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Chat Support Jobs in Cranston, RI (NOW HIRING)

Citizens

Retirement Services Manager

Johnston, RI

$116K - $117K/yr

A critical component of this role includes oversight of Customer and Colleague support phone calls and chat support. This includes partnering with Branch, Contact Center colleagues and Customers to ...

Citizens Bank

Retirement Services Manager

Johnston, RI · On-site

A critical component of this role includes oversight of Customer and Colleague support phone calls and chat support. This includes partnering with Branch, Contact Center colleagues and Customers to ...

Citizens

Retirement Services Manager

Johnston, RI · On-site

A critical component of this role includes oversight of Customer and Colleague support phone calls and chat support. This includes partnering with Branch, Contact Center colleagues and Customers to ...

Citizens

Retirement Services Manager

Johnston, RI · On-site

$116K - $117K/yr

A critical component of this role includes oversight of Customer and Colleague support phone calls and chat support. This includes partnering with Branch, Contact Center colleagues and Customers to ...

Harris

(Remote) Support Analyst

Carolina, RI · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Support Analyst

Carolina, RI · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Cayenta

(Remote) Support Analyst

Carolina, RI · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

MIKEL INC

AN/BYG-1 FLEET SUPPORT

Middletown, RI · On-site

$24 - $32/hr

Submarine Combat Support Center (SC)2 is connected to classified and unclassified networks, FAX, telephone and chat. Responsibilities: Include but are not limited to: * Responding to current Fleet ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

$21.75 - $29.75/hr

Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ticketing system in a timely, professional manner * Document, track, and resolve incidents, including ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

$21.75 - $29.75/hr

Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ticketing system in a timely, professional manner * Document, track, and resolve incidents, including ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

$21.75 - $29.75/hr

Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ticketing system in a timely, professional manner * Document, track, and resolve incidents, including ...

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All JobsChat Support JobsChat Support Jobs in Cranston, RI

Chat Support information

See Cranston, RI salary details

$14

$25

$43

How much do chat support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for chat support in Cranston, RI is $25.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.74 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Cranston, RI?

The most popular types of Chat Support jobs in Cranston, RI are:

What are popular job titles related to Chat Support jobs in Cranston, RI?

For Chat Support jobs in Cranston, RI, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Cranston, RI look for?

The top searched job categories for Chat Support jobs in Cranston, RI are:

What cities near Cranston, RI are hiring for Chat Support jobs?

Cities near Cranston, RI with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Cranston, RI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $52,991 per year, or $25.5 per hour.

Retirement Services Manager

Citizens

Johnston, RI

$116K - $117K/yr

Full-time

Posted 29 days ago

Job description

Description

Servicing Operations Manager - Retail Retirement Servicing 
As the Servicing Operations Manager for the Retirement Services team, you will lead the daily operations of a team of 12-15 colleagues within Consumer Deposits and Loan Servicing. This role is responsible for overseeing end-to-end activities for IRAs (Individual Retirement Accounts)  including account opening, contributions, withdrawals, beneficiary accounts, and IRS and state tax withholding. 
You will drive execution of business plans, operational policies, procedures, and systems that support the department's strategic objectives, while ensuring adherence to regulatory requirements and internal controls. This role requires strong cross-functional leadership, effective communication, and a data-driven approach to managing performance, capacity, and continuous improvement.
A critical component of this role includes oversight of Customer and Colleague support phone calls and chat support. This includes partnering with Branch, Contact Center colleagues and Customers to identify, research, and resolve questions and account maintenance.
Primary Responsibilities:

  • Leadership:
    Manage day-to-day business unit operations by fostering an inclusive and engaging team environment. Set clear expectations and drive colleague performance through consistent coaching, development, and feedback to maximize individual and team effectiveness.

  • Risk Management:
    Maintain a strong and balanced control environment aligned with regulatory expectations. Develop, review, and execute policies and procedures, ensuring consistency, accountability, and effectiveness. Identify and escalate risks or control gaps as appropriate.

  • Customer Focus:
    Champion fair customer outcomes through the prompt identification, escalation, and resolution of issues. Drive process improvements that enhance the customer experience while improving operational efficiency and quality.

  • Expense & Capacity Management:
    Manage workflow and staffing to ensure daily operational targets are met within standard business hours, minimizing overtime. Monitor volumes, productivity, and SLAs to optimize resource allocation and mitigate operational risk.

  • Data-Driven Decision Making:
    Leverage data and performance metrics to manage team output, inform capacity planning, and support continuous improvement initiatives. Use insights to validate process enhancements and drive measurable results.

  • Project Management:
    Support and lead initiatives impacting the IRA servicing function, including process enhancements, system implementations, and vendor integrations, ensuring successful execution and alignment with business objectives.
 
Qualifications, Education, Certifications and/or Other Professional Credentials

  • Preferred Qualifications

    • 2+ years of leadership or people management experience, with demonstrated ability to coach, develop, and lead high-performing teams.

    • Strong knowledge of deposit accounts, specifically experience with IRAs.

    • Familiarity with regulatory and compliance frameworks impacting servicing (e.g., state tax requirements, consumer protection expectations).
       

    • Proven ability to manage operational risk and maintain a strong control environment.

    • Strong analytical skills with experience using data to drive decision-making, improve performance, and support capacity planning.

    • Excellent communication and stakeholder management skills, with the ability to collaborate effectively across multiple teams and external partners.
       
Hours & Work Schedule

  • Hours per Week: 40

  • Work Schedule: Monday-Friday 8a-5p, 4 days onsite in either the Medford, MA or Johnston, RI location and 1 remote day

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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