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Chat Based Jobs in Florida (NOW HIRING)

Syntricate Technologies

Genesys Developer

Tampa, FL · On-site

Genesys Developer Tampa, FL Contract Design and developing Genesys Web messaging/Chat Bot solution ... based on business requirement Troubleshoot and resolve technical issues related to Genesys ...

Zelis

Client Support Specialist

Saint Petersburg, FL · On-site

$19 - $24/hr

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for ... The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays ...

Zelis

Client Support Specialist

Saint Petersburg, FL · On-site

$17 - $23/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... All employee work locations are based on the needs of the position and are determined by the ...

Destinationpet

Can you turn a scruffy pup into a showstopper and chat kindly with the owner of a matted doodle who ... Snipping, shaping, and styling pets based on owner preferences or breed standards. * Trimming nails ...

HelloGov AI

AI Escalation Specialist

Miami, FL

HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the ... chat, and email. Sydney scans government documents and passport photos to perform real-time ...

HelloGov AI, Inc.

AI Escalation Specialist

Miami, FL · On-site

Hellogov Ai HelloGov AI is a Miami-based startup on a mission to simplify how citizens interact ... chat, and email. Sydney scans government documents and passport photos to perform real-time ...

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All JobsChat Based JobsChat Based Jobs in Florida

Chat Based information

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.
What are popular job titles related to Chat Based jobs in Florida? For Chat Based jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Chat Based jobs in Florida look for? The top searched job categories for Chat Based jobs in Florida are:
What cities in Florida are hiring for Chat Based jobs? Cities in Florida with the most Chat Based job openings:
Chat Based jobs near you
Infographic showing various Chat Based job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 14% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Genesys Developer

Syntricate Technologies

Tampa, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Genesys Developer

Tampa, FL Contract

Design and developing Genesys Web messaging/Chat Bot solution

Design and implement Genesys Digital Bot solution

Design and implement Genesys SMS Solution

Design and implement conversation flow for Chat bot and SMS channel

Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now

Design and implement Workforce management.

Design and implement Genesys-Service CTI integration

Design and implement Genesys Self Service Portal

Design and implement Knowledge Management

Design and implement Genesys Agent Assist and Intelligent support queue routing

Build custom dashboard based on business requirement

Troubleshoot and resolve technical issues related to Genesys solutions.

Provide technical support and guidance to ensure optimal performance and reliability.

Collaborate with cross-functional teams to develop customized solutions.

Overall 5+ years of experience and proven experience with Genesys contact center technology.

Strong understanding of telecommunications principles and contact center operations.

Proficiency in configuring and troubleshooting Genesys software components.

Excellent communication and teamwork skills.

Ability to work independently and prioritize tasks effectively.

Apply