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Cerner Customer Service Jobs (NOW HIRING)

Microsoft

Chief Nursing Services Leader

Redmond, WA · On-site

$148K - $222K/yr

Overview Chief Nursing Services Leader to join our team who will bring deep clinical expertise in ... Cerner) Customer Experience IC5 - The typical base pay range for this role across the U.S. is USD ...

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Cerner Customer Service information

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How much do cerner customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for cerner customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Cerner Customer Service representatives, and how are they addressed on the job?

Cerner Customer Service representatives often encounter challenges such as managing complex technical issues, addressing time-sensitive concerns from healthcare clients, and communicating effectively with users of varying technical backgrounds. To address these, representatives receive thorough training on Cerner products and benefit from strong internal support, including escalation pathways and knowledge bases. Collaboration with technical teams and ongoing professional development are also key, ensuring representatives can resolve client issues efficiently while maintaining high service standards.

What is the difference between Cerner Customer Service vs Cerner Help Desk Support?

AspectCerner Customer ServiceCerner Help Desk Support
CredentialsTypically requires customer service or healthcare IT certificationsOften requires technical certifications or IT support training
Work EnvironmentCustomer-facing, call centers, or online supportTechnical support, troubleshooting, often remote or on-site
Employer & Industry UsageHealthcare providers, hospitals, health IT companiesHealthcare IT departments, hospital IT teams
Common Search & ComparisonCustomer service roles in healthcare ITTechnical support roles for healthcare software

While both roles support Cerner software, Cerner Customer Service focuses on assisting users with general inquiries and account issues, whereas Cerner Help Desk Support handles technical troubleshooting and software problems. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Cerner Customer Service representative, and why are they important?

To thrive as a Cerner Customer Service representative, you need a solid understanding of healthcare workflows, strong problem-solving abilities, and ideally a background in health information technology or related fields. Familiarity with Cerner’s electronic health record (EHR) systems and ticketing platforms, along with any relevant certifications in healthcare IT, is highly beneficial. Excellent communication, patience, and the ability to manage stressful situations set exceptional representatives apart. These skills ensure efficient issue resolution, client satisfaction, and smooth support for healthcare professionals using Cerner solutions.

What is a Cerner Customer Service representative?

A Cerner Customer Service representative is a professional who assists healthcare clients using Cerner’s electronic health record (EHR) software and related solutions. Their responsibilities include answering questions, troubleshooting issues, providing technical support, and ensuring that users can effectively use Cerner products. They serve as the main point of contact for clients needing assistance, helping to resolve problems quickly and maintain smooth operations within healthcare organizations.
More about Cerner Customer Service jobs
What cities are hiring for Cerner Customer Service jobs? Cities with the most Cerner Customer Service job openings:
What job categories do people searching Cerner Customer Service jobs look for? The top searched job categories for Cerner Customer Service jobs are:
Cerner Customer Service jobs near you
Infographic showing various Cerner Customer Service job openings in the United States as of June 2026, with employment types broken down into 8% Locum Tenens, 8% Full Time, and 84% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Cerner Application Analyst

Cerner Application Analyst

College Medical Center

Long Beach, CA

$35.52 - $44.40/hr

Full-time

Posted 9 days ago

Job description

College Medical Center Long Beach is proud to be part of College Hospitals and is expanding rapidly. We are dedicated to the highest quality of customer services delivered with a with a sense of warmth friendliness and organizational pride. Become part of a team that provides a respectful environment, flexibility, a tight knit group and autonomy to utilize your knowledge and experience.

Job Summary

College Medical Center Long Beach is searching for an Application Analyst that serves as a consultant for clinical and financial end-users requiring information technology solutions.

The Application Analyst plans, designs, develops and modifies clinical, financial and business applications, ensures the integrity and security of data, and provides technical support to clinicians and other healthcare personnel. The Application Analyst also trains, educates, and instructs clinical and financial users on features, operation, and usage of software systems. Other responsibilities include: monitoring system performance and reporting anomalies, errors, inaccuracies or inefficiencies and making recommendations as needed. This position will travel to other facilities to provide additional support.

QUALIFICATIONS

  • Bachelor's degree in Healthcare, Business, Information Technology or related field preferred

  • Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

  • Experience with healthcare information systems and their use in patient care required

  • Strong knowledge base in clinical practice in an acute care and/or behavioral health setting

  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques

  • At least 1 – 2 years of Cerner Millennium experience preferred

  • Willing to obtain the CAHIMS Certification


Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CHLB/Glendora Hospital roles, including but not limited to shift differential and other special pay practices, etc. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CHLB/Glendora Hospital in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.