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Chat Assistant Jobs in Alberta (NOW HIRING)

Cargill

Short Mix Technician

Lethbridge, AB · On-site

CA$23/hr

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196 Reporting to the Production Supervisor this role ...

Cargill

Maintenance Technician

Camrose, AB · On-site

CA$32/hr

Rotating Compensation: $32.00/hr New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196 If you are an ...

Gordon Food Service

... SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ... centers to assist District Sales Representatives and customers * May mentor new Customer Care ...

Cayenta

(Remote) Application Consultant

Calgary, AB · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...

Cayenta

(Remote) Application Consultant

Edmonton, AB · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...

Cargill

Grain Handler -

Lethbridge, AB

New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Principal Accountabilities: * Operate equipment and ...

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All JobsChat JobsChat Assistant JobsChat Assistant Jobs in Alberta

Chat Assistant information

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

What are the most commonly searched types of Chat jobs in Alberta? The most popular types of Chat jobs in Alberta are:
What are popular job titles related to Chat Assistant jobs in Alberta? For Chat Assistant jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Chat Assistant jobs in Alberta look for? The top searched job categories for Chat Assistant jobs in Alberta are:
What cities in Alberta are hiring for Chat Assistant jobs? Cities in Alberta with the most Chat Assistant job openings:
Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Support Center Representative

Finning

Calgary, AB

Full-time

Posted 9 days ago

Job description

Company:Finning CanadaNumber of Openings:1Worker Type:Temporary (Fixed Term)Position Overview:Fixed-Term Contract | Monday to Friday | 40 Hours per Week
Are you a customer-focused professional who enjoys helping people, solving problems, and working in a fast-paced environment? We are looking for a Customer Support Centre Representative to join our team on a fixed-term contract basis.
As the first point of contact for customers, you will play a critical role in delivering an exceptional customer experience by directing inquiries, coordinating service requests, and supporting branch operations. This position works Monday to Friday and includes occasional overnight on-call shifts each month.Job Description:
What You'll DoCustomer Support & Call Management
  • Answer and manage incoming customer calls in a high-volume environment.
  • Identify customer needs and connect them with the appropriate branch, department, or team member.
  • Provide professional, timely, and accurate customer service.
  • Handle sensitive and priority inquiries with discretion and professionalism.
Service Coordination
  • Gather customer information and service requirements.
  • Create and document service requests for branch follow-up and resolution.
  • Ensure all customer interactions are accurately recorded.
Chat & Digital Support
  • Respond to incoming customer chats and online inquiries.
  • Direct parts and service requests to the appropriate teams.
  • Collect key information and coordinate follow-up communication.
After-Hours Support
  • Participate in occasional overnight on-call rotations.
  • Monitor and respond to after-hours customer inquiries and urgent requests.
  • Accurately document and communicate call-out information to appropriate teams.
Operational & Administrative Support
  • Assist with maintaining accurate branch information and customer resources.
  • Support reception coverage when required.
  • Record and communicate customer feedback and operational updates.
  • Assist with reporting and administrative activities that support daily business operations.
Lead Generation & Customer Inquiries
  • Identify sales opportunities and submit customer leads.
  • Route customer inquiries to sales and support teams for follow-up.
  • Help ensure customers are connected with the right resources promptly.
What We're Looking ForQualifications
  • High School Diploma (Grade 12) or equivalent.
  • Minimum 1 year of experience in a customer service, call centre, receptionist, dispatch, or similar support role.
  • Experience working in a fast-paced, high-volume environment.
  • Strong computer skills, including Microsoft Office applications.
Skills & Abilities
  • Excellent verbal and written communication skills.
  • Strong customer service mindset with a focus on finding solutions.
  • Exceptional attention to detail and organizational skills.
  • Ability to multitask and prioritize competing demands.
  • Strong problem-solving and decision-making abilities.
  • Comfortable working independently and as part of a team.
  • Professional and confident when interacting with customers and stakeholders.
Why Join Us?
  • Monday to Friday schedule
  • Opportunity to work in a collaborative and supportive team environment.
  • Gain experience supporting customers across multiple business areas.
  • Play an important role in delivering excellent customer service and operational support.
  • Develop valuable experience with customer support and service management systems.

If you enjoy helping customers, coordinating multiple priorities, and being the person people can rely on to get things done, we'd love to hear from you.

Apply today to join our team as a Customer Support Centre Representative.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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