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Virtual Chat Agent Jobs in Port Richey, FL (NOW HIRING)

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

Provide frontline technical support to end-users via phone calls, email, and chat * Respond to ... Experience with VMWare Horizon Virtual Desktops * Experience with Salesforce * ITIL Foundation ...

Morgan & Morgan, P.A.

IT Litify Support Tech

Tampa, FL

$20.25 - $28/hr

IT Salesforce Service Desk Agent Location: Tampa, FL Job Type: Full-time Job Summary: We are ... Provide frontline Salesforce technical support to end-users via phone calls, email, and chat

Morgan & Morgan, P.A.

IT Litify Support Tech

Tampa, FL · On-site

$20.25 - $28/hr

IT Salesforce Service Desk Agent Location: Tampa, FL Job Type: Full-time Job Summary: We are ... Provide frontline Salesforce technical support to end-users via phone calls, email, and chat

All JobsChat Agent JobsVirtual Chat Agent JobsVirtual Chat Agent Jobs in Port Richey, FL

Virtual Chat Agent information

See Port Richey, FL salary details

$4

$15

$21

How much do virtual chat agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual chat agent in Port Richey, FL is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $17.07 per hour, depending on experience, location, and employer.

What does a virtual chat agent do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What is a virtual chat agent?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Port Richey, FL? The most popular types of Chat Agent jobs in Port Richey, FL are:
What cities near Port Richey, FL are hiring for Virtual Chat Agent jobs? Cities near Port Richey, FL with the most Virtual Chat Agent job openings:
Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in Port Richey, FL as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $31,618 per year, or $15.2 per hour.

IT Service Desk Agent

Morgan & Morgan, P.A.

Tampa, FL • On-site

$16 - $20.50/hr

Other

Medical, Dental, Retirement, PTO

Posted 16 days ago

Morgan & Morgan rating

6.7

Company rating: 6.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

30th of 34 rated law firms

Job description

Job Title: IT Service Desk Agent

Location: Tampa, FL

Job Type: Full-time

Summary

We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in Longwood office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.

Responsibilities

  • Provide frontline technical support to end-users via phone calls, email, and chat
  • Respond to inquiries in a timely and professional manner
  • Troubleshoot and resolve technical problems, escalating as required
  • Record and document all requests or incidents in our Freshservice Platform
  • Maintain a high level of Customer Satisfaction
  • Maintain a high First Call Resolution rate
  • Work collaboratively with other members of the IT Service Desk team
  • Perform other duties as assigned

Qualifications

  • Minimum of 2 years of experience in a Service Desk\Helpdesk Role
  • Strong communication skills, both written and verbal
  • Excellent problem-solving skills
  • Ability to multi-task and prioritize in a fast-paced environment
  • Knowledge and understanding of Active Directory functionality
  • Proficient in Microsoft Office 365 applications
  • Experience documenting properly all aspects of troubleshooting and resolving of issues
  • Familiarity with basic networking concepts
  • Willingness to work flexible hours, including weekends and holidays

Preferred Qualifications

  • Experience with VMWare Horizon Virtual Desktops
  • Experience with Salesforce
  • ITIL Foundation certification
  • Experience with remote support tools

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

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