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Chat Email Jobs in Alabama (NOW HIRING)

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as: * Digital Banking * Telephone Banking * Debit ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as: * Digital Banking * Telephone Banking * Debit ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

Responsibilities • Engage with clients to understand their needs and provide tailored insurance solutions. • Respond promptly to customer inquiries via phone, email, and chat, ensuring a seamless ...

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All JobsChat Email JobsChat Email Jobs in Alabama

Chat Email information

See Alabama salary details

$64.8K

$93.1K

$131.9K

How much do chat email jobs pay per year?

As of Aug 23, 2026, the average yearly pay for chat email in Alabama is $93,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $113,300.00 per year, depending on experience, location, and employer.

What is a chat email job?

Chat Email jobs involve handling customer communications through both chat and email platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information or support efficiently in written form. These positions require strong written communication skills, attention to detail, and the ability to multitask using different digital tools. Chat Email jobs are common in customer service, technical support, and e-commerce industries, allowing businesses to assist customers quickly and effectively online.

What are the key skills and qualifications needed to thrive as a chat email support specialist, and why are they important?

To thrive as a Chat Email Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, attention to detail, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for maintaining client satisfaction and brand reputation.

What are some common challenges faced by chat email support specialists, and how can they be addressed?

Chat Email Support Specialists often encounter challenges such as managing high volumes of customer inquiries, handling difficult or frustrated customers, and maintaining a consistent tone across written communications. To address these, it's important to develop strong time management skills, become proficient with help desk software, and follow established communication guidelines. Regular feedback from supervisors and collaboration with team members can also help improve performance and ensure a positive customer experience.

What is the difference between Chat Email vs Customer Support Representative?

AspectChat EmailCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentRemote or office-based; primarily digital communication platformsOffice or remote; phone, email, and live chat interactions
Industry UsageCommon in e-commerce, tech, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften searched for as a digital communication roleCompared for direct customer interaction roles

Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.

What are the most commonly searched types of Chat Email jobs in Alabama?

The most popular types of Chat Email jobs in Alabama are:

What are popular job titles related to Chat Email jobs in Alabama?

For Chat Email jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Chat Email jobs in Alabama look for?

The top searched job categories for Chat Email jobs in Alabama are:

Chat Email jobs near you
Infographic showing various Chat Email job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $93,131 per year, or $44.8 per hour.

Contact Center Agent I

Alabama ONE

Tuscaloosa, AL • On-site

$14.50 - $19.75/hr

Full-time

Re-posted 12 days ago

Job description

Summary:
The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.
Duties & Responsibilities:
  • Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
  • Digital Banking
  • Telephone Banking
  • Debit/Credit Card Maintenance
  • Core System daily banking
  • Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
  • Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
  • Other duties as assigned.

Requirements
Minimum Requirements:
-High School Diploma or GED, in addition to prior experience in customer service or call center.
-The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.
-Effective communication skills, both verbal and written, are a must.
-High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.
Preferred Qualifications:
-Experience working in a call center and/or a financial institution is preferred.

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