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Chat Advisor Jobs (NOW HIRING)

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... and chat, ensuring a seamless experience. • Collaborate with team members to resolve complex ...

Live the Dash Travel

Travel Support Advisor

Travel Support Advisor Madison, Wisconsin, United States About the Job Travel Support Advisor We ... Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer ...

fourthFLOOR

Customer Service Advisor

Kansas City, MO · On-site

Customer Service Advisor Our client, a massive US-based music retailer, is looking for a TEMP-TO ... phone, email cases, and chat. • Revenue Support - Support sales goals by using strong ...

Live the Dash Travel

Travel Support Advisor

Tucson, AZ · On-site

About the job Travel Support Advisor We are looking for a friendly and solution-oriented Travel ... Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer ...

Live the Dash Travel

Travel Support Advisor

Travel Support Advisor We are looking for a friendly and solution-oriented Travel Support Advisor ... Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

$60K - $65K/yr

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... Respond promptly to customer inquiries via phone, email, and chat, ensuring a seamless experience.

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Chat Advisor information

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$12

$25

$45

How much do chat advisor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for chat advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a chat advisor?

A Chat Advisor is a customer service professional who assists customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. This role requires strong communication skills, the ability to multitask, and a good understanding of the company's offerings. Chat Advisors help enhance customer satisfaction by providing quick and efficient support.

What are the key skills and qualifications needed to thrive as a chat advisor?

To thrive as a Chat Advisor, you need excellent written communication skills, quick typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is often required, and some companies may value certifications in customer service or related areas. Strong problem-solving skills, patience, and the ability to multitask set standout candidates apart. These competencies ensure Chat Advisors can efficiently resolve customer inquiries and create positive client experiences in a fast-paced digital environment.

What are the typical challenges a chat advisor faces, and how can they be managed?

Chat Advisors often handle multiple conversations simultaneously, which can require excellent time management and the ability to remain calm under pressure. Dealing with a variety of customer concerns, including technical issues or dissatisfied clients, can be challenging, but proper training and access to clear company policies can greatly help. Many employers offer ongoing coaching and resources to help advisors manage difficult situations and foster continuous improvement. Success in this role often relies on developing resilience, adaptability, and knowing when to escalate issues for additional support.

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Cities with the most Chat Advisor job openings:

What are the most commonly searched types of Chat Advisor jobs?

The most popular types of Chat Advisor jobs are:

What states have the most Chat Advisor jobs?

States with the most job openings for Chat Advisor jobs include:

Chat Advisor jobs near you
Infographic showing various Chat Advisor job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Customer Care Advisor (Intellectual Property)

Alexandria, VA • Hybrid

Clarivate Analytics
1 - 5K employees
Learn more about Clarivate Analyticsexternal

$44K - $55K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 20 days ago

Job description

We are looking for a Customer Care Advisor to join our Intellectual Property team at Clarivate. In this role, you will be responsible for providing exceptional customer service and support to internal and external customers. As the initial point of contact, you will address customer queries, troubleshoot common issues, and assist customers in resolving problems related to Clarivate's products or services. Customer Care Advisors work across various communication channels, such as phone, email, and chat to assist customers in a prompt, professional, and friendly manner.

About You - experience, education, skills, and accomplishments...

  • Bachelor's degree or equivalent relevant work experience in customer care/service

  • 1+ years of experience working in a customer support related role

  • 1+ years of experience using Microsoft Office Suite, particularly Outlook, Word and Excel

It would be great if you also had...

  • Proven customer service skills including acting with urgency, being proactive, thinking like a customer, following up and following through

  • Strong interpersonal skills engaging with individuals at all levels

  • Exceptional language skills including a clear, crisp, easily understood, direct but pleasant communication

  • Excellent written and verbal (face-to-face and phone) communication and problem-solving skills

  • Ability to work through customer conflict and provide resolution using provided guidelines and judgement

  • Flexible and adaptable to accommodate customer and business needs

  • Ability to establish priorities, manage work independently, and meet deadlines

  • Experience training and mentoring others

What will you be doing in this role?

  • Acts as a first point of contact and provides verbal and written response to customer inquiries via multiple communication channels (phone, email, chat) utilizing the Customer Relationship Management (CRM) and/or IT Service Management (ITSM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures and best practices

  • Resolve customer inquiries and requests related to products and services in a professional, accurate, courteous and timely manner using various communication channels (phone, email, chat)

  • Maintain and document detailed customer interactions as well as ensure appropriate turnaround times and response quality to meet customer agreements

  • Prioritize and resolve issues while handling sensitive situations with customers and escalating complaints and sensitive topics to a manager, next tier of service and/or relevant department

  • Display a team-oriented and positive attitude both within the Customer Care department and when communicating and collaborating with different stakeholders to foster internal relationships with relevant departments

  • Participates in internal mentorship programs when needed, to assist in developing confident and motivated staff and ensure customers receive a consistently high-quality service

  • Assist team members with additional workloads as deemed necessary by business/customer needs

  • Identify when a customer is at risk and follow the adequate process by raising it to the relevant internal stakeholders

  • Investigate, report and document straightforward customer issues and/or enhancement requests and ensure that both internal and external stakeholders are updated as appropriate

  • Demonstrate Clarivate's company values at all times

  • Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization

About the Team

Our Customer Care Team consists of40+ individuals in the US and Belgrade. The team is made up of Service Account Managers, Senior Customer Care Advisors and Customer Care Advisors. We are a collaborative; dedicated team focused on providing the highest standard of service excellence for Clarivate's Patent Renewal Customers.

Hours of Work

  • This will be a hybrid role working 2-3 days a week in our Alexandria, Virginia office

  • Full time, permanent position

Compensation - US only

The expected base salary for this position is $44,000-55,000 USD per year.This role is eligible for annual bonus earnings.Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

#LI-Hybrid

#LI-LP

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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