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Chat Based Jobs in California (NOW HIRING)

ASK Consulting

Product Manager 3

San Jose, CA · On-site

$85 - $93.20/hr

Top Skills' Details 3-5+ years of product management/product owner experience, ideally spanning web/mobile platforms; experience with personalization, segmentation, or conversational/chat-based ...

New

Fortinet

Software Development Engineer

Santa Clara, CA · On-site

$120K - $160K/yr

Implement real-time communication features (audio/video/chat) based on WebRTC . * Collaborate with backend teams to ensure consistency in data models, APIs, and authentication flows. * Participate in ...

Wsgr

AI Systems Manager

San Francisco, CA

The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer-facing products, and is accountable for ensuring these platforms remain secure, well-governed, cost ...

Wsgr

AI Systems Manager

Los Angeles, CA

The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer-facing products, and is accountable for ensuring these platforms remain secure, well-governed, cost ...

Wsgr

AI Systems Manager

San Diego, CA · On-site

The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer-facing products, and is accountable for ensuring these platforms remain secure, well-governed, cost ...

Wsgr

AI Systems Manager

Palo Alto, CA · On-site

The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer-facing products, and is accountable for ensuring these platforms remain secure, well-governed, cost ...

SQA Solution

Senior Financial Analyst

Los Angeles, CA · Hybrid

$120K - $150K/yr

Demonstrated experience using AI tools to support or automate financial analysis and reporting (practical implementation in recurring finance workflows rather than standalone chat-based use)

Eloquent AI

Agent Deployment Manager

San Francisco, CA · On-site

You have experience deploying AI-powered tools, chat-based interfaces, or automation products. * You've delivered projects in fintech, insurance, banking, or other regulated industries * You're ...

Sazabi

Software Engineer, Product

San Francisco, CA

Build the interface layer of an AI-native product: chat threads and streaming responses to dynamic visualizations that render themselves based on what you asked * Implement real-time multiplayer ...

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Showing results 1-20

All JobsChat Based JobsChat Based Jobs in California

Chat Based information

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.

What are popular job titles related to Chat Based jobs in California?

For Chat Based jobs in California, the most frequently searched job titles are:

What job categories do people searching Chat Based jobs in California look for?

The top searched job categories for Chat Based jobs in California are:

What cities in California are hiring for Chat Based jobs?

Cities in California with the most Chat Based job openings:

Chat Based jobs near you
Infographic showing various Chat Based job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, and 8% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Product Manager 3

San Jose, CA • On-site

ASK Consulting
See more jobs at ASK Consultingexternal

$85 - $93.20/hr

Full-time

Posted 3 days ago

New

Job description

Description
Job title: Product Manager
Location: San Jose, CA (Hybrid)
Duration: Around 24 months
Rate: $85/hr. - $93.20/hr. on W2 (Without Benefits)
Duties:
Duties:
Job Description
Client is one of the most heavily trafficked corporate websites in the world, the front door for most of our customers, and a primary revenue generator. The product management team focuses on making Client an extraordinary experience for all site visitors - from consumers to enterprise customers and partners across the entire journey.
We are seeking a Product Manager/Product Owner to build and improve Client's site-wide capabilities, spanning internal and external digital technologies, data, and integration platforms. You'll help drive new capabilities across our platform ecosystem - including our Personalization Platform, which is increasingly powered by conversational AI and LLM-based experiences. You will interface regularly with internal business stakeholders, other product managers, program managers, engineering, web production, experience design teams, and 3rd-party vendors. This is an exciting role where you'll drive and deliver highly valuable, visible results that significantly impact many of our customers and prospects.
Responsibilities
Lead the evolution of Client platform capabilities, developing them as critical infrastructure for the company's consumer and enterprise solutions
Use data, customer and competitive insights, and industry standards to identify opportunities for new capabilities and compelling experiences - including chat and conversational AI touchpoints
Assess new market opportunities and strategic areas of growth within our audience
Collaborate with internal and external partners to drive a wide range of research (E2E reviews, audits, user testing, A/B testing, analytics deep dives)
Create business cases outlining projected impact for each initiative to prioritize the roadmap
Work with Experience Designers on customer journeys, UX flows, and page designs
Translate requirements into feature specs/user stories with clear acceptance criteria for engineering
Define goals, set priorities, and drive a backlog of features adapted to your markets
Actively manage ambiguity and change within the product backlog
Assess and report on results of initiatives vs. expected impact
Align key partners on vision, roadmap, and prioritization of platform capabilities
Present convincingly to executives, partners, and users/customers
Make tough trade-off decisions to maximize impact
Skills:
Top Skills' Details
3-5+ years of product management/product owner experience, ideally spanning web/mobile platforms; experience with personalization, segmentation, or conversational/chat-based products a strong plus
Working knowledge of GenAI/LLM-powered product patterns (chat interfaces, conversational flows, retrieval-grounded responses) enough to scope requirements and partner effectively with engineering, even without a deep technical background
Experience working cross-functionally with design and engineering teams - user stories, UX flows, customer journeys.
Strong day-to-day execution: backlog grooming, writing tickets, setting up test cases.
Highly analytical; relentless focus on using data (A/B testing, E2E reviews, audits) to drive measurable outcomes.
Additional Skills & Qualifications
6 - 9 YOE.
5+ years of experience as a Product Owner or Product Manager in a technology-focused organization
Proven experience conceptualizing, defining, building, and releasing products on a web/mobile ecosystem, with solid understanding of web technologies
Familiarity with how GenAI/LLM and chat-based solutions fit into a broader product - you don't need to write the models, but you should be comfortable defining requirements, evaluating trade-offs, and asking the right technical questions
Experience leading Agile-based development teams
Articulate in defining product requirements, functional specs, and user stories
Excellent verbal/written communication, collaboration, analytical, and presentation skills to influence stakeholders and partners
Able to set goals and contribute to strategic initiatives for a team
Ability to build positive relationships across functions within a large organization
Passion for learning about industry and technology trends, especially in AI/ML and personalization
Nice to have:
Exposure to Adobe Experience Platform or similar tools (AEM, Target, Audience Manager, CDPs, testing/targeting/analytics platforms)

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