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Certified Insurance Counselor Jobs in Raleigh, NC

Duke Health

Financial Care Counselor - Lenox Baker

Durham, NC · On-site

$18.25 - $24/hr

Ensure all insurance requirements are met prior to patients' arrival and inform patients of their ... Obtain all Prior Authorization Certification and/or authorizations as appropriate. * Facilitate ...

Duke University

FINANCIAL CARE COUNSELOR

Durham, NC

$18.25 - $24/hr

Ensure all insurance requirements are met prior to patients' arrival and inform patients of their ... Obtain all prior authorization certifications and/or authorizations as appropriate. Facilitate ...

Duke Health

FINANCIAL CARE COUNSELOR

Durham, NC · On-site

$18.25 - $24/hr

Ensure all insurance requirements are met prior to patients' arrival and inform patients of their ... Obtain all Prior Authorization Certification and/or authorizations as appropriate. Facilitate ...

Duke University

FINANCIAL CARE COUNSELOR

Durham, NC · On-site

$18.25 - $24/hr

Ensure all insurance requirements are met prior to patients' arrival and inform patients of their ... Obtain all prior authorization certifications and/or authorizations as appropriate. Facilitate ...

Duke Health

Financial Care Counselor - DUH ED

Durham, NC · On-site

$18.25 - $24/hr

Ensure all insurance requirements are met prior to patients' arrival and inform patients of their ... Obtain all Prior Authorization Certification and/or authorizations as appropriate. * Facilitate ...

Duke Health

Financial Care Counselor - DUH ED

Durham, NC · On-site

$18.25 - $24/hr

Ensure all insurance requirements are met prior to patients' arrival and inform patients of their ... Obtain all Prior Authorization Certification and/or authorizations as appropriate. * Facilitate ...

Duke University

FINANCIAL CARE COUNSELOR

Durham, NC

$18.25 - $24/hr

Ensure all insurance requirements are met prior to patients' arrival and inform patients of their ... Obtain all prior authorization certifications and/or authorizations as appropriate. Facilitate ...

Duke University

FINANCIAL CARE COUNSELOR

Durham, NC · On-site

$18.25 - $24/hr

Ensure all insurance requirements are met prior to patients' arrival and inform patients of their ... Obtain all prior authorization certifications and/or authorizations as appropriate. Facilitate ...

Duke University

FINANCIAL CARE COUNSELOR

Durham, NC

$18.25 - $24/hr

Ensure all insurance requirements are met prior to patients' arrival and inform patients of their ... Obtain all prior authorization certifications and/or authorizations as appropriate. Facilitate ...

Duke Health

FINANCIAL CARE COUNSELOR

Durham, NC · On-site

$18.25 - $24/hr

Ensure all insurance requirements are met prior to patients' arrival and inform patients of their ... Obtain all prior authorization certifications and/or authorizations as appropriate. Facilitate ...

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All JobsCertified Insurance Counselor JobsCertified Insurance Counselor Jobs in Raleigh, NC

Certified Insurance Counselor information

See Raleigh, NC salary details

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How much do certified insurance counselor jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for certified insurance counselor in Raleigh, NC is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Certified Insurance Counselor, and why are they important?

To thrive as a Certified Insurance Counselor, you need in-depth knowledge of insurance products, risk management principles, and compliance regulations, typically backed by the CIC designation and relevant insurance licenses. Familiarity with agency management systems, quoting software, and CRM tools is commonly required. Strong interpersonal skills, analytical thinking, and attention to detail help build client trust and ensure accurate policy recommendations. These skills and qualifications are crucial for providing expert advice, maintaining regulatory compliance, and fostering long-term client relationships in a competitive industry.

What is a Certified Insurance Counselor?

A Certified Insurance Counselor (CIC) is a professional designation for insurance agents and brokers who have completed specialized training and passed rigorous examinations in various areas of insurance and risk management. The CIC program is administered by The National Alliance for Insurance Education & Research and covers topics such as commercial casualty, commercial property, personal lines, life and health, and agency management. Earning the CIC designation demonstrates advanced knowledge, professionalism, and a commitment to continuing education in the insurance industry.

What is the difference between Certified Insurance Counselor vs Insurance Agent?

AspectCertified Insurance CounselorInsurance Agent
CredentialsRequires certification through coursework and exams from the CIC programRequires licensing, varies by state, no specific certification needed
Work EnvironmentTypically works for insurance agencies or brokerages, providing expert adviceWorks independently or for agencies, selling insurance policies
Industry UsageRecognized as a professional credential for insurance advisorsLicensed to sell insurance products, often with less emphasis on advanced credentials

The Certified Insurance Counselor (CIC) is a professional designation indicating advanced knowledge and expertise in insurance, often leading to advisory roles. Insurance Agents are licensed professionals who sell insurance policies. While agents focus on sales, CICs emphasize consulting and risk management. Both roles are vital in the insurance industry, but the CIC credential highlights specialized knowledge beyond basic licensing.

