Chartspan Jobs (NOW HIRING)

To thrive as a ChartSpan Care Coordinator, you need a background in healthcare support, knowledge of chronic care management, and typically a high school diploma or higher. Familiarity with electronic health record (EHR) platforms, care management systems, and HIPAA compliance is important for daily tasks. Excellent communication, active listening, and empathy help build rapport with patients and support their ongoing care. These skills ensure effective care coordination, regulatory compliance, and strong patient engagement in managing chronic conditions.

ChartSpan is a healthcare technology company specializing in chronic care management (CCM) and preventive care coordination services. Their main role is to work with healthcare providers to improve patient outcomes by managing patient care between office visits, conducting regular check-ins, and ensuring patients follow care plans. ChartSpan uses technology and a team of care coordinators to help track patient health, schedule appointments, and assist with medication adherence. This service aims to reduce hospitalizations, improve quality scores, and increase revenue for medical practices by supporting patients outside the clinic.

Healthcare professionals at ChartSpan in remote care management roles often navigate challenges such as maintaining consistent patient engagement over the phone, adapting to rapidly changing healthcare technologies, and ensuring HIPAA-compliant documentation in a virtual environment. Collaboration with physicians and other care team members is essential, requiring strong communication skills and the ability to coordinate care remotely. Despite these challenges, team members benefit from supportive leadership, ongoing training, and clear protocols designed to help them succeed in a dynamic telehealth setting.