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Channel Program Manager Jobs in Washington, DC (NOW HIRING)

DecisionPoint | Cortek

Program Manager

Alexandria, VA · On-site

The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced ... High-volume, multi-channel support operations * Formal Tier 1 and Tier 2 escalation processes

GDIT

DEF CTO Cyber Capability Lead

Falls Church, VA · Hybrid

$215K - $276K/yr

... pursuits and programs. Lead endtoend solutioning for Defense : translate complex mission ... Strong communication, analytical, time management and organizational discipline to drive highly ...

Nametag

Channel Account Manager

Washington, DC · On-site

We are hiring a Channel Account Manager (CAM) who is responsible for building and scaling an ... Continuous Improvement and Institutional Knowledge: enhances and scales the partner program by ...

Cellebrite

Channel Account Manager - FSI

Tysons, VA · On-site +1

... programs * Enable partners to position Cellebrite solutions within Federal, DoD, and civilian ... Channel Management, Alliances, or Partner sales * Proven success developing and managing Federal ...

Cellebrite

Channel Account Manager - FSI

Tysons, VA · On-site +1

... programs * Enable partners to position Cellebrite solutions within Federal, DoD, and civilian ... Channel Management, Alliances, or Partner sales * Proven success developing and managing Federal ...

CYBERMAXX, LLC

Channel Sales Advisor

Linthicum Heights, MD · On-site

$148K/yr

Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics ... Leverage Partner Development resources to align comprehensive training and enablement programs to ...

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Showing results 21-40

All JobsChannel Program JobsChannel Program Manager JobsChannel Program Manager Jobs in Washington, DC

Channel Program Manager information

See Washington, DC salary details

$124K

$137.8K

$180.6K

How much do channel program manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for channel program manager in Washington, DC is $137,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,700.00 and $148,900.00 per year, depending on experience, location, and employer.

What does a channel program manager do?

A Channel Program Manager is responsible for developing, managing, and optimizing partner programs to drive business growth through indirect sales channels. They work closely with partners, sales teams, and marketing to create strategies, incentive programs, and enablement initiatives that strengthen partner relationships. Their role involves tracking performance metrics, ensuring compliance with program guidelines, and identifying new opportunities to enhance partner engagement and revenue.

What are the typical daily responsibilities of a channel program manager?

As a Channel Program Manager, your daily responsibilities often include developing and managing partner programs, monitoring partner performance metrics, and aligning channel initiatives with overall company goals. You will regularly interact with channel partners to provide training, resolve issues, and offer strategic guidance, while also coordinating with sales, marketing, and product teams internally. Tracking program effectiveness, overseeing incentive structures, and ensuring compliance with partner agreements are also common aspects of the role. This position offers a dynamic work environment where relationship-building and collaboration are key to driving business growth.

What are the key skills and qualifications needed to thrive as a channel program manager?

To thrive as a Channel Program Manager, you'll need expertise in channel strategy, partner relationship management, and data-driven program analysis, often supported by a bachelor's degree in business or a related field. Familiarity with partner relationship management (PRM) platforms, Salesforce, and channel marketing automation tools is typically required. Exceptional communication, strategic thinking, and negotiation skills set top performers apart in this role. These abilities are crucial for developing strong partner networks, driving revenue growth, and ensuring program success across multiple stakeholders.

What are popular job titles related to Channel Program Manager jobs in Washington, DC? For Channel Program Manager jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Channel Program Manager jobs in Washington, DC look for? The top searched job categories for Channel Program Manager jobs in Washington, DC are:
Channel Program Manager jobs near you
Infographic showing various Channel Program Manager job openings in Washington, DC as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $137,802 per year, or $66.3 per hour.

Program Manager

DecisionPoint | Cortek

Alexandria, VA

Full-time

Re-posted 11 days ago

Job description

DecisionPoint seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). 

The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. 

This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

*Please Note: This requisition is contingent upon contract award.*


  • Oversee the entire program for the contract and all associated teams.
  • Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to.
  • Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR.
  • Provide administrative direction to subordinate leads and task managers.
  • Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance.
  • Oversee all contract task areas including Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management, Accounts Management, and Executive Support.
  • Lead performance oversight of high-volume contact center and service desk operations.
  • Manage risk, contingency planning, surge staffing, and COOP readiness.
  • Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements.
  • Oversee AI-enabled service enhancements and continuous service improvement initiatives.
  • Lead executive-level operational reviews and performance briefings.

Clearance Requirement 

Ability to obtain and maintain Tier 1 Investigation (Low Risk). 

Education (Required) 

Bachelor’s degree in Computer Science, Engineering, Mathematics, Business, Management, or equivalent. 

Experience (Required) 

  • Fifteen (15) years of management experience or equivalent combination of education and experience. 
    *Experience/Education Substitution Guidelines: 1 year of study/experience equates to 1 year of relevant IT experience/education. 
  • Experience overseeing enterprise IT service desk or contact center operations supporting large federal or similarly regulated environments with: 
  • 10,000 or more users 
  • High-volume, multi-channel support operations 
  • Formal Tier 1 and Tier 2 escalation processes 
  • Strict Service Level Agreement (SLA) performance requirements 
  • Demonstrated experience ensuring contract deliverables and SLAs are met in a federal IT environment. 

Technical Knowledge (Required) 

  • ITIL-based IT Service Management. 
  • Enterprise ticketing platforms (ServiceNow). 
  • CRM/contact center systems (Salesforce). 
  • Workforce forecasting and ACD pattern monitoring. 
  • NIST and federal IT security frameworks. 

Technical Knowledge (Preferred) 

  • AI-enabled service management platforms. 
  • FedRAMP cloud environments. 
  • Knowledge-Centered Service (KCS). 

Certifications 

Required: ITIL Certification 
Preferred: One or more Help Desk Institute (HDI) certifications; HDI Support Center Director preferred. 

Skills 

  • Executive communication

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