ZipRecruiter

Log In

1

Cerner Customer Service Jobs (NOW HIRING)

Robert Half

Customer Service Rep

Ventura, CA · On-site

$21.85 - $23/hr

We are looking for a Customer Service Representative to support medical customer service operations ... Cerner, CRM tools, and EHR systems. • Ability to handle inbound calls, customer follow-up, and ...

Addon Technologies Inc

Cerner Analyst

Detroit, MI · On-site

Company Description Addon Technologies is a professional IT services company. We have been ... This professional will determine customer needs, business functions and act as a liaison between ...

UHS

Cerner ANALYST

Atlanta, GA · On-site

Triaging Cerner tickets. Determine if education item or if issue goes to local IT team, account ... Can only send tickets to Corp Customer Service * Manages and tracks tickets once they are sent to ...

Anchor Hospital

Cerner ANALYST

Atlanta, GA · On-site

Triaging Cerner tickets. Determine if education item or if issue goes to local IT team, account ... Can only send tickets to Corp Customer Service * Manages and tracks tickets once they are sent to ...

UHS

Cerner ANALYST

Atlanta, GA · On-site

Triaging Cerner tickets. Determine if education item or if issue goes to local IT team, account ... Can only send tickets to Corp Customer Service * Manages and tracks tickets once they are sent to ...

next page

Showing results 1-20

All JobsCerner Customer Service Jobs

Cerner Customer Service information

See salary details

$9

$18

$26

How much do cerner customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for cerner customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Cerner Customer Service representatives, and how are they addressed on the job?

Cerner Customer Service representatives often encounter challenges such as managing complex technical issues, addressing time-sensitive concerns from healthcare clients, and communicating effectively with users of varying technical backgrounds. To address these, representatives receive thorough training on Cerner products and benefit from strong internal support, including escalation pathways and knowledge bases. Collaboration with technical teams and ongoing professional development are also key, ensuring representatives can resolve client issues efficiently while maintaining high service standards.

What is the difference between Cerner Customer Service vs Cerner Help Desk Support?

AspectCerner Customer ServiceCerner Help Desk Support
CredentialsTypically requires customer service or healthcare IT certificationsOften requires technical certifications or IT support training
Work EnvironmentCustomer-facing, call centers, or online supportTechnical support, troubleshooting, often remote or on-site
Employer & Industry UsageHealthcare providers, hospitals, health IT companiesHealthcare IT departments, hospital IT teams
Common Search & ComparisonCustomer service roles in healthcare ITTechnical support roles for healthcare software

While both roles support Cerner software, Cerner Customer Service focuses on assisting users with general inquiries and account issues, whereas Cerner Help Desk Support handles technical troubleshooting and software problems. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Cerner Customer Service representative, and why are they important?

To thrive as a Cerner Customer Service representative, you need a solid understanding of healthcare workflows, strong problem-solving abilities, and ideally a background in health information technology or related fields. Familiarity with Cerner’s electronic health record (EHR) systems and ticketing platforms, along with any relevant certifications in healthcare IT, is highly beneficial. Excellent communication, patience, and the ability to manage stressful situations set exceptional representatives apart. These skills ensure efficient issue resolution, client satisfaction, and smooth support for healthcare professionals using Cerner solutions.

What is a Cerner Customer Service representative?

A Cerner Customer Service representative is a professional who assists healthcare clients using Cerner’s electronic health record (EHR) software and related solutions. Their responsibilities include answering questions, troubleshooting issues, providing technical support, and ensuring that users can effectively use Cerner products. They serve as the main point of contact for clients needing assistance, helping to resolve problems quickly and maintain smooth operations within healthcare organizations.
More about Cerner Customer Service jobs
What cities are hiring for Cerner Customer Service jobs? Cities with the most Cerner Customer Service job openings:
What job categories do people searching Cerner Customer Service jobs look for? The top searched job categories for Cerner Customer Service jobs are:
Cerner Customer Service jobs near you
Infographic showing various Cerner Customer Service job openings in the United States as of June 2026, with employment types broken down into 8% Locum Tenens, 8% Full Time, and 84% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Rep

Customer Service Rep

Robert Half

Ventura, CA • On-site

$21.85 - $23/hr

Temporary

Posted 11 days ago

Be an early applicant

Job description

We are looking for a Customer Service Representative to support medical customer service operations in Ventura, California. This contract opportunity is ideal for someone who can manage customer inquiries, coordinate follow-up on new leads, and maintain accurate records in a fast-paced healthcare environment. The role requires strong communication skills, sound judgment when resolving issues, and a commitment to service quality and compliance. You will work closely with internal teams while building positive relationships with customers and contributing to departmental success.


Responsibilities:

• Manage incoming leads from partner departments, carry out timely follow-up, and present appropriate product or service options based on customer needs.

• Investigate customer concerns thoroughly, determine appropriate solutions, and communicate clear outcomes in a thorough manner.

• Maintain complete and accurate account documentation in designated systems while following corporate compliance and recordkeeping standards.

• Respond to community voicemail and inbound customer inquiries with urgency, professionalism, and attention to detail.

• Consistently meet or surpass established productivity and quality expectations in daily work.

• Collaborate with leadership and team members to support department objectives through task completion, training participation, and operational support.

• Build strong working relationships with customers and colleagues to encourage effective communication and dependable service.

• Stay current on departmental policies, procedures, and job-related knowledge required to perform responsibilities effectively.

• Follow workplace safety, cleanliness, and quality practices while remaining adaptable to changing scheduling or business demands.

• Perform additional assignments as requested by department management to support ongoing business nee

• 3+ years of experience in medical customer service, account support, or a related call center environment.
• Hands-on experience working with healthcare platforms such as Allscripts, Cerner, CRM tools, and EHR systems.
• Ability to handle inbound calls, customer follow-up, and issue resolution with professionalism and efficiency.
• Familiarity with authorizations, benefits, billing support, and other healthcare-related administrative functions.
• Strong computer skills with the ability to navigate multiple systems and update records accurately.
• Clear verbal and written communication skills with a strong focus on customer care.
• Ability to follow established policies, compliance expectations, and quality standards in a regulated environment.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs