ZipRecruiter

Log In

1

Chat Assistant Jobs in Delaware (NOW HIRING)

3M

Wet Room Operator

Newark, DE

$31.03 - $31.95/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to ...

CSC

Client Experience Representative

Wilmington, DE

$15.50 - $21/hr

... chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to ... Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem ...

CSC

Client Service Representative

Wilmington, DE · Hybrid

$15.50 - $21/hr

... chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to ... Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem ...

next page

Showing results 1-20

All JobsChat Assistant JobsChat Assistant Jobs in Delaware

Chat Assistant information

What are the key skills and qualifications needed to thrive as a Chat Assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What are Chat Assistants?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are some common challenges Chat Assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

What are the most commonly searched types of Chat jobs in Delaware? The most popular types of Chat jobs in Delaware are:
What are popular job titles related to Chat Assistant jobs in Delaware? For Chat Assistant jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Chat Assistant jobs in Delaware look for? The top searched job categories for Chat Assistant jobs in Delaware are:
What cities in Delaware are hiring for Chat Assistant jobs? Cities in Delaware with the most Chat Assistant job openings:
Chat Assistant jobs near you
On Call IT Technician - Salisbury, DE/MD - Hiring Now

On Call IT Technician - Salisbury, DE/MD - Hiring Now

Geeks on Site

Delmar, DE • On-site

$35/hr

Contractor

Medical

Posted 4 days ago

Job description

On-Call IT Field Technician - PC, Mac, POS and TV Mounting
  • Location: Multiple U.S. Cities (Local, Onsite Support)
  • Job Type: Independent Contractor (1099)
  • Pay: $35 per hour (on-site)
  • Schedule: Flexible - You accept jobs based on your availability
Important Note

This is an on-call, 1099 independent contractor role with full flexibility and no guaranteed hours. You set your availability and driving radius, and we send jobs that match your proximity and skills.

About the Role

Geeks On Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services offering fast, reliable solutions across a wide range of devices and systems.

Geeks On Site is hiring experienced Field IT Technicians to support residential and small business customers. The primary focus is computer troubleshooting, networking support, printer configuration, and general on site IT service. Technicians may also receive POS or outdoor TV mounting jobs based on experience.

Responsibilities
  • Troubleshoot and repair Windows and macOS issues
  • Resolve WiFi, router, and wired network problems
  • Install and configure printers and scanners
  • Replace or upgrade hardware components
  • Reinstall operating systems using bootable tools
  • Document work and communicate clearly with customers
  • Install and support POS systems and run Cat5e or Cat6 cabling
  • Perform outdoor TV mounting and basic AV setup

Requirements

  • Two or more years of experience in IT support or field service
  • Strong networking and diagnostic skills
  • Reliable transportation and valid driver's license
  • Ability to work independently and provide professional customer service
  • Ability to lift up to 50 lbs
  • Own required tools including a laptop, drill, screwdrivers, cable tester, and RJ45 tools

Benefits


  • IT and POS work: $35 per hour for time on site
  • Outdoor TV mounting: starts at $100 per mounted device, varies if a helper is required
  • Flexible scheduling - accept only the jobs that match your route and availability
  • National brand recognition and continuous job offers
  • Dispatch and tech support team available to assist remotely
What to Expect After You Apply
  • Intro Call - A recruiter will contact you for a quick chat
  • Onboarding - Complete paperwork and tax forms electronically
  • Background Check - Mandatory before activation
  • Set Your Availability - You enter your availability in our tech portal
  • Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills

Apply