Care Advisor I
Roseburg, OR · On-site
$17/hr
About the Role As a Care Advisor I, you will serve as the operational backbone of the patient ... Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point ...
Care Advisor I
Roseburg, OR · On-site
$17/hr
About the Role As a Care Advisor I, you will serve as the operational backbone of the patient ... Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point ...
Care Advisor I
Coos Bay, OR · Remote
About the Role As a Care Advisor I, you will serve as the operational backbone of the patient ... Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point ...
Quick apply
Care Advisor I
Coos Bay, OR · Remote
About the Role As a Care Advisor I, you will serve as the operational backbone of the patient ... Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point ...
Care Advisor I
Coos Bay, OR · Remote
About the Role As a Care Advisor I, you will serve as the operational backbone of the patient ... Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point ...
Care Advisor I
Coos Bay, OR · Remote
About the Role As a Care Advisor I, you will serve as the operational backbone of the patient ... Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point ...
Care Advisor I
Coos Bay, OR · Remote
About the Role As a Care Advisor I, you will serve as the operational backbone of the patient ... Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point ...
Quick apply
Care Advisor I
Coos Bay, OR · Remote
About the Role As a Care Advisor I, you will serve as the operational backbone of the patient ... Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point ...
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Emergency Room RNs will perform minor medical operations, advise patients and family on illnesses ...
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Emergency Room RNs will perform minor medical operations, advise patients and family on illnesses ...
Emergency Room (ER) Registered Nurse RN
Coos Bay, OR · On-site
$54.86/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Emergency Room RNs will perform minor medical operations, advise patients and family on illnesses ...
Emergency Room (ER) Registered Nurse RN
Coos Bay, OR · On-site
$54.86/hr
With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... Emergency Room RNs will perform minor medical operations, advise patients and family on illnesses ...
Chat Advisor information
See Remote, OR salary details
$12.01 - $15.04
6% of jobs
$15.04 - $18.08
15% of jobs
$18.71 is the 25th percentile. Wages below this are outliers.
$18.08 - $21.11
19% of jobs
The median wage is $23.03 / hr.
$21.11 - $24.15
16% of jobs
$24.15 - $27.18
15% of jobs
$28.47 is the 75th percentile. Wages above this are outliers.
$27.18 - $30.21
11% of jobs
$30.21 - $33.25
7% of jobs
$33.25 - $36.28
5% of jobs
$36.28 - $39.32
2% of jobs
$39.32 - $42.35
2% of jobs
$42.35 - $45.39
2% of jobs
$12
$25
$45
How much do chat advisor jobs pay per hour?
As of Aug 4, 2026, the average hourly pay for chat advisor in Remote, OR is $25.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.76 per hour, depending on experience, location, and employer.
What are the typical challenges a chat advisor faces, and how can they be managed?
Chat Advisors often handle multiple conversations simultaneously, which can require excellent time management and the ability to remain calm under pressure. Dealing with a variety of customer concerns, including technical issues or dissatisfied clients, can be challenging, but proper training and access to clear company policies can greatly help. Many employers offer ongoing coaching and resources to help advisors manage difficult situations and foster continuous improvement. Success in this role often relies on developing resilience, adaptability, and knowing when to escalate issues for additional support.
What is a chat advisor?
A Chat Advisor is a customer service professional who assists customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. This role requires strong communication skills, the ability to multitask, and a good understanding of the company's offerings. Chat Advisors help enhance customer satisfaction by providing quick and efficient support.
What are the key skills and qualifications needed to thrive as a chat advisor?
To thrive as a Chat Advisor, you need excellent written communication skills, quick typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is often required, and some companies may value certifications in customer service or related areas. Strong problem-solving skills, patience, and the ability to multitask set standout candidates apart. These competencies ensure Chat Advisors can efficiently resolve customer inquiries and create positive client experiences in a fast-paced digital environment.
What are popular job titles related to Chat Advisor jobs in Remote, OR? For Chat Advisor jobs in Remote, OR, the most frequently searched job titles are:
$17/hr
Full-time
Medical, Dental, Vision, PTO
Re-posted 19 days ago
Job description
About Ardent
At Ardent, we believe that the "product" in the BPO industry is our people and their time. We partner with mission-driven healthcare organizations to bridge the health literacy gap in the U.S. healthcare system. Our mission is to cut through the red tape of healthcare by pairing patients with expert advocates, ensuring they have the tools to make better decisions and achieve better outcomes.
We are a high-growth, intense, and heart-led team. Ardent isn't a place to coast; it's a place to redefine the patient experience through urgency, precision, and empathy.
About the Role
As a Care Advisor I, you will serve as the operational backbone of the patient journey. This is a hybrid role that blends high-touch customer support with rigorous backend operations. You will be the human voice and heart of our service, supporting patients and healthcare advocates via phone, email, and chat.
