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Chargeback Supervisor Jobs (NOW HIRING)

Airtron LLC

Customer Operations Supervisor

Indianapolis, IN · On-site

$128K/yr

We are currently seeking a Customer Operations Supervisor for our Indianapolis location. In this ... Oversee billing, payments, and issue resolution (ACH, chargebacks, declines) * Monitor key metrics ...

Airtron

Customer Operations Supervisor

Indianapolis, IN

$128K/yr

We are currently seeking a Customer Operations Supervisor for our Indianapolis location. In this ... Oversee billing, payments, and issue resolution (ACH, chargebacks, declines) * Monitor key metrics ...

Goodai Global USA, Inc.

Accounting Manager

Irvine, CA · On-site

Monitor chargebacks, deductions, and promotional allowances * Review trade spend, co-op accruals ... supervisory or managerial role preferred * Strong knowledge of U.S. GAAP * Experience in ...

Carter Bank and Trust

Payments Manager

Martinsville, VA · On-site

$59K - $104K/yr

This role oversees all aspects of resolving customer inquiries, managing dispute and chargeback ... Prior supervisory leadership experience preferred * Prior experience with Debit and Credit Card ...

McCall Farms

Order Fulfillment Coordinator

Effingham, SC · On-site

$20 - $25/hr

... supervisors, and clerks to ensure system processes are understood and followed. 2.2 Verify, analyze ... GS1 familiarity; chargeback dispute workflow experience with big box/retail. 4.0 ADDITIONAL ...

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Chargeback Supervisor information

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$37.5K

$74.6K

$112.5K

How much do chargeback supervisor jobs pay per year?

As of Jul 12, 2026, the average yearly pay for chargeback supervisor in the United States is $74,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $87,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chargeback Supervisor, and why are they important?

To thrive as a Chargeback Supervisor, you need in-depth knowledge of payment processing, chargeback regulations, and dispute resolution, typically complemented by experience in banking or finance. Familiarity with chargeback management platforms, fraud detection systems, and card network rules (such as Visa and Mastercard) is essential. Strong leadership, analytical thinking, and effective communication skills help in managing teams and resolving conflicts. These skills ensure accurate, timely dispute handling and minimize financial losses while maintaining compliance and customer satisfaction.

What are some common challenges a Chargeback Supervisor faces when managing a team, and how can they be addressed?

One common challenge for Chargeback Supervisors is balancing high-volume workflows while maintaining accuracy and compliance with industry regulations. Supervisors must ensure their team stays current on evolving rules from credit card networks and that cases are processed within strict deadlines. Effective solutions include implementing regular training sessions, leveraging automation tools to streamline repetitive tasks, and fostering open communication to quickly resolve complex disputes. By cultivating a collaborative environment and providing ongoing support, supervisors can help their teams stay motivated and reduce errors.

What are Chargeback Supervisors?

Chargeback Supervisors are professionals who oversee and manage the chargeback process within financial institutions or merchant services. Their key responsibilities include supervising a team that investigates, processes, and resolves disputed transactions between customers, merchants, and banks. They ensure compliance with industry regulations, monitor chargeback trends, and implement strategies to reduce fraud and financial losses. Chargeback Supervisors also provide training and support to their staff and work to improve the efficiency of dispute resolution processes.

What is the difference between Chargeback Supervisor vs Chargeback Analyst?

AspectChargeback SupervisorChargeback Analyst
ResponsibilitiesOversees chargeback processes, manages team, develops strategies to reduce disputesAnalyzes chargeback data, investigates disputes, prepares reports
CredentialsTypically requires experience in payments, certifications like PCI or CTP helpfulRequires knowledge of payment processing, analytical skills, relevant certifications
Work EnvironmentSupervisory role in finance or payments department, often in corporate officesAnalytical role within finance or payments teams, often in similar settings

The Chargeback Supervisor focuses on managing the chargeback process and leading a team, while the Chargeback Analyst handles data analysis and dispute investigations. Both roles require payment industry knowledge and relevant certifications, but the supervisor has additional managerial responsibilities.

More about Chargeback Supervisor jobs
What job categories do people searching Chargeback Supervisor jobs look for? The top searched job categories for Chargeback Supervisor jobs are:
Chargeback Supervisor jobs near you
Infographic showing various Chargeback Supervisor job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $74,611 per year, or $35.9 per hour.

Financial Controller (Korean Bilingual)

SBT Global, Inc.

Irvine, CA • On-site

$130K/yr

Full-time

Posted 22 days ago

Job description

Company Description
On Site
Salary: $130,000 DOE
Bilingual Korean required
We are seeking a detail-oriented and process-driven Controller to lead month-end closing, financial reporting, and internal controls for a fast-growing multi-brand distribution business.
This role will oversee the integrity of financial statements, ensure timely and accurate reporting, and partner cross-functionally to support operational and strategic decision-making. The ideal candidate has strong GAAP knowledge, distribution/CPG experience, and hands-on experience managing complex retail accounting environments.
Job Description
1. Month-End Close & Financial Reporting
  • Lead and manage full month-end and year-end closing process
  • Prepare and review journal entries, accruals, and account reconciliations
  • Ensure timely preparation of financial statements (P&L, Balance Sheet, Cash Flow)
  • Maintain close calendar and improve closing efficiency
  • Review revenue recognition and COGS accuracy

2. Retail & Distribution Accounting
  • Oversee accounting for major retail accounts (Costco, Ulta, Target, etc.)
  • Monitor chargebacks, deductions, and promotional allowances
  • Review trade spend, co-op accruals, and TPD accounting
  • Ensure accurate inventory valuation and reconciliation
  • Analyze gross margin by channel and brand

3. Reporting & Compliance
  • Prepare internal management reports and variance analysis
  • Support external audits and tax filings
  • Ensure GAAP compliance and strengthen internal controls
  • Maintain documentation for revenue, inventory, and expense policies

4. Cash Flow & Working Capital Management
  • Monitor AR aging and deduction exposure
  • Partner with operations on inventory planning and reserves
  • Support forecasting and budget planning process
  • Analyze working capital trends

5. Team & Process Improvement
  • Supervise accounting staff (if applicable)
  • Improve ERP workflows and reporting automation
  • Implement best practices in financial controls
  • Support system upgrades and process optimization

Qualifications
  • Korean Bilingual
  • Bachelor's degree in Accounting or Finance (CPA preferred)
  • 5+ years of accounting experience
  • 2+ years in supervisory or managerial role preferred
  • Strong knowledge of U.S. GAAP
  • Experience in distribution, CPG, or retail accounting preferred
  • Strong Excel skills (advanced functions required)
  • ERP system experience required
  • Strong analytical and problem-solving skills

Preferred Experience
  • Experience handling retailer deductions and chargebacks
  • Experience with inventory-heavy business models
  • Experience with multi-entity or international operations
  • Audit experience (public accounting background a plus)

Additional Information
All your information will be kept confidential according to EEO guidelines.

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