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ChartSpan

Inbound Clinical Care Supervisor

$58K/yr

  • PTO

ChartSpan's Inbound Supervisor is responsible for leading their team of Inbound Patient Care ... Manage an assigned team of employees in the clinical inbound group, overseeing the day-to-day ...

ChartSpan

Training & Development Specialist

$60K/yr

Help create, develop, and facilitate ChartSpan training as needed by the business. ? Assist with ... Work in the manager's place as needed for breaks or days off. ? Run training classes independently.

ChartSpan

LPN Inbound Care Coordinator I

$20.50/hr

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs ... This position offers day, bridge, or night shifts (availability varies) to ensure full 24/7 ...

ChartSpan

Personal Care Coordinator I

$18.25/hr

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs ... This position is day shift only, operating from Monday through Friday. This is a full-time, full ...

ChartSpan

LPN Escalation

$21.50/hr

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM and Remote ... Schedule: This position is 1st shift (day shift), operating Monday through Friday. This is a ...

ChartSpan

CA License: LPN Personal Care Coordinator I

$18.25/hr

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs ... This position is day shift only, operating from Monday through Friday. This is a full-time, full ...

ChartSpan

Personal Care Coordinator I

$18.25/hr

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs ... This position is day shift only, operating from Monday through Friday. This is a full-time, full ...

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How much do day chartspan jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for day chartspan in the United States is $15.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.07 per hour, depending on experience, location, and employer.

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Inbound Clinical Care Supervisor

ChartSpan

Remote

$58K/yr

Full-time

PTO

Posted 13 days ago

Job description

ChartSpan's Inbound Supervisor is responsible for leading their team of Inbound Patient Care Coordinators in the Clinical Department. Key responsibilities include ensuring high quality of phone calls, achieving predefined metrics, and enforcing company policies and procedures. The role is responsible for activities such as coaching, answering questions, offering encouragement, distributing information, ensuring that their team members are mindful of the calls in the queue, texts, wait times, and tracking overall performance.
Job Duties
  • Manage an assigned team of employees in the clinical inbound group, overseeing the day-to-day contact center operations.
  • Provide ongoing coaching related to utilization (productivity), quality, attendance, and overall performance.
  • Ensure consistent follow up and communication.
  • Perform status tracking, efficiency analysis, resource allocation, data analysis, and overall process management support.
  • Establish process controls to ensure all SLA's and KPI's are consistently met.
  • Provide significant contributions to activities related to patient satisfaction, and program management.
  • Ensure all agents are compliant with HIPAA and Medicare Fraud, Waste and Abuse rules and regulations at all times
  • Respond and communicate promptly to all inquiries received via email, text and phone.
  • Prepare monthly, quarterly and annual reports.
  • Utilize data to support assumption and outcome evaluations.
  • Monitor daily attendance, break and approved Paid Time Off (PTO) requests
  • Review and ensure payroll timesheets are accurate for each team member.
  • Attend and conduct meetings as required of the position.
  • Other duties as assigned.

Requirements
Skills and Qualifications
  • 1+ year of supervisor/management experience in a remote contact center
  • Proficient in Excel and/or Google Docs/ Sheets
  • Proven ability to analyze, problem-solve, adapt, and multitask while effectively communicating, planning and organizing
  • Strong verbal and written communication skills
  • Able to coach, motivate and encourage employees through positive communication and feedback
  • Ability to be flexible and adapt to new situations and environments
  • Able to build and strengthen all interpersonal relationships with co-workers, patients, and partners
  • Disciplined, and self-motivated
  • Driven to learn and absorb information about our industry at a rapid pace
  • Current active, COMPACT LPN license; willing to obtain multi-state licenses of ChartSpan footprint.

Salary Description
$58,750 a year

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