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Chartspan Jobs (NOW HIRING)

ChartSpan

Client Experience Manager

$100K/yr

The Client Experience Manager is responsible for the end-to-end deployment of the Company's products and nurtures ongoing client relationships to drive adoption and growth. This individual leverages ...

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Chartspan information

What are the key skills and qualifications needed to thrive as a ChartSpan Care Coordinator, and why are they important?

To thrive as a ChartSpan Care Coordinator, you need a background in healthcare support, knowledge of chronic care management, and typically a high school diploma or higher. Familiarity with electronic health record (EHR) platforms, care management systems, and HIPAA compliance is important for daily tasks. Excellent communication, active listening, and empathy help build rapport with patients and support their ongoing care. These skills ensure effective care coordination, regulatory compliance, and strong patient engagement in managing chronic conditions.

Is ChartSpan a legit company?

ChartSpan is a healthcare technology company that provides medical record retrieval and management services. It is a legitimate business operating within the healthcare industry, often hiring roles related to customer support, data entry, and healthcare administration. Job seekers should verify specific job postings and company details through official channels.

What is a ChartSpan and what do they do?

ChartSpan is a healthcare technology company specializing in chronic care management (CCM) and preventive care coordination services. Their main role is to work with healthcare providers to improve patient outcomes by managing patient care between office visits, conducting regular check-ins, and ensuring patients follow care plans. ChartSpan uses technology and a team of care coordinators to help track patient health, schedule appointments, and assist with medication adherence. This service aims to reduce hospitalizations, improve quality scores, and increase revenue for medical practices by supporting patients outside the clinic.

What are some common challenges faced by healthcare professionals working in ChartSpan's remote care management roles?

Healthcare professionals at ChartSpan in remote care management roles often navigate challenges such as maintaining consistent patient engagement over the phone, adapting to rapidly changing healthcare technologies, and ensuring HIPAA-compliant documentation in a virtual environment. Collaboration with physicians and other care team members is essential, requiring strong communication skills and the ability to coordinate care remotely. Despite these challenges, team members benefit from supportive leadership, ongoing training, and clear protocols designed to help them succeed in a dynamic telehealth setting.

What does ChartSpan do?

ChartSpan is a healthcare company that provides medical record retrieval and management services. The role may involve working with electronic health records (EHR) systems, data entry, and ensuring accurate and timely access to patient information.

How much does a ChartSpan cost?

ChartSpan is a healthcare technology company that offers medical record retrieval and management services, and its pricing varies based on the scope and volume of records requested. For employment purposes, the cost is typically covered by the employer or healthcare provider, not the individual employee. Job seekers should inquire directly with the company or employer for specific details related to costs associated with roles involving ChartSpan services.

Who pays for ChartSpan?

In the context of a ChartSpan role, the company or client typically pays for services or products related to the job, such as software subscriptions or project fees. Payment arrangements depend on the specific position and contractual agreements, often involving employer or client funding. Employees generally do not handle direct payments for company services.

What is the difference between Chartspan vs Medical Coder?

AspectChartspanMedical Coder
Primary RoleManaging and coordinating patient health data and recordsAnalyzing and coding medical diagnoses and procedures for billing
Required CredentialsHealth information management certifications, experience with EHR systemsCertification such as CPC, CCS, or RHIT
Work EnvironmentHealthcare facilities, remote options, health information departmentsHospitals, clinics, billing companies, remote work
Industry UsageHealth information management, patient data coordinationMedical billing, coding, insurance claims processing

While Chartspan focuses on managing patient health data and coordinating records, Medical Coders specialize in translating medical information into standardized codes for billing and insurance. Both roles are essential in healthcare but serve different functions within the industry.

More about Chartspan jobs
What cities are hiring for Chartspan jobs? Cities with the most Chartspan job openings:
What are the most commonly searched types of Chartspan jobs? The most popular types of Chartspan jobs are:
What states have the most Chartspan jobs? States with the most job openings for Chartspan jobs include:
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Chartspan jobs near you
Infographic showing various Chartspan job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Remote job distribution.
Client Experience Manager

Client Experience Manager

ChartSpan

Remote

$100K/yr

Full-time

Posted 24 days ago

Job description

The Client Experience Manager is responsible for the end-to-end deployment of the Company's products and nurtures ongoing client relationships to drive adoption and growth. This individual leverages deep EHR expertise to ensure seamless integrations, train users, and proactively identify new opportunities to expand use of the Company's products.
Responsibilities:
Implementation & Technical Expertise:
? Lead technical configuration and deployment of the Company's Remote Patient Monitoring platform/solution within client EHR environments, with a focus on Epic and Cerner integrations
? Serve as the primary technical point-of-contact for business and development stakeholders during onboarding
? Manage all implementation phases, from kick-off and requirements gathering through testing, go-live, and hand-off
? Troubleshoot complex integration issues in collaboration with Technical Support Engineers and escalate as needed
? Partner with senior team members to learn to support the Company's Health IoT platform implementations and data source integrations
? Gradually take on onboarding tasks for the Company's Health IoT Platform, including training, configuration, and strategic expansion
Strategic Client Experience:
? Own the post-launch client relationship for assigned accounts for the Company's Remote Patient Monitoring platform/solution, acting as both advocate and advisor
? Conduct regular check-ins and strategic reviews to understand client goals, reveal new use cases, and propose incremental feature or measurement-type expansions
? Monitor key adoption metrics and serve as an early warning for at-risk accounts, partnering with the Director, Client Experience to mitigate churn
? Frame every client interaction around delivering measurable value, never a hard sell, but always aligned to the client's business objectives
Project Management & Collaboration:
? Develop and maintain detailed project plans, ensuring milestones, deliverables, and deadlines are met
? Coordinate cross-functional resources, with Support, Solutions Engineering, and Product, to align on client requirements and timelines
? Document and communicate implementation status, risks, and resolution plans to both internal teams and client stakeholders
Training & Enablement:
? Create and deliver tailored training programs-live or recorded-to educate clinicians, administrators, and technical teams on the Company's Remote Patient Monitoring platform/solution features and best practices
? Produce clear technical documentation and knowledge-base articles to empower clients to self-serve common tasks
? Share lessons learned across all product lines to continually refine the Company's implementation playbooks
? Host or support "Feature Spotlight" sessions aimed at highlighting high-value Impact capabilities and driving adoption of additional measurement types
Continuous Improvement & Feedback:
? Capture client feedback on usability, workflows, and feature requests, and surface actionable insights to Product and Engineering teams.
? Contribute to ongoing refinement of implementation and experience playbooks, incorporating lessons learned and industry best practices
? Stay current on the remote monitoring landscape and EHR trends to anticipate client needs and maintain technical authority
Requirements
Qualifications:
? Strong understanding of EHR architectures, HL7/FHIR fundamentals, and enterprise SaaS deployment
? Exceptional consultative skills with a track record of driving platform adoption and client satisfaction
? Outstanding verbal and written communication skills
? Proven adeptness at presenting technical concepts to both clinical and executive audiences
? Highly organized, detail-oriented, and flexible in a fast-paced environment
? Passionate about building long-term client partnerships
Salary Description
100,000.00

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