How do I become a certified insurance counselor?

To become a Certified Insurance Counselor (CIC), you must complete a series of five courses approved by the National Alliance for Insurance Education & Research, which typically involves attending classes and passing exams for each course. Candidates usually need to have a valid insurance license and relevant industry experience before enrolling in the program.

How does a Certified Insurance Counselor typically collaborate with clients and other professionals within an agency?

Certified Insurance Counselors often serve as a bridge between clients and the insurance agency, working closely with clients to assess their insurance needs and recommend suitable coverage options. They collaborate regularly with underwriters, claims adjusters, and sales agents to ensure policies are tailored and serviced effectively. This role frequently involves client meetings, policy reviews, and internal strategy sessions to address complex risk scenarios, requiring strong communication and teamwork skills. Building long-term relationships with both clients and colleagues is key to success and professional growth in this field.
What are popular job titles related to Certified Insurance Counselor jobs in Raleigh, NC? For Certified Insurance Counselor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Certified Insurance Counselor jobs in Raleigh, NC look for? The top searched job categories for Certified Insurance Counselor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Certified Insurance Counselor jobs? Cities near Raleigh, NC with the most Certified Insurance Counselor job openings:
Certified Insurance Counselor jobs near you
Infographic showing various Certified Insurance Counselor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,153 per year, or $20.7 per hour.

Financial Care Counselor - Eye Center Hudson III

Duke University

Durham, NC • On-site

$18.25 - $24/hr

Full-time

Re-posted 28 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

485th of 618 rated colleges and universities

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
Duke Eye Center Hudson III
Financial Care Counselor
Work hours: Monday - Friday 8:00am-4:30pm
*** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments) ***
* Only new hires who have not worked for Duke University in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.
Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Financial Care Counselor who will embrace our mission of Advancing Health Together.
Accurately complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions.
Ensure all insurance requirements are met prior to patients' arrival and inform patients of their financial liability prior to arrival for services. Arrange payment options with the patients and screens patients for government funding sources.
Work Performed
  • Analyze insurance coverage and benefits for service to ensure timely.
  • Obtain authorizations based payment on insurance plan contracts and guidelines.
  • Document billing system.
  • Explain bills provides assistance to visitors and patients.
  • Explain policies and departmental coverage as requested.
  • Calculate and according to PRMO credit and collection policies.
  • Implement appropriate collect cash payments appropriately for all patients.
  • Reconcile daily necessity of third party sponsorship and process patients in accordance reimbursement.
  • Obtain all Prior Authorization Certification and/or authorizations as appropriate.
  • Facilitate payment sources for uninsured patients.
  • Determine if patient's condition is the result of an accident and perform complete research to determine the appropriate source of liability/payment.
  • Admit, register and pre-register patients with accurate patient demographic and financial data.
  • Resolve insurance claim rejections/denials and remedy expediently.
  • Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy.
  • Perform those duties necessary to ensure all accounts are processed accurately and efficiently.
  • Compile departmental statistics for budgetary and reporting purposes.
  • Collection actions and assist financially responsible persons in arranging payment.
  • Make referral for financial counseling.
  • Determine with policy and procedure.
  • Examine insurance policies and other third party sponsorship materials for sources of payment.
  • Inform attending physician of patient financial hardship.
  • Complete the managed care waiver form for patients considered out of network and receiving services at a reduced benefit level.
  • Update the billing system to reflect the insurance status of the patient.
  • Refer patients to the Manufacturer Drug program as needed for medications.
  • Greet and procedures, and resolves problems.
  • Gathers necessary documentation to support proper handling of inquiries and complaints.
  • Assist with according to policy and procedure.
  • Enter and update referrals as required.
  • Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage

Knowledge, Skills and Abilities
  • Excellent communication skills, oral and written.
  • Ability to analyze relationships with patients, physicians, co-workers and supervisors. data, perform multiple tasks and work independently.
  • Must be able to develop and maintain professional, service-oriented working,
  • Must be able to understand and comply with policies and procedures.

Level Characteristics
  • Position responsible for high production generated accurately in accordance with established business processes or regulation.
  • Requires working knowledge of compliance principles. Job allows the opportunity to work independently.

MINIMUM QUALIFICATIONS
Education
Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
Experience
Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.
Degrees, Licensures, Certifications
None required
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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