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Chat Support Jobs in Pawtucket, RI (NOW HIRING)

Citizens

Retirement Services Manager

Johnston, RI · On-site

$116K - $117K/yr

A critical component of this role includes oversight of Customer and Colleague support phone calls and chat support. This includes partnering with Branch, Contact Center colleagues and Customers to ...

Citizens Bank

Retirement Services Manager

Johnston, RI · On-site

A critical component of this role includes oversight of Customer and Colleague support phone calls and chat support. This includes partnering with Branch, Contact Center colleagues and Customers to ...

Citizens

Retirement Services Manager

Johnston, RI · On-site

A critical component of this role includes oversight of Customer and Colleague support phone calls and chat support. This includes partnering with Branch, Contact Center colleagues and Customers to ...

Citizens

Retirement Services Manager

Johnston, RI · On-site

$116K - $117K/yr

A critical component of this role includes oversight of Customer and Colleague support phone calls and chat support. This includes partnering with Branch, Contact Center colleagues and Customers to ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ticketing system in a timely, professional manner * Document, track, and resolve incidents, including ...

LifeStance Health

IT Field Support Technician

Warwick, RI · On-site

$25 - $28/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person * Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure ...

New

Acara Solutions

Engineering Support Specialist

Taunton, MA · On-site

$40.99/hr

Engineering Support Specialist Location: Taunton, MA Employment Type: Contract to Direct Industry ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

New

Van Liew Trust Company

Be Seen First

Client Support Specialist

Providence, RI · On-site

$42K - $50K/yr

In this role, you will provide essential administrative and operational support to the Vice President of Administration and Administrative Specialists while helping ensure a responsive, polished, and ...

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All JobsChat Support JobsChat Support Jobs in Pawtucket, RI

Chat Support information

See Pawtucket, RI salary details

$14

$25

$43

How much do chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat support in Pawtucket, RI is $25.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Pawtucket, RI?

The most popular types of Chat Support jobs in Pawtucket, RI are:

What are popular job titles related to Chat Support jobs in Pawtucket, RI?

For Chat Support jobs in Pawtucket, RI, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Pawtucket, RI look for?

The top searched job categories for Chat Support jobs in Pawtucket, RI are:

What cities near Pawtucket, RI are hiring for Chat Support jobs?

Cities near Pawtucket, RI with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Pawtucket, RI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,721 per year, or $25.3 per hour.

TECHNICAL SUPPORT SPECIALIST

Ariston Group

Providence, RI • On-site

Full-time

Posted 25 days ago

Job description

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients.
This role within the Technical Support Team, will focus on these main activities:
  • Handling a high volume of customer requests for technical assistance.
  • Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text.
  • Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally.
  • Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs.
  • Provide training to other team members on Ariston products when required.
  • Maintaining accurate records and data in our CRM tool.

The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have:
  • A preferred Technical or Vocational Degree
  • Strong technical knowledge of HVAC and combustion test equipment
  • Solid mechanical troubleshooting skills
  • Demonstrated ability to work with people online, on video, on phone and in chat tools
  • Ability to work flexible hours when required.
  • Usage of Salesforce.com, as a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients.
This role within the Technical Support Team, will focus on these main activities:
  • Handling a high volume of customer requests for technical assistance.
  • Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text.
  • Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally.
  • Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs.
  • Provide training to other team members on Ariston products when required.
  • Maintaining accurate records and data in our CRM tool.

The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have:
  • A preferred Technical or Vocational Degree
  • Strong technical knowledge of HVAC and combustion test equipment
  • Solid mechanical troubleshooting skills
  • Demonstrated ability to work with people online, on video, on phone and in chat tools
  • Ability to work flexible hours when required.
  • Usage of Salesforce.com, as a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
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