ZipRecruiter

Log In

1

Chargeback Supervisor Jobs (NOW HIRING)

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $28.92/hr

Minimum of two (2) years of direct work experience in a large card disputes or fraud chargeback ... Supervisory Responsibility This position will not supervise employees. Licenses and Certifications ...

Wild Republic

Trade Spend Supervisor

Independence, OH · On-site

Own trade spend, deductions, chargebacks, allowances, and credits * Build reporting to quantify customer-related spend * Analyze trends and drive root-cause resolution * Lead AR functions: cash ...

Hyundai Mobis

Chief Quality Officer -CQO

West Point, GA · On-site

$80 - $100/hr

Supplier Chargeback Supervisory Responsibilities: Yes Qualifications Required Education & Experience:* * Experience: 10 years * Managerial Experience: 8+ years * Education: Bachelor's Degree (BA/BS) ...

Ebenezer

Refurbishing Supervisor

Minneapolis, MN · On-site

$27.88 - $39.36/hr

Assists Director of Marketing and Asst. Property Manager with turnover chargeback billings as work ... Prior supervisor experience Benefit Overview Ebenezer offers a generous benefits package, including ...

Ebenezer

Refurbishing Supervisor

Minneapolis, MN

$27.88 - $39.36/hr

Assists Director of Marketing and Asst. Property Manager with turnover chargeback billings as work ... Prior supervisor experience Benefit Overview Ebenezer offers a generous benefits package, including ...

previous page

Showing results 41-60

All JobsFinance and Insurance JobsAccounting JobsAccounts Receivable Specialist JobsChargeback Supervisor Jobs

Chargeback Supervisor information

See salary details

$37.5K

$74.6K

$112.5K

How much do chargeback supervisor jobs pay per year?

As of Aug 23, 2026, the average yearly pay for chargeback supervisor in the United States is $74,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a chargeback supervisor?

Chargeback Supervisors are professionals who oversee and manage the chargeback process within financial institutions or merchant services. Their key responsibilities include supervising a team that investigates, processes, and resolves disputed transactions between customers, merchants, and banks. They ensure compliance with industry regulations, monitor chargeback trends, and implement strategies to reduce fraud and financial losses. Chargeback Supervisors also provide training and support to their staff and work to improve the efficiency of dispute resolution processes.

What are the key skills and qualifications needed to thrive as a chargeback supervisor?

To thrive as a Chargeback Supervisor, you need in-depth knowledge of payment processing, chargeback regulations, and dispute resolution, typically complemented by experience in banking or finance. Familiarity with chargeback management platforms, fraud detection systems, and card network rules (such as Visa and Mastercard) is essential. Strong leadership, analytical thinking, and effective communication skills help in managing teams and resolving conflicts. These skills ensure accurate, timely dispute handling and minimize financial losses while maintaining compliance and customer satisfaction.

What are some common challenges a chargeback supervisor faces when managing a team, and how can they be addressed?

One common challenge for Chargeback Supervisors is balancing high-volume workflows while maintaining accuracy and compliance with industry regulations. Supervisors must ensure their team stays current on evolving rules from credit card networks and that cases are processed within strict deadlines. Effective solutions include implementing regular training sessions, leveraging automation tools to streamline repetitive tasks, and fostering open communication to quickly resolve complex disputes. By cultivating a collaborative environment and providing ongoing support, supervisors can help their teams stay motivated and reduce errors.

What is the difference between Chargeback Supervisor vs Chargeback Analyst?

AspectChargeback SupervisorChargeback Analyst
ResponsibilitiesOversees chargeback processes, manages team, develops strategies to reduce disputesAnalyzes chargeback data, investigates disputes, prepares reports
CredentialsTypically requires experience in payments, certifications like PCI or CTP helpfulRequires knowledge of payment processing, analytical skills, relevant certifications
Work EnvironmentSupervisory role in finance or payments department, often in corporate officesAnalytical role within finance or payments teams, often in similar settings

The Chargeback Supervisor focuses on managing the chargeback process and leading a team, while the Chargeback Analyst handles data analysis and dispute investigations. Both roles require payment industry knowledge and relevant certifications, but the supervisor has additional managerial responsibilities.

More about Chargeback Supervisor jobs

What job categories do people searching Chargeback Supervisor jobs look for?

The top searched job categories for Chargeback Supervisor jobs are:

Chargeback Supervisor jobs near you
Infographic showing various Chargeback Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $74,611 per year, or $35.9 per hour.

Supplier Management Manager

Stellantis

Auburn Hills, MI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

15th of 45 rated automakers

Job description

The Manager, Supplier Development, is responsible for leading the strategy, execution and continuous improvement of key supplier-facing processes that support Mopar service parts availability, supplier performance, cost recovery and capacity risk mitigation. This role oversees multiple lead-level positions: Supplier Development, Capacity Management and Mopar Supplier Chargeback (MSCB). These roles provide functional leadership and subject matter experts.

