ZipRecruiter

Log In

1

Chartspan Jobs in Greer, SC (NOW HIRING)

All JobsChartspan JobsChartspan Jobs in Greer, SC

Chartspan information

What are the key skills and qualifications needed to thrive as a ChartSpan Care Coordinator, and why are they important?

To thrive as a ChartSpan Care Coordinator, you need a background in healthcare support, knowledge of chronic care management, and typically a high school diploma or higher. Familiarity with electronic health record (EHR) platforms, care management systems, and HIPAA compliance is important for daily tasks. Excellent communication, active listening, and empathy help build rapport with patients and support their ongoing care. These skills ensure effective care coordination, regulatory compliance, and strong patient engagement in managing chronic conditions.

What is ChartSpan?

ChartSpan is a healthcare technology company specializing in chronic care management (CCM) and preventive care coordination services. Their main role is to work with healthcare providers to improve patient outcomes by managing patient care between office visits, conducting regular check-ins, and ensuring patients follow care plans. ChartSpan uses technology and a team of care coordinators to help track patient health, schedule appointments, and assist with medication adherence. This service aims to reduce hospitalizations, improve quality scores, and increase revenue for medical practices by supporting patients outside the clinic.

What are some common challenges faced by healthcare professionals working in ChartSpan's remote care management roles?

Healthcare professionals at ChartSpan in remote care management roles often navigate challenges such as maintaining consistent patient engagement over the phone, adapting to rapidly changing healthcare technologies, and ensuring HIPAA-compliant documentation in a virtual environment. Collaboration with physicians and other care team members is essential, requiring strong communication skills and the ability to coordinate care remotely. Despite these challenges, team members benefit from supportive leadership, ongoing training, and clear protocols designed to help them succeed in a dynamic telehealth setting.

What is the difference between Chartspan vs Medical Coder?

AspectChartspanMedical Coder
Primary RoleManaging and coordinating patient health data and recordsAnalyzing and coding medical diagnoses and procedures for billing
Required CredentialsHealth information management certifications, experience with EHR systemsCertification such as CPC, CCS, or RHIT
Work EnvironmentHealthcare facilities, remote options, health information departmentsHospitals, clinics, billing companies, remote work
Industry UsageHealth information management, patient data coordinationMedical billing, coding, insurance claims processing

While Chartspan focuses on managing patient health data and coordinating records, Medical Coders specialize in translating medical information into standardized codes for billing and insurance. Both roles are essential in healthcare but serve different functions within the industry.

What cities near Greer, SC are hiring for Chartspan jobs?

Cities near Greer, SC with the most Chartspan job openings:

Chartspan jobs near you
Infographic showing various Chartspan job openings in Greer, SC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 44% Physical, and 56% Remote job distribution.

Inbound Clinical Care Supervisor

CHARTSPAN MEDICAL TECHNOLOGIES INC

Greenville, SC • On-site

$58K/yr

Full-time

PTO

Posted 14 days ago

Job description

Description:

ChartSpan’s Inbound Supervisor is responsible for leading their team of Inbound Patient Care Coordinators in the Clinical Department. Key responsibilities include ensuring high quality of phone calls, achieving predefined metrics, and enforcing company policies and procedures. The role is responsible for activities such as coaching, answering questions, offering encouragement, distributing information, ensuring that their team members are mindful of the calls in the queue, texts, wait times, and tracking overall performance.


Job Duties

  • Manage an assigned team of employees in the clinical inbound group, overseeing the day-to-day contact center operations.
  • Provide ongoing coaching related to utilization (productivity), quality, attendance, and overall performance.
  • Ensure consistent follow up and communication.
  • Perform status tracking, efficiency analysis, resource allocation, data analysis, and overall process management support.
  • Establish process controls to ensure all SLA’s and KPI’s are consistently met.
  • Provide significant contributions to activities related to patient satisfaction, and program management.
  • Ensure all agents are compliant with HIPAA and Medicare Fraud, Waste and Abuse rules and regulations at all times
  • Respond and communicate promptly to all inquiries received via email, text and phone.
  • Prepare monthly, quarterly and annual reports.
  • Utilize data to support assumption and outcome evaluations.
  • Monitor daily attendance, break and approved Paid Time Off (PTO) requests
  • Review and ensure payroll timesheets are accurate for each team member.
  • Attend and conduct meetings as required of the position.
  • Other duties as assigned.



Requirements:

Skills and Qualifications

  • 1+ year of supervisor/management experience in a remote contact center
  • Proficient in Excel and/or Google Docs/ Sheets
  • Proven ability to analyze, problem-solve, adapt, and multitask while effectively communicating, planning and organizing
  • Strong verbal and written communication skills
  • Able to coach, motivate and encourage employees through positive communication and feedback
  • Ability to be flexible and adapt to new situations and environments
  • Able to build and strengthen all interpersonal relationships with co-workers, patients, and partners
  • Disciplined, and self-motivated
  • Driven to learn and absorb information about our industry at a rapid pace
  • Current active, COMPACT LPN license; willing to obtain multi-state licenses of ChartSpan footprint.