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Cerner Customer Service Jobs (NOW HIRING)

Addon Technologies Inc

Cerner Analyst

Detroit, MI

Company Description Addon Technologies is a professional IT services company. We have been ... This professional will determine customer needs, business functions and act as a liaison between ...

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Cerner Customer Service information

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How much do cerner customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for cerner customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Cerner Customer Service representative?

A Cerner Customer Service representative is a professional who assists healthcare clients using Cerner’s electronic health record (EHR) software and related solutions. Their responsibilities include answering questions, troubleshooting issues, providing technical support, and ensuring that users can effectively use Cerner products. They serve as the main point of contact for clients needing assistance, helping to resolve problems quickly and maintain smooth operations within healthcare organizations.

What are the key skills and qualifications needed to thrive as a Cerner Customer Service representative, and why are they important?

To thrive as a Cerner Customer Service representative, you need a solid understanding of healthcare workflows, strong problem-solving abilities, and ideally a background in health information technology or related fields. Familiarity with Cerner’s electronic health record (EHR) systems and ticketing platforms, along with any relevant certifications in healthcare IT, is highly beneficial. Excellent communication, patience, and the ability to manage stressful situations set exceptional representatives apart. These skills ensure efficient issue resolution, client satisfaction, and smooth support for healthcare professionals using Cerner solutions.

What are some common challenges faced by Cerner Customer Service representatives, and how are they addressed on the job?

Cerner Customer Service representatives often encounter challenges such as managing complex technical issues, addressing time-sensitive concerns from healthcare clients, and communicating effectively with users of varying technical backgrounds. To address these, representatives receive thorough training on Cerner products and benefit from strong internal support, including escalation pathways and knowledge bases. Collaboration with technical teams and ongoing professional development are also key, ensuring representatives can resolve client issues efficiently while maintaining high service standards.

What is the difference between Cerner Customer Service vs Cerner Help Desk Support?

AspectCerner Customer ServiceCerner Help Desk Support
CredentialsTypically requires customer service or healthcare IT certificationsOften requires technical certifications or IT support training
Work EnvironmentCustomer-facing, call centers, or online supportTechnical support, troubleshooting, often remote or on-site
Employer & Industry UsageHealthcare providers, hospitals, health IT companiesHealthcare IT departments, hospital IT teams
Common Search & ComparisonCustomer service roles in healthcare ITTechnical support roles for healthcare software

While both roles support Cerner software, Cerner Customer Service focuses on assisting users with general inquiries and account issues, whereas Cerner Help Desk Support handles technical troubleshooting and software problems. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

More about Cerner Customer Service jobs

What cities are hiring for Cerner Customer Service jobs?

Cities with the most Cerner Customer Service job openings:

What job categories do people searching Cerner Customer Service jobs look for?

The top searched job categories for Cerner Customer Service jobs are:

Cerner Customer Service jobs near you
Infographic showing various Cerner Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Cerner Systems Engineer

Kansas City, MO

Vector Consulting Group
11 - 50 employees
Learn more about Vector Consulting Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

VCG is looking for a Cerner Systems Engineer. Scope will include support the training and completion of sustainment work on the CST project. The ability to mentor/train junior staff is essential in this role and the contractor should be a skilled Cerner builder with the patience to train junior staff with only basic Cerner training. Consultant will also be required to report on the progress of the new staff achievement of their learning objectives. Consultants may be asked to perform Cerner build for the CST project while CST project staff train and onboard new staff.

Senior Cerner Technical Support of the Cerner Millennium 2012.1.18 and Cerner Millennium 2005 with an emphasis on System Support that includes;

• Understand current Architecture and implications to process, workflow, and System support

• Excellent Communicator to CST Sustainment Leadership

• Troubleshooting as required for end user issues relating to the supported systems

• Work closely with CST SE's and other application analysts to resolve issues

• When required complete Evaluation, analysis, documentation of requirements, and

translation into proper system requirement specifications

• Technical Operational Support for the current functionality for:

o Olympus

o WTS Location

o Deployment Manager

o Environment Manager

o Citrix in regards to Cerner[Intermediate level]

o Printing Support – Assist and Educate printer team for the Specialized Build, Troubleshooting, and Support for both Legacy Cerner CW and Legacy Forensic Cerner systems.

o CAMM database

o WebSpere [Intermediate level]

o Linux [intermediate level]

o Disaster Recovery Toolkit

o Millennium Objects

o Downtime processes

o Code and Software management

o Security Management – Secret Server

o Scheduled Downtime Planning and Support

o System Performance Monitoring – Daily, weekly, monthly, and yearly

  • Server monitoring and Support
  • Forensic Cerner – work with Parsec(VMS support Vendor) to remediate any identified issues

o Issue Management

  • Troubleshooting and Remediation assistance

• Provide support for testing resources as required, including but not limited to:

o System Current State

o System Configuration – all domains

o Server cycling

o Troubleshooting issues with Win10 Upgrade Testing, Citrix Receiver Upgrade

Testing

o Documentation updates


Start Date: ASAP
Length: 6 months to start
Region: Northwest
Hours: Full Time
Travel: 0-5%
Type: Contractor
Vector Consulting Group, Inc. is a nationally recognized leader in Healthcare IT Staffing and Consulting Services. VCG provides healthcare organizations the expertise needed to attain strategic initiatives in Information Technology, while establishing long-term relationships through accountability, respect and integrity.
VCG offers extremely competitive rates for both and employees and contractors including the following full fortune 500 benefits for our employees: 401k retirement with company match, Medical, Dental, Vision, Short/Long Term Disability and Life Insurance. VCG also offers a bonus and referral program for those who are interested.

The minimally qualified candidate will have a complete understanding of Cerner Millennium previous experience supporting Cerner Millennium, (Cerner 2005/2012 code)

Required Skills:

• Ability to understand the importance of following defined processes

• Excellent oral and written skills

• Excellent customer service skills

Application Specific Skills:

• Six years of Cerner System Support

• Expert understanding of Cerner System Support Tools