Skills: * - Strong verbal, written, and ...
Wyoming, MI · On-site
$20/hr
... and chat) in a professional and friendly manner. - Listen to and address customer inquiries ... multi-line phone systems and scheduling software. - Skills: * - Strong verbal, written, and ...
Grand Rapids, MI · On-site
$13.73/hr
... to-chat on the university web site. RESPONSIBILITIES: * Provide GREAT customer service ... Operate multi-line phone switchboard and contact center application. * Tabulate and report calls ...
Grand Rapids, MI · On-site
$13.73/hr
... to-chat on the university web site. RESPONSIBILITIES: * Provide GREAT customer service ... Operate multi-line phone switchboard and contact center application. * Tabulate and report calls ...
Farmington Hills, MI · On-site
$55K/yr
Route legal questions to an attorney, but own everything up to that line * Follow up on chat leads and missed calls with real urgency, because a lead that goes cold in an hour is a lead we lose ...
New
Quick apply
Farmington Hills, MI · On-site
$55K/yr
Route legal questions to an attorney, but own everything up to that line * Follow up on chat leads and missed calls with real urgency, because a lead that goes cold in an hour is a lead we lose ...
New
Detroit, MI · On-site
$60 - $70/hr
Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...
Detroit, MI · On-site
$60 - $70/hr
Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...
Detroit, MI · On-site +1
$60K - $70K/yr
Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...
Detroit, MI · On-site +1
$60K - $70K/yr
Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ... Communicate with customers via phone, email, chat, and video calls, determining the best method ...
Lansing, MI · On-site
$55.18/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... line management. With a focus on patient safety, comfort, and education, you will play a key role ...
Lansing, MI · On-site
$55.18/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... line management. With a focus on patient safety, comfort, and education, you will play a key role ...
Alpena, MI · On-site
$59.58/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... line management. With a focus on patient safety, comfort, and education, you will play a key role ...
Alpena, MI · On-site
$59.58/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... line management. With a focus on patient safety, comfort, and education, you will play a key role ...
Novi, MI · On-site
$22 - $22.30/hr
... chat, text, and video. You'll provide timely, accurate information, resolve issues, and make value ... Protect Members: Serve as the first line of defense against fraud, monitoring accounts and ...
Novi, MI · On-site
$22 - $22.30/hr
... chat, text, and video. You'll provide timely, accurate information, resolve issues, and make value ... Protect Members: Serve as the first line of defense against fraud, monitoring accounts and ...
Iron River, MI · On-site
$65.63/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... line management. With a focus on patient safety, comfort, and education, you will play a key role ...
Iron River, MI · On-site
$65.63/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... line management. With a focus on patient safety, comfort, and education, you will play a key role ...
Kalamazoo, MI · On-site +1
... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...
Kalamazoo, MI · On-site +1
... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...
Saginaw, MI · On-site +1
... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...
Saginaw, MI · On-site +1
... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...
Kalamazoo, MI · On-site
... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...
Quick apply
Kalamazoo, MI · On-site
... Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role ...
A Chat Line job involves engaging in conversations with callers, typically over the phone or through text-based platforms. Operators provide companionship, entertainment, or support while maintaining a friendly and professional demeanor. Depending on the company, conversations may be casual, flirty, or supportive in nature. This role requires good communication skills, the ability to listen actively, and discretion to respect caller privacy. Many positions offer flexible hours and the ability to work remotely.
A typical day for a Chat Line operator involves handling multiple chat conversations, responding promptly to customer inquiries, and documenting interactions accurately through support software. Operators often work in shifts that may span evenings, weekends, or holidays, depending on the employer’s needs. Tasks may also include escalating complex issues to supervisors, following scripts or guidelines, and staying updated on product or company information. The role requires adaptability and strong communication skills to address a wide variety of customer concerns efficiently. Team collaboration is common, especially when coordinating responses or sharing important updates with colleagues.
To thrive as a Chat Line operator, you need excellent written communication skills, quick thinking, and the ability to handle multiple conversations at once, typically supported by a high school diploma or equivalent. Familiarity with customer support platforms, instant messaging tools, and CRM systems is often required. Strong interpersonal skills, active listening, patience, and discretion are valuable soft skills in this position. These abilities are crucial for delivering prompt, empathetic, and effective support to clients while maintaining professionalism and confidentiality.
For Chat Line jobs in Michigan, the most frequently searched job titles are:
The top searched job categories for Chat Line jobs in Michigan are:
Cities in Michigan with the most Chat Line job openings:
$50K/yr
Full-time
Posted 10 days ago
Compensation starting at $50,000 annually.
Sponsorship: This position is not eligible for immigration sponsorship.
Do you thrive in a fast-paced environment where your quick decisions and sharp analysis directly impact member experience? Join our team as a Real-Time Analyst (RTA) and become the heartbeat of our contact center operations.
As the central command for intraday performance, you’ll monitor live conditions, adjust staffing, and communicate critical updates to ensure our members receive timely, exceptional service across phone, chat, and digital channels. This is the perfect opportunity for someone with strong analytical skills, a keen eye for detail, and the ability to stay cool under pressure.
???? Formal Job Description:
The formal job description can be found attached to this posting. Please review and complete it to take the next step toward joining our team!
Optimize Service Levels: Monitor real-time call, chat, and email queues to keep service levels, ASA, and occupancy goals on track.
Manage Intraday Staffing: Adjust schedules, breaks, or queue assignments to respond quickly to spikes in volume or staffing gaps.
Track Adherence: Ensure team members are following schedules and escalate significant deviations as needed.
Analyze Trends: Review intraday data, publish dashboards and hourly reports, and recommend adjustments to forecasts or staffing plans.
Collaborate & Communicate: Act as the bridge between workforce planning, operations, and leadership during the day.
Incident Response: Be the first line of response during outages, spikes, or system issues by activating protocols and supporting recovery efforts.
Education & Experience:
Associate or Bachelor’s degree in Business, Finance, Operations, or related field preferred.
2+ years of contact center experience, ideally in workforce management or operations support.
Experience with workforce management platforms such as NICE, Verint, or Calabrio.
Technical Skills:
Strong Excel and reporting skills.
Familiarity with telephony systems (e.g., Five9, Genesys, Avaya).
Solid understanding of ACD metrics, service levels, and staffing models.
Soft Skills:
Excellent communication and stakeholder management.
Analytical mindset with attention to detail.
Ability to multitask in a high-pressure environment.
Adaptability when conditions shift.
Hybrid or remote work flexibility (based on business needs).
Opportunity to make a direct impact on member experience every single day.
Work in a collaborative environment where your insights are valued.
Professional growth in workforce planning and contact center operations.
% of intervals meeting service level targets
Schedule adherence accuracy
Speed of response to intraday changes
Clear, timely communication during escalations
Accuracy and integrity of real-time reporting
Ready to play a critical role in keeping our contact center running at its best? Apply today and help us deliver the service excellence our members deserve!
