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What are the key skills and qualifications needed to thrive as a ChartSpan Care Coordinator, and why are they important?

To thrive as a ChartSpan Care Coordinator, you need a background in healthcare support, knowledge of chronic care management, and typically a high school diploma or higher. Familiarity with electronic health record (EHR) platforms, care management systems, and HIPAA compliance is important for daily tasks. Excellent communication, active listening, and empathy help build rapport with patients and support their ongoing care. These skills ensure effective care coordination, regulatory compliance, and strong patient engagement in managing chronic conditions.

What is ChartSpan?

ChartSpan is a healthcare technology company specializing in chronic care management (CCM) and preventive care coordination services. Their main role is to work with healthcare providers to improve patient outcomes by managing patient care between office visits, conducting regular check-ins, and ensuring patients follow care plans. ChartSpan uses technology and a team of care coordinators to help track patient health, schedule appointments, and assist with medication adherence. This service aims to reduce hospitalizations, improve quality scores, and increase revenue for medical practices by supporting patients outside the clinic.

What are some common challenges faced by healthcare professionals working in ChartSpan's remote care management roles?

Healthcare professionals at ChartSpan in remote care management roles often navigate challenges such as maintaining consistent patient engagement over the phone, adapting to rapidly changing healthcare technologies, and ensuring HIPAA-compliant documentation in a virtual environment. Collaboration with physicians and other care team members is essential, requiring strong communication skills and the ability to coordinate care remotely. Despite these challenges, team members benefit from supportive leadership, ongoing training, and clear protocols designed to help them succeed in a dynamic telehealth setting.

What is the difference between Chartspan vs Medical Coder?

AspectChartspanMedical Coder
Primary RoleManaging and coordinating patient health data and recordsAnalyzing and coding medical diagnoses and procedures for billing
Required CredentialsHealth information management certifications, experience with EHR systemsCertification such as CPC, CCS, or RHIT
Work EnvironmentHealthcare facilities, remote options, health information departmentsHospitals, clinics, billing companies, remote work
Industry UsageHealth information management, patient data coordinationMedical billing, coding, insurance claims processing

While Chartspan focuses on managing patient health data and coordinating records, Medical Coders specialize in translating medical information into standardized codes for billing and insurance. Both roles are essential in healthcare but serve different functions within the industry.

More about Chartspan jobs

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What are the most commonly searched types of Chartspan jobs?

The most popular types of Chartspan jobs are:

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States with the most job openings for Chartspan jobs include:

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The top searched job categories for Chartspan jobs are:

Chartspan jobs near you
Infographic showing various Chartspan job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 44% Physical, and 56% Remote job distribution.

Care Management Enrollment Specialist (Outbound Patient Outreach)

ChartSpan

Remote

$15.75/hr

Full-time

Re-posted 15 days ago

Job description

Make a Difference-One Patient at a Time
Are you an experienced outbound phone professional who enjoys connecting with people, building trust, and helping them access valuable healthcare services? We're looking for a motivated Care Management Enrollment Specialist to join our growing team.
This is a high-volume outbound calling role. You will spend most of your day making outbound calls to eligible patients, educating them about our care management programs, overcoming objections, and enrolling qualified patients into services that improve their health and quality of life.
If you thrive in a fast-paced phone environment and have a proven track record of successful outbound calling, we'd love to hear from you.
Key Responsibilities
  • Make a high volume of outbound calls to eligible patients each day.
  • Explain the benefits of care management programs in a clear, engaging, and compassionate manner.
  • Build rapport quickly and establish trust over the phone.
  • Confidently address questions and overcome objections while maintaining a patient-focused approach.
  • Successfully enroll eligible patients into care management programs.
  • Accurately document all patient interactions in the CRM/EHR.
  • Collaborate with nurses and care managers to ensure a seamless patient handoff.
  • Consistently meet compliance, productivity, outreach, and enrollment goals

Requirements
Required Qualifications
  • Minimum of 1 year of recent outbound calling experience is required. This may include outbound sales, patient enrollment, appointment setting, collections, retention, fundraising, or high-volume call center outreach.
  • Comfortable spending the majority of the workday making outbound phone calls.
  • Strong communication, active listening, and relationship-building skills.
  • Ability to handle rejection professionally and remain motivated throughout the day.
  • Experience meeting or exceeding performance metrics and goals.
  • Strong computer skills with the ability to document conversations while speaking with patients.
  • High school diploma or equivalent required.

Preferred Qualifications
  • Healthcare, patient outreach, care management, Medicare, or health plan experience.
  • Customer service or sales experience in a call center environment.
  • Bilingual (English/Spanish) encouraged to apply

Why Join Our Team?
  • Competitive base pay plus performance incentives.
  • Monday through Friday schedule that supports a healthy work-life balance.
  • Comprehensive training and ongoing coaching.
  • Career growth opportunities within a rapidly growing healthcare organization.
  • Supportive, team-oriented culture.
  • Meaningful work that helps patients access the care and support they need every day.

Please Note: This is an outbound phone position requiring continuous patient outreach throughout the day. Applicants without recent outbound calling experience are unlikely to be considered.
Salary Description
$15.75 per hour

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