Cerner Customer Service Jobs (NOW HIRING)

DHR Health - US:TX:Edinburg - Days
Summary:
POSITION SUMMARY:
Represents clinical areas in the planning, development, implementation, training, and maintenance processes for the assigned areas (Leads the application of appropriate information technology by defining required functionality and objectives.
¨ Modifies programming systems including testing and implementing to support organization's applications systems.
¨ Consults with users to identify current operating procedures
¨ Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
¨ Expected to write documentation to describe program changes, development, logic, coding, and corrections.
¨ Writes manuals for users to describe usage and operating procedures.
¨ Functions as resource for Clinical Specialist I
¨ Familiar with relational databases and client-server concepts.
¨ Relies on experience and judgment to accomplish goals.
¨ A certain degree of creativity and latitude is required.
¨ Once available, successfully completes Cerner Fundamentals course.
¨ Engages with end-users on system requirements
¨ Documentation of Standard Operating Procedures (SOP)
¨ Assists with system selection, implementation, build, maintenance, education and support with Engineer support
¨ Will participate in after hours on-call schedule
POSITION EDUCATION/ QUALIFICATIONS:
• ADN required for Clinical Nurse, Bachelors preferred.
• Healthcare background or experience
• Computer skills required with knowledge of Microsoft Office suite.
• Good written and verbal communication skills required.
• Some evening or weekend work will be required
• Bilingual - English/Spanish.
JOB KNOWLEDGE/EXPERIENCE:
• Minimum of 2-5 years hospital information systems implementation, analysis, and support experience
-Cerner Core experience preferred
• Technical or Clinical background
• Strong hospital operations knowledge, including HIPAA
• Able to translate technical terms to non-technical users
• Analytical skills, basis computer, math and communication skills
• Proficient in MS Word, Excel, and PowerPoint
• Knowledge of all state and Federal regulations
• Knowledge of State, Federal, and JCAHO regulations.
• Will possess or obtain system or related certifications
Responsibilities:
POSITION RESPONSIBILITES:
• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
• Analyze a change of events and apply technical knowledge by following established procedures and/or detailed specifications.
• Analyze and help define business requirements including new design and change requests.
• Participate in testing and validation of code upgrades and issue resolution.
• Handle production problems and provide support to clinicians, business owners, and IS teams
• Understand the concepts of change control principals and working in a environment in which changes or modifications could affect multiple sites.
• Be available to be part of the 24/7 on-call team on a rotating basis.
• Other duties as assigned.
Other information:
LINES OF REPSONSIBILITES:
(Chain-of-command)
1. (Director of Clinical Informatics) → 2. (Chief Nursing Informatics Officer)
CUSTOMER SