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Chat Based Jobs in Florida (NOW HIRING)

Shield

Learning & Development Lead

Tampa, FL · Hybrid

$120K - $140K/yr

Enthusiasm for and hands-on comfort with AI tools (e.g., AI authoring assistants, chat-based and agentic tools) to accelerate L&D work. * Fluency with modern collaboration and work-management tools.

New

Syntricate Technologies

Genesys developer

Tampa, FL · On-site

$71K - $97K/yr

The role involves implementing chat bot solutions, SMS solutions, and custom integrations, while ... based on business requirement • Troubleshoot and resolve technical issues related to Genesys ...

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Chat Based information

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.

What are popular job titles related to Chat Based jobs in Florida?

For Chat Based jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Chat Based jobs in Florida look for?

The top searched job categories for Chat Based jobs in Florida are:

What cities in Florida are hiring for Chat Based jobs?

Cities in Florida with the most Chat Based job openings:

Chat Based jobs near you
Infographic showing various Chat Based job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Learning & Development Lead

Shield

Tampa, FL • Hybrid

$120K - $140K/yr

Full-time

Posted 3 days ago

New

Job description

Description
The Learning & Development Lead is the hands-on owner of Shield Technology Partners’ learning function across the organization and its portfolio of managed-service companies. Reporting to the Director of People Experience, this role translates L&D vision and strategy into executable programs — owning the full lifecycle from design and development through delivery, administration, and measurement. It is a senior, high-autonomy role for a builder who can run a modern, AI-forward L&D operation end-to-end in a fast-growing, multi-company MSP environment.

Key Responsibilities
Program Strategy & Execution
  • Translate the L&D vision and roadmap set by the Director of People Experience into executable programs, priorities, and timelines.
  • Run the L&D operating system end-to-end — managing initiatives, priorities, and execution from strategy through delivery.
Content Design & Development
  • Own the design and development of digital content, job aids, and knowledge-base resources grounded in adult learning principles (ADDIE, SAM, Bloom’s taxonomy).
  • Build training for both technical and non-technical audiences using modern e-learning authoring tools.
  • Source, vet, and deploy existing or third-party content where it fits the need — curating quality off-the-shelf material rather than building everything from scratch.
AI-Enabled Learning & Operations
  • Use AI tools to accelerate content creation, drafting, and instructional design, and to scale personalized, adaptive learning.
  • Apply AI and automation to streamline routine L&D operations — enrollments, reporting, reminders, and knowledge-base upkeep.
  • Champion AI literacy across Shield’s learning programs, equipping employees to use AI tools effectively and responsibly in their roles.
Delivery, Facilitation & Communications
  • Facilitate live and virtual training — including manager and employee sessions and platform/tool rollouts — through instructor-led, virtual, hybrid, 1:1, and self-paced formats.
  • Own L&D communications, including program announcements and manager enablement.
LMS, Compliance & Systems Ownership
  • Own LMS administration end-to-end — enrollments, learning paths, content publishing, and reporting — and help close out LMS selection and implementation.
  • Own the rollout and tracking of required and compliance training, maintaining accurate, audit-ready records.
  • Maintain training records and workflows across the L&D toolstack (LMS, Notion, Asana, Microsoft 365).
Onboarding & Enablement
  • Own the new employee onboarding experience, ramping new hires efficiently into their roles.
  • Lead L&D discovery and translate findings into tailored rollout plans as companies join the portfolio.
  • Partner with stakeholders and subject-matter experts to stand up and scale learning in each entity.
Measurement, Stakeholders & Continuous Improvement
  • Own L&D measurement across the value chain; use metrics and learner feedback to continuously improve program quality and impact.
  • Partner with leadership and SMEs to align learning to business needs, and report on program health and outcomes.
Success in this role is measured across the full learning value chain — engagement, effectiveness, and business impact:

Reach & Engagement
  • Training completion rate, including on-time completion for required training
  • Active / unique learners and total learning hours delivered
  • Learner satisfaction (CSAT) and training Net Promoter Score (NPS)
Learning Effectiveness
  • Knowledge gain — pre/post assessment scores and pass rates
  • Certification attainment, including technical certifications
  • On-the-job application and behavior change (manager-validated)
Business Impact
  • New-hire time-to-productivity and onboarding ramp time
  • Skill-gap closure and role readiness
  • Contribution to employee retention and internal mobility
  • Program efficiency — cost per learner and training ROI

Skills, Knowledge & Expertise
  • Bachelor’s degree (business, HR, education, or related field preferred), or equivalent experience.
  • 4–6+ years of experience in learning & development, instructional design, or corporate training.
  • Proven ability to own and run an L&D function or major programs end-to-end with a high degree of autonomy.
  • Experience developing both technical and non-technical training.
  • Proficiency administering a Learning Management System (LMS), including implementation and reporting.
  • Strong understanding of e-learning authoring tools.
  • Knowledge of adult learning theory and instructional design models (ADDIE, SAM, Bloom’s taxonomy).
  •  Strong facilitation and presentation skills across live, virtual, and hybrid environments.
  • Enthusiasm for and hands-on comfort with AI tools (e.g., AI authoring assistants, chat-based and agentic tools) to accelerate L&D work.
  • Fluency with modern collaboration and work-management tools.
  • Strong project-management skills, able to run multiple concurrent programs across a multi-entity environment.
  • A self-directed operator comfortable building in ambiguity and standing up systems from scratch.
  • Outstanding verbal, written, and stakeholder-facing communication skills.
  • Experience applying AI or automation in a learning, content, or operations context (prompt fluency, AI-assisted authoring, workflow automation).
  • Experience selecting and implementing an LMS.
  • Familiarity with SCORM and authoring tools (e.g., Articulate 360 / Rise / Storyline).
  • Experience supporting compliance or regulatory training programs.
  • Familiarity with MSP / IT service delivery models, help-desk operations, or managed-services workflows.
  • Familiarity with MSP tools and workflows (PSA/RMM platforms, e.g., HaloPSA).
  • Experience in a multi-company, holding-company, or franchise/portfolio environment.