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Chat Agent Jobs in Pawtucket, RI (NOW HIRING)

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email. * Research and train clients on all products offered. * Independently service both internal ...

Infosys

Amazon Connect Architect

Johnston, RI · On-site

$64 - $84.25/hr

Required Skill and Experience Experience with Amazon Connect, Amazon Lex, Connect AI Agent, and ... voice, chat, IVR, self-service, and omnichannel customer engagement solutions AWS experience ...

Collette

Client Care Agent

Pawtucket, RI · On-site

$17.50 - $20/hr

Client Care Agent Collette is currently seeking Client Care Agents to join our Client Care Team. This is primarily a remote role, with the expectation of coming into headquarters in Pawtucket, RI on ...

New

IDEMIA

Enrollment Agent I

North Smithfield, RI · On-site

$14.75 - $20/hr

If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out ...

IDEMIA

Enrollment Agent I

North Smithfield, RI · On-site

$14.75 - $20/hr

If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out ...

IDEMIA

Enrollment Agent I

North Smithfield, RI · On-site

$14.75 - $20/hr

If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out ...

IDEMIA

Enrollment Agent I

North Smithfield, RI

$14.75 - $20/hr

If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out ...

Paraco

Customer Experience Agent

Woonsocket, RI · On-site

$14.75 - $20/hr

Customer Experience Agent Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable, positive, and engaging ...

Liveops

Remote Customer Service Agent

Pawtucket, RI · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cranston, RI · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Providence, RI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Warwick, RI · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsChat Agent JobsChat Agent Jobs in Pawtucket, RI

Chat Agent information

See Pawtucket, RI salary details

$5

$16

$24

How much do chat agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat agent in Pawtucket, RI is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

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The most popular types of Chat Agent jobs in Pawtucket, RI are:

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For Chat Agent jobs in Pawtucket, RI, the most frequently searched job titles are:

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The top searched job categories for Chat Agent jobs in Pawtucket, RI are:

What cities near Pawtucket, RI are hiring for Chat Agent jobs?

Cities near Pawtucket, RI with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Pawtucket, RI as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $34,704 per year, or $16.7 per hour.

Call Center Agent

BLACKBIRD TALENT

East Providence, RI • On-site

$15 - $20/hr

Full-time

Re-posted 14 days ago

Job description

8:30am -5:00pm (including Holidays)

Sunday & Monday off

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

 You will also be responsible for (but not limited to) the following:

  • Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
  • Research and train clients on all products offered. 
  • Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels. 
  • Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.                                                                 
  • Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. 
  • Proactively advise management of impending problems or obstacles to meeting service standards. 

Qualifications

Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.

  • 5 Years of customer service and Call Center experience; banking experienced preferred
  • Excellent phone communication and listening skills
  • Ability to prioritize and manage daily workload
  • Ability to multi-task and work independently in a fast-paced work environment
  • Computer proficiency and acumen
  • Self-motivated attitude with a desire to succeed
  • Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)