The manager will provide direction, prioritization, governance and cross-functional alignment across supplier development, capacity management and chargeback operations. The position requires strong leadership, strategic thinking, analytical capability and the ability to partner across Purchasing, Supplier Delivery Risk Management, Supplier Quality, Product Planning, Logistics, Engineering, Finance, external suppliers and other stakeholders to resolve current issues while proactively identifying future risks and improvement opportunities.

Key Responsibilities:
  • Lead the overall strategy, prioritization and performance management for Supplier Development, Capacity Management and MSCB processes within Mopar Supply Chain Supplier Management.
  • Provide direction and support to lead-level roles responsible for supplier development, supplier capacity management and chargeback operations, ensuring clear expectations, accountability and alignment to departmental objectives.
  • Ensure the organization maintains accurate, timely and actionable KPI reporting, ad hoc analysis and performance insights across supplier delivery, capacity risk, chargeback recovery and continuous improvement activities.
  • Drive supplier performance improvement initiatives, including supplier training and onboarding, delivery compliance monitoring, issue resolution, launch readiness and quarterly performance improvement actions.
  • Oversee supplier capacity management activities, including contractual weekly manufacturing obligation validation, MCAP data accuracy, common process group maintenance, capacity risk mitigation and business case development for additional tooling or resources.
  • Provide governance for the MSCB process, including chargeback methodology, cost recovery execution, dispute and exclusion process improvements, reporting accuracy and application enhancement needs.
  • Partner cross-functionally with Purchasing, Supplier Delivery Risk Management, Supplier Quality, Product Planning, Logistics, Engineering, Finance and external suppliers to resolve complex supply, capacity and cost recovery issues.
  • Develop and execute risk mitigation plans to reduce service inventory shortfall risk, improve supplier accountability and protect customer service levels.
  • Lead continuous improvement efforts across tools, reporting, workflow, governance and standard work to increase process efficiency, transparency and repeatability.
  • Support technology roadmap activities, including system improvements, automation opportunities, dashboard enhancements and AI-enabled use cases that improve supplier management effectiveness.
  • Manage business ownership responsibilities for key supplier management systems and applications, including user requirements, enhancement prioritization, testing coordination, data integrity, issue resolution and adoption across the team.
  • Serve as the primary business interface with ICT for application support, system enhancements, automation opportunities, access needs, defect resolution and long-term technology roadmap alignment.
  • Develop and maintain balanced coordinator workloads by clearly defining assignments, monitoring capacity, and adjusting group responsibilities to support efficient execution.
  • Establish reporting standards, data definitions and recurring performance packages to ensure consistent visibility into supplier risk, capacity constraints, MSCB recovery, application performance and operational execution.
  • Lead structured supply chain problem solving for complex supplier, capacity, systems, reporting and process issues by identifying root causes, aligning stakeholders, implementing corrective actions and monitoring sustained results.
  • Prepare executive-level summaries, business cases, recommendations and performance updates for leadership reviews.
  • Promote collaboration, knowledge sharing and talent development across the team while reinforcing that subordinate roles are functional leads rather than people supervisors.
Basic Qualifications:
  • Bachelor’s degree required.
  • Minimum 5 years of relevant experience in supply chain, supplier management, purchasing, finance, operations, automotive business processes or a related field.
  • Demonstrated ability to lead cross-functional initiatives and influence outcomes without relying solely on direct reporting authority.
  • Strong analytical, problem-solving and decision-making skills with the ability to interpret complex data and convert insights into action.
  • Strong Microsoft Office skills, especially Excel and PowerPoint; experience with dashboards, reporting tools, business intelligence platforms, system/application management, AI applications or data visualization tools preferred.
  • Excellent verbal and written communication skills, including the ability to present clearly to leadership and cross-functional stakeholders.
  • Strong project management and time management skills with the ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
  • Bachelor’s degree in supply chain management, business administration, finance, engineering, communications or a related field.
  • Experience with supplier development, supplier delivery performance, capacity management, chargeback processes, cost recovery or launch readiness.
  • Experience working with automotive suppliers and cross-functional automotive business teams.
  • Experience developing business cases, escalation plans, recovery actions, KPI packages and executive-ready presentations.
  • Experience interfacing with ICT or technology teams to define business requirements, support user acceptance testing, troubleshoot system issues and deliver application enhancements.
  • Demonstrated ability to improve processes, standardize workflows and implement sustainable governance practices.
  • Creative and strategic thinker with strong business acumen and a continuous improvement mindset.
Key Competencies:
  • Leadership and influence across functional teams
  • Supplier relationship management
  • Strategic thinking and operational execution
  • System and application ownership mindset
  • Data-driven decision making
  • Reporting governance and data integrity
  • Continuous improvement and process governance
  • Risk identification and mitigation
  • Structured supply chain problem solving and root cause analysis
  • Executive communication and presentation
  • Accountability, collaboration and customer focus

Our Benefits — Designed with You in Mind

Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.

Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans
We help you plan for the future with:

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.

Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back
We believe in investing in your future and your passions:

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

What Stellantis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply