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Chat Agent Jobs in Rhode Island (NOW HIRING)

Paraco Gas

Customer Experience Agent

Woonsocket, RI · On-site

$20 - $21/hr

Scope of the Customer Experience Agent Role: Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable ...

Paraco Gas Corp

Customer Experience Agent

Woonsocket, RI · On-site

$20 - $21/hr

Scope of the Customer Experience Agent Role: Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable ...

Collette Travel Service

Client Care Agent

Pawtucket, RI · On-site

$17.50 - $20/hr

We are seeking an exceptional Client Care Agent who will service the needs of Collette customers in an inbound and outbound telephone contact environment. Our Client Care Agents are responsible for ...

Agency Diaz

Life Insurance Sales Agent

Providence, RI · On-site +1

$75K - $160K/yr

No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed.

The Williams Agency

Remote Insurance Agents

Providence, RI · On-site +1

$30K - $160K/yr

If you're curious about what's possible here, let's chat! By submitting this form, you agree to recurring contact from Symmetry Financial Group LLC and its affiliated companies under common control ...

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All JobsChat Agent JobsChat Agent Jobs in Rhode Island

Chat Agent information

See Rhode Island salary details

$5

$16

$24

How much do chat agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat agent in Rhode Island is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.85 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Rhode Island?

The most popular types of Chat Agent jobs in Rhode Island are:

What are popular job titles related to Chat Agent jobs in Rhode Island?

For Chat Agent jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Rhode Island look for?

The top searched job categories for Chat Agent jobs in Rhode Island are:

What cities in Rhode Island are hiring for Chat Agent jobs?

Cities in Rhode Island with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Rhode Island as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $34,926 per year, or $16.8 per hour.

Ticket Agent Customer Service Representative Seasonal

Rhode Island Fast Ferry Inc

North Kingstown, RI • On-site

$15 - $20/hr

Other

Re-posted 6 days ago

Job description

Ticket Agent / Customer Service Representative (Seasonal)

Location: 1347 Roger Williams Way, North Kingstown, RI
Company: Rhode Island Fast Ferry
Compensation: Competitive hourly wage (DOE)

About Us

Rhode Island Fast Ferry operates high-speed ferry service between Rhode Island and Martha's Vineyard, along with scenic lighthouse cruises on Narragansett Bay.

We're a close-knit, high-energy team that takes pride in delivering a great customer experience. Our shoreside staff play a key role in keeping operations running smoothly and ensuring every passenger starts their trip on the right foot.

The Role

Rhode Island Fast Ferry is seeking Ticket Agents / Customer Service Representatives for our summer season (May - October). These are full-time, seasonal positions based at our North Kingstown terminal.

This is a great opportunity for high school and college students, or anyone looking for a fast-paced, customer-focused role. As a front-line team member, you'll be the first point of contact for passengers—handling ticketing, answering questions, and helping ensure a smooth travel experience.

What You'll Do
  • Assist customers with ticket purchases, reservations, and check-in
  • Answer phones and provide accurate information about schedules, fares, and services
  • Help customers plan trips and resolve issues professionally
  • Process transactions and handle cash/credit payments
  • Support daily office operations and administrative tasks
  • Maintain a friendly, organized, and efficient front desk environment
What We're Looking For
  • Friendly, outgoing personality with strong communication skills
  • Positive attitude and strong work ethic
  • Ability to work in a fast-paced, team-oriented environment
  • Comfortable interacting with customers and handling questions or concerns
  • Strong attention to detail and ability to learn quickly
  • Previous customer service or retail experience (preferred)
Why Join Us
  • Great summer job in a fast-paced, team-oriented environment
  • Be part of a tight-knit, energetic crew
  • Build valuable customer service and communication skills
  • Opportunity for returning seasonal employment

Apply