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How much do chat advisor jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for chat advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are the typical challenges a Chat Advisor faces, and how can they be managed?

Chat Advisors often handle multiple conversations simultaneously, which can require excellent time management and the ability to remain calm under pressure. Dealing with a variety of customer concerns, including technical issues or dissatisfied clients, can be challenging, but proper training and access to clear company policies can greatly help. Many employers offer ongoing coaching and resources to help advisors manage difficult situations and foster continuous improvement. Success in this role often relies on developing resilience, adaptability, and knowing when to escalate issues for additional support.

What is a Chat Advisor job?

A Chat Advisor is a customer service professional who assists customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. This role requires strong communication skills, the ability to multitask, and a good understanding of the company's offerings. Chat Advisors help enhance customer satisfaction by providing quick and efficient support.

What are the key skills and qualifications needed to thrive in the Chat Advisor position, and why are they important?

To thrive as a Chat Advisor, you need excellent written communication skills, quick typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is often required, and some companies may value certifications in customer service or related areas. Strong problem-solving skills, patience, and the ability to multitask set standout candidates apart. These competencies ensure Chat Advisors can efficiently resolve customer inquiries and create positive client experiences in a fast-paced digital environment.

More about Chat Advisor jobs
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What are the most commonly searched types of Chat Advisor jobs? The most popular types of Chat Advisor jobs are:
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Chat Advisor jobs near you
Infographic showing various Chat Advisor job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Block Advisors Tax Advisor - Immediate Hire

Block Advisors Tax Advisor - Immediate Hire

H&R Block

Vienna, VA • On-site

$11 - $80/hr

Full-time

Retirement

Posted 6 days ago

Job description

About the Role
As you inspire people to make confident, informed decisions about their lives, careers, businesses and money, you'll build client relationships that will grow stronger every year.
Joining Block Advisors as a Tax Advisor means you'll serve clients with diverse tax and business services needs year-round. You'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Block Advisors is an H&R Block brand that redefined the tax preparation experience for individuals and small businesses with complex tax and business service needs. We assist our clients in reaching their financial goals year-round.
Day to day, you'll...
  • Build year-round client relationships
  • Provide tax preparation, tax audit support and tax planning year-round
  • Create confidence in our clients by conducing tax interviews face to face and through virtual tools (video conferencing, phone, chat, email)
  • Generate business growth, increase client retention, and offer additional products and services
  • Provide clients with IRS support
    • All certification levels can provide tax notice services
    • Circular 230 associates can provide audit representation
  • Grow your tax expertise

Required Qualifications
  • 5+ years of tax experience
  • Experience completing individual tax returns
  • Tax planning and audit support
  • Ability to effectively communicate in person and virtually
  • Comfort working with virtual tools - video conferencing and chat
  • Experience working in a fast-paced, supportive environment
  • Successful completion of the H&R Block Tax Knowledge Assessment1 or equivalent
  • Must complete continuing education requirements and meet all other IRS and applicable state requirements

1 - Enrollment in or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Preferred Qualifications
  • CPA or Enrolled Agent certification
  • Experience completing business tax returns
  • Experience conducting virtual tax interviews
  • Sales and/or marketing experience
  • Bachelor's degree in accounting or related field

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$11.00 - $80.00/Hr.
Sponsored Job
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