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Chat Homebase Jobs (NOW HIRING)

Hearst

Customer Experience Representative

Dallas, TX · On-site

$15 - $20.25/hr

The Opportunity Homecare Homebase is searching for a Customer Experience Representative to ... Communicating with customers via phone, email, and live chat * Assisting customers with questions ...

Pavago

Marketing Assistant

$40K - $51K/yr

... chat and email across platforms such as TikTok, Whatnot, and Kajabi • Maintain timely ... Homebase • Support logistics and coordination for livestream selling sessions and creator ...

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How much do chat homebase jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for chat homebase in the United States is $22.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support Representative at Homebase, and why are they important?

To thrive as a Chat Support Representative at Homebase, you need strong written communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, chat support software, and basic troubleshooting tools is often required. Patience, active listening, and the ability to multitask under pressure are critical soft skills in this role. These skills ensure efficient, high-quality customer service and help maintain customer satisfaction in a fast-paced environment.

What is the difference between Chat Homebase vs Customer Support Agent?

AspectChat HomebaseCustomer Support Agent
Required CredentialsBasic customer service skills, familiarity with chat platformsCustomer service experience, communication skills
Work EnvironmentRemote or office-based chat supportCall centers, remote or in-office support
Industry UsageCustomer service, tech support, e-commerceCustomer service, retail, telecom
Common Search IntentChat support roles, online customer serviceCustomer service jobs, support roles

Chat Homebase typically refers to a platform or system used for managing chat-based customer interactions, often requiring basic communication skills. Customer Support Agents are the personnel who handle customer inquiries via chat, phone, or email. While Chat Homebase is a tool or platform, Customer Support Agents are the users of such systems. Both roles are essential in customer service, but they differ in function: one is a platform, the other is a job position.

How does a Chat Homebase agent typically collaborate with other team members to resolve customer inquiries efficiently?

As a Chat Homebase agent, you'll frequently work closely with teammates and supervisors through internal messaging platforms to share information and coordinate on complex customer issues. Collaboration is key, especially when inquiries require input from multiple departments, such as technical support or billing. Regular team huddles and knowledge-sharing sessions help ensure everyone stays updated on new procedures and best practices. This collaborative environment not only streamlines problem-solving but also helps agents learn from each other and grow professionally.

What is a Chat Homebase?

A Chat Homebase typically refers to a centralized platform or hub where chat communications and interactions are managed for a business or team. It is used to streamline messaging, organize conversations, and often integrates with other tools to support customer service, remote work, or team collaboration. Chat Homebase solutions can include live chat support systems, internal team chat tools, or customer messaging platforms. Its main purpose is to improve communication efficiency and ensure all messages are easily accessible and organized.
More about Chat Homebase jobs
What cities are hiring for Chat Homebase jobs? Cities with the most Chat Homebase job openings:
What states have the most Chat Homebase jobs? States with the most job openings for Chat Homebase jobs include:
What job categories do people searching Chat Homebase jobs look for? The top searched job categories for Chat Homebase jobs are:
Chat Homebase jobs near you
Customer Experience Representative

Customer Experience Representative

Hearst

Dallas, TX • On-site

$15 - $20.25/hr

Full-time

Posted 6 days ago

Hearst rating

6.8

Company rating: 6.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

48th of 65 rated media

Job description

The Opportunity

Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase.
 
The Challenge
 
At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care.
 
You will be responsible for:
  • Communicating with customers via phone, email, and live chat
  • Assisting customers with questions, software navigation, and issue resolution
  • Identifying trending issues and providing thorough research and documentation of findings
  • Coordinating with teams across the business to relay information
 
What We're Looking For
 
Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Customer Experience Representative supports this mission by providing excellent customer service and supporting our clients with their daily use of our software. We are seeking:
  • Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
  • Quick learners with strong problem solving and creative thinking abilities
  • Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
  • Team players who are passionate about their work and will actively contribute to a positive, collaborative environment
Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience.
 
This position can be located in the Dallas, TX or Louisville, KY office.
 
What You Can Expect From Us
 
At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Above all, employees are part of a work environment where we live our CARES values: Care, Act, Respect, Excel, and Smile.
 
Our Team Members Also Enjoy
  • Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.
  • Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers a range of career opportunities to fit life's unique demands.
  • A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

About Homecare Homebase

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization - from Intake to Discharge - to achieve transformative results.
 
Sound like a good fit? Please take a moment to apply for this position.
 
This position does not provide sponsorship.  All applicants should have the right to work in the US without immigration sponsorship.
 

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