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Chat Based Jobs in California (NOW HIRING)

Opsfi

Support Representative (US-Based)

California City, CA · On-site

$22 - $29.75/hr

This role is a hybrid position based in the United States. Our client is an InsurTech firm based in ... Manage incoming phone calls, emails, and live chat requests from clients, providing prompt ...

OpsFi

Support Representative (US-Based)

California City, CA · On-site

$22 - $29.75/hr

This role is a hybrid position based in the United States. Our client is an InsurTech firm based in ... Manage incoming phone calls, emails, and live chat requests from clients, providing prompt ...

OpsFi

Support Representative (US-Based)

California City, CA · On-site

$22 - $29.75/hr

This role is a hybrid position based in the United States. Our client is an InsurTech firm based in ... Manage incoming phone calls, emails, and live chat requests from clients, providing prompt ...

OpsFi

Support Representative (US-Based)

California City, CA · On-site

$22 - $29.75/hr

This role is a hybrid position based in the United States. Our client is an InsurTech firm based in ... Manage incoming phone calls, emails, and live chat requests from clients, providing prompt ...

Hobbsnews

Senior Cloud Security Engineer

San Jose, CA · On-site

$189 - $315/hr

These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE ...

New

Roblox

Technical Director - AI Roblox Studio

San Mateo, CA · On-site

$399K - $457K/yr

Deep, hands-on experience building LLM-powered and agentic systems in production, beyond chat-based interfaces. * Strong systems and software engineering skills , with the ability to design the ...

YA Group

Senior Forensic Engineer (Electrical)

Sacramento, CA · On-site

$140K - $275K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We also will not request money for the purchase of ...

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Showing results 41-60

All JobsChat Based JobsChat Based Jobs in California

Chat Based information

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

What are popular job titles related to Chat Based jobs in California?

For Chat Based jobs in California, the most frequently searched job titles are:

What job categories do people searching Chat Based jobs in California look for?

The top searched job categories for Chat Based jobs in California are:

What cities in California are hiring for Chat Based jobs?

Cities in California with the most Chat Based job openings:

Chat Based jobs near you
Infographic showing various Chat Based job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 15% Part Time, 2% Temporary, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Support Representative (US-Based)

Opsfi

California City, CA • On-site

$22 - $29.75/hr

Other

Posted 9 days ago

Job description

OpsFi is a growing, boutique accounting and advisory firm servicing high growth clients in the tech industry.
This role is a hybrid position based in the United States. Our client is an InsurTech firm based in California in the United States leveraging modern software platforms, AI risk modelling, and state-of-the-art hardware engineering to provide next-generation insurance solutions for B2C and B2B customers in the United States.
We are looking to recruit a Support Representative to join their offshore division, that will work exclusively for their Customer Support team (i.e. fully integrated into their team and workflows). You will work on a hybrid model with global teams. This is an exciting opportunity to collaborate across cross-border markets and work alongside a dynamic team building out cutting-edge products in the insurance and tech space.
We are growing the structure in the United States, and the titles will evolve as the structure takes shape, so it is a great time to join the team. This opportunity would suit an individual who is looking to progress their career and develop their professional skills in an exciting new space.
Key Responsibilities
In this role, you will serve as the primary point of contact for our customers, resolving enquiries across phone, email, and live chat while ensuring a seamless user experience. Your responsibilities include but are not limited to:

  • Customer Communication & Call Handling: Manage incoming phone calls, emails, and live chat requests from clients, providing prompt, empathetic, and professional resolution.
  • Troubleshooting & Issue Resolution: Diagnose, investigate, and resolve customer enquiries, account issues, or technical glitches efficiently.
  • Ticket Management: Maintain accurate records of all customer interactions, tagging and tracking support tickets through to resolution using our CRM and helpdesk software.
  • Cross-Functional Escalation: Identify complex technical bugs or high-level account issues and escalate them accurately to internal product, operations, or engineering teams.
  • Process & Knowledge Base Support: Assist in building and updating internal troubleshooting guides, customer FAQs, and support documentation to improve service efficiency.
Requirements
  • Experience: 3-5 years of experience in customer support, technical helpdesk, or client services experience within an InsurTech, insurance, FinTech, or financial SaaS environment, with a proven track record of handling high-volume phone support.
  • Communication Skills: Exceptional verbal and written communication skills with an articulate phone manner, active listening ability, and strong conflict-resolution skills.
  • Tooling & Tech Stack: Proficiency with modern customer support platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, or HubSpot) and standard ticket-tracking tools.
  • Problem-Solving & Adaptability: Strong analytical mindset to troubleshoot user problems quickly, paired with the flexibility to adapt as products, systems, and workflows evolve.

Benefits
On offer for the right candidate is a competitive package with the opportunity to progress their career in a fast-paced, growing and dynamic firm.
If you believe you meet the qualifications and experience required, please submit your application for this role.
We look forward to hearing from you and potentially welcoming you to our team as a valuable asset to our company.

Apply