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Chat From Home Jobs in Indiana (NOW HIRING)

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Chat From Home information

See Indiana salary details

$17.8K

$48K

$100.3K

How much do chat from home jobs pay per year?

As of Sep 3, 2026, the average yearly pay for chat from home in Indiana is $47,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,529.00 and $57,652.00 per year, depending on experience, location, and employer.

What are chat from home jobs?

In a chat from home job, your responsibilities are to provide customer service or support for a company, client, or several businesses. As a work from home customer service agent, you communicate with customers via online chat software and your duties vary depending on your employer or client. You may help existing or prospective customers solve questions, issues, or concerns about a product or service. In this remote role, you may work on a staff position for a company, provide services on behalf of an agent, or freelance for multiple companies or clients.

What are chat from home jobs?

Chat From Home jobs are remote positions where individuals provide customer service, technical support, or sales assistance via online chat platforms from their own homes. These roles typically involve responding to customer inquiries in real time, troubleshooting issues, and offering information about products or services. Chat agents usually need strong writing skills, fast typing abilities, and a reliable internet connection. Many companies offer flexible hours, making these jobs ideal for people seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a chat from home agent, and why are they important?

To thrive as a Work-from-Home Chat Support Agent, you generally need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, CRM systems, and chat support software is typically expected. Outstanding problem-solving abilities, patience, and professionalism help agents deliver positive customer experiences. These skills ensure efficient, empathetic support and high customer satisfaction in a remote work environment.

What are some common challenges faced by remote chat support agents, and how can they be managed effectively?

Remote chat support agents often face challenges such as maintaining clear communication without visual cues, staying motivated while working independently, and managing multiple chat conversations simultaneously. To overcome these, it's important to develop strong written communication skills, set a structured daily routine, and use organizational tools provided by your employer. Regular check-ins with your team and ongoing training can also help you stay connected, improve your performance, and feel supported in your role.

What is the difference between Chat From Home vs Customer Service Representative?

AspectChat From HomeCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, home-based setting with internet accessTypically office-based or remote, depending on the company
Industry UsageCommon in tech, e-commerce, and service industriesWidely used across various industries including retail, telecom, and finance
Search & Comparison IntentLooking for remote chat jobs, flexible customer support rolesSeeking customer service roles, often in call centers or remote positions

Chat From Home roles focus on online communication via chat platforms, often requiring minimal certifications and offering flexible remote work. Customer Service Representatives may handle calls or chats, with similar credentials but sometimes more extensive training. Both roles serve customer support needs but differ mainly in communication channels and work settings.

More about Chat From Home jobs

What are the most commonly searched types of Chat jobs in Indiana?

The most popular types of Chat jobs in Indiana are:

What are popular job titles related to Chat From Home jobs in Indiana?

For Chat From Home jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Chat From Home jobs in Indiana look for?

The top searched job categories for Chat From Home jobs in Indiana are:

What cities in Indiana are hiring for Chat From Home jobs?

Cities in Indiana with the most Chat From Home job openings:

Chat From Home jobs near you
Infographic showing various Chat From Home job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 71% Physical, 2% Hybrid, and 27% Remote job distribution, with an average salary of $47,970 per year, or $23.1 per hour.

Technical Support Engineer (Service Desk Engineer)

GadellNet Consulting Services LLC

Indianapolis, IN • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment.
We believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work.
As a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.
About the Position:
GadellNet is looking for a skilled and motivated Technical Support Engineer to deliver outstanding customer service and technical expertise through our help desk. You'll work closely with your PODS team to field service requests through chat, phone calls and our ticket system to resolve technical issues and ensure an excellent client experience. We are looking for technically competent problem solvers who insist upon excellence from themselves and are great at following processes and procedures to drive efficiency. This position will work Monday through Friday, 7am - 4pm CST.
GadellNet serves businesses in multiple markets with outsourced technical know-how. Our values -- Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die -- drive every decision we make.
Responsibilities:
  • All Service Desk Engineers are responsible for the following tasks:
    • Provide technical support and exceptional customer service via phone, email, chat (Thread)
    • Review and manage assigned support tickets each day, ensuring all tickets are up to date, actively responded to, and progressing toward resolution in alignment with GadellNet's Manage to Zero (MTZ) concept.
    • Update and manage ConnectWise Calendar to accurately reflect appointment times, additional time spent on tickets, meetings, and breaks.
    • Daily Time Entry to reflect at least 8 hours per day.
    • Attend and participate in weekly team huddles, one-on-one meetings with Lead, and other scheduled meetings.
    • Participate in an on-call rotation.
    • Meet quarterly KPIs e.g. Tickets Closed per week, average time per ticket, CSAT
    • Actively pursue and obtain relevant technical certifications, reflecting our commitment to the "Grow or Die" value.
    • This role offers a hybrid work model, combining remote work from home with a required number of in-office days for candidates located in proximity to one of our offices.

Requirements:
  • At least two years of experience working as a help desk or service desk engineer (MSP experience preferred).
  • At least two years of experience utilizing, troubleshooting, researching, and/or fixing the following:
    • Windows 10 and above
    • Microsoft 365 Admin Center
      • Entra
      • Exchange
      • SharePoint
      • Teams
      • Licensing
    • Active Directory
    • Windows Server 2012 and above
    • Android and iOS devices
    • Printers/Scanners
    • Microsoft Office Suite
    • TCP/IP and Basic Networking
  • Experience working in a team-oriented, collaborative environment.
  • Ability to manage and prioritize inbound ticket requests submitted via email, chat, or by phone.
  • Ability to conduct research and apply critical thinking to a wide range of computing issues.
  • Ability to work both from a schedule and autonomously.
  • Excellent communication skills, both written and verbal, with a focus on rapport-building, listening, and questioning skills.
  • Ability to present ideas in a user-friendly, business-friendly manner.
  • Proven analytical, problem-solving, and documentation skills.

Desirable Skills:
  • Proficient in the use of:
    • ConnectWise
    • DattoRMM
    • ITGlue
    • Auvik
    • Thread
  • macOS 13 Ventura and above
  • At least two years of experience with business application support (e.g., QuickBooks, Adobe Suite, Bluebeam, Sage, and Autodesk)
  • At least two years of networking support experience (e.g., Meraki, Fortinet, SonicWall, Ubiquiti)

Values:
GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams. Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.
At GadellNet, we live and celebrate our three core values:
  • Make an Impact
  • 100% Responsibility 0% Excuses
  • Grow or Die

Benefits:
GadellNet also offers the following benefits:
  • Health, vision, and dental insurance.
  • Paid time off, including parental leave and volunteer time
  • Flexible work environment.
  • Access to mental health services.
  • Employee matching donation program.
  • 401k and employer matching.

Eligibility to work in the US: GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
If this role sounds like the right fit for you, we'd love to hear from you. Even if you don't meet every qualification, we encourage you to apply - you might be exactly what we need!

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