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Chat Agent Jobs in Port Richey, FL (NOW HIRING)

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems ...

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a ... Provide frontline technical support to end-users via phone calls, email, and chat * Respond to ...

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All JobsChat Agent JobsChat Agent Jobs in Port Richey, FL

Chat Agent information

See Port Richey, FL salary details

$4

$15

$21

How much do chat agent jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for chat agent in Port Richey, FL is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $17.07 per hour, depending on experience, location, and employer.

How does a Chat Agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What are Chat Agents?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How to make $1000 a week remotely?

A chat agent can earn $1000 a week remotely by working multiple shifts, providing high-quality customer support, and gaining experience to handle more complex inquiries. Increasing hourly rates through specialized skills or certifications and working for multiple clients or companies can also boost income. Consistent performance and efficient communication are key to reaching higher earnings in this role.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or tools. Having a quiet work environment and being able to work flexible hours can also be beneficial.

What are the key skills and qualifications needed to thrive as a Chat Agent, and why are they important?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How much do chat agents make?

Chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or performance-based bonuses, especially for agents with specialized skills or certifications in customer service tools.

Are chat agent jobs legit?

Chat agent jobs are legitimate positions where individuals handle customer inquiries via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What Does a Chat Agent Do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Port Richey, FL? The most popular types of Chat Agent jobs in Port Richey, FL are:
What cities near Port Richey, FL are hiring for Chat Agent jobs? Cities near Port Richey, FL with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Port Richey, FL as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $31,618 per year, or $15.2 per hour.
IT Service Desk Agent

IT Service Desk Agent

Morgan & Morgan, P.A.

Tampa, FL • On-site

$16 - $20.50/hr

Other

Medical, Dental, Retirement, PTO

Posted 6 days ago

Morgan & Morgan rating

6.7

Company rating: 6.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

30th of 34 rated law firms

Job description

Job Title: IT Service Desk Agent

Location: Tampa, FL

Job Type: Full-time

Summary

We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in Longwood office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.

Responsibilities

  • Provide frontline technical support to end-users via phone calls, email, and chat
  • Respond to inquiries in a timely and professional manner
  • Troubleshoot and resolve technical problems, escalating as required
  • Record and document all requests or incidents in our Freshservice Platform
  • Maintain a high level of Customer Satisfaction
  • Maintain a high First Call Resolution rate
  • Work collaboratively with other members of the IT Service Desk team
  • Perform other duties as assigned

Qualifications

  • Minimum of 2 years of experience in a Service Desk\Helpdesk Role
  • Strong communication skills, both written and verbal
  • Excellent problem-solving skills
  • Ability to multi-task and prioritize in a fast-paced environment
  • Knowledge and understanding of Active Directory functionality
  • Proficient in Microsoft Office 365 applications
  • Experience documenting properly all aspects of troubleshooting and resolving of issues
  • Familiarity with basic networking concepts
  • Willingness to work flexible hours, including weekends and holidays

Preferred Qualifications

  • Experience with VMWare Horizon Virtual Desktops
  • Experience with Salesforce
  • ITIL Foundation certification
  • Experience with remote support tools

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

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