Your goal is to handle escalated patient inquiries that require thoughtful problem-solving and relationship management.
This role focuses on addressing complex patient concerns, processing sensitive requests, and preserving patient relationships during challenging interactions. You aren't just answering questions; you are orchestrating a seamless workflow between clinical teams, advocates, and patients to ensure world-class outcomes.
Key Responsibilities
What You Bring to the Table
Requirements & Work Environment
Perks and Benefits
Up for the challenge? We're looking for someone with heart, grit, and a "get it done" mentality. If you're ready to do the best work of your life, we look forward to meeting you.
This job description is intended to convey the general nature and scope of the role. Responsibilities may evolve based on business need. Ardent is an equal opportunity employer.
At Ardent, we believe that the "product" in the BPO industry is our people and their time. We partner with mission-driven healthcare organizations to bridge the health literacy gap in the U.S. healthcare system. Our mission is to cut through the red tape of healthcare by pairing patients with expert advocates, ensuring they have the tools to make better decisions and achieve better outcomes.
We are a high-growth, intense, and heart-led team. Ardent isn't a place to coast; it's a place to redefine the patient experience through urgency, precision, and empathy.
About the Role
As a Care Advisor I, you will serve as the operational backbone of the patient journey. This is a hybrid role that blends high-touch customer support with rigorous backend operations. You will be the human voice and heart of our service, supporting patients and healthcare advocates via phone, email, and chat.
Your goal is to handle escalated patient inquiries that require thoughtful problem-solving and relationship management.
This role focuses on addressing complex patient concerns, processing sensitive requests, and preserving patient relationships during challenging interactions. You aren't just answering questions; you are orchestrating a seamless workflow between clinical teams, advocates, and patients to ensure world-class outcomes.
Key Responsibilities
- Omnichannel Support: Resolve inquiries to complete satisfaction via phone, email, and chat, acting as the primary point of contact for members throughout their journey.
- Operational Execution: Manage the backend tasks required to move members through healthcare processes, including appointment confirmations, medical information retrieval, and troubleshooting.
- Relationship Management: Build strong, empathetic bonds with clients and advocates, navigating tough conversations with grace and a solution-oriented mindset.
- Process Improvement: Identify bottlenecks or "friction points" in the customer journey and collaborate with leadership to implement automation or workflow optimizations.
- Technical Troubleshooting: Act as a natural troubleshooter, guiding users through basic browser, mobile app, or connectivity issues related to the platform.
- Data & Feedback: Meticulously document all interactions in the CRM and track feedback to help our partners build a world-class experience.
- Liaison & Coordination: Facilitate quick resolutions for site-specific issues and ensure seamless handoffs between clinical teams and advocates.
What You Bring to the Table
- Experience: 1-3 years of experience in customer service, healthcare advocacy, or BPO operations.
- Empathy as a Superpower: You thrive on helping people from all walks of life and are comfortable forming quick bonds with clients, even when they are upset or stressed.
- Technical Fluency: You are a quick learner with computers, CRM systems (like Salesforce or Zendesk), and digital communication tools.
- Operational Curiosity: You don't just follow a script; you want to understand the "why" behind the process and suggest better ways to get things done.
- Reliability: You are disciplined in a remote environment, detail-oriented, and able to manage multiple priorities in a fast-paced "startup" atmosphere.
- Mission-Driven: A genuine passion for healthy living and a desire to help people navigate the complexities of the healthcare system.
Requirements & Work Environment
- Remote Work-Home: Enjoy the flexibility of a 100% remote role with the support of an established, connected team.
- Work Hours: Ability to work full-time including evenings and weekends
- Education: High school diploma or equivalent.
- Internet: Must have a high-speed, stable internet connection with a router capable of a wired (plug-in) connection and speeds of 100 Mbps download and 20 Mbps upload.
- Workspace: A dedicated, distraction-free home office space.
- Location: Must be based in Douglas (Roseburg), Josephine (Grants Pass), Jackson (Medford), or Coos (Coos Bay) Counties in Oregon.
Perks and Benefits
- Health & Wellness: Comprehensive Medical, Dental, and Vision insurance plans.
- Time Off: Paid Time Off (PTO) and paid holidays.
- Recognition & Rewards: Monthly and quarterly performance awards for those who consistently exceed KPIs and deliver exceptional care.
- Employee Referral Program: Earn potential significant bonuses for bringing top-tier talent into the Ardent Outsourcing Services family.
- Growth: Access to continuous coaching, professional development, and a culture that emphasizes learning from mistakes.
- Paid Training Program: A robust onboarding experience to set you up for success with our systems and platforms.
Up for the challenge? We're looking for someone with heart, grit, and a "get it done" mentality. If you're ready to do the best work of your life, we look forward to meeting you.
This job description is intended to convey the general nature and scope of the role. Responsibilities may evolve based on business need. Ardent is an equal opportunity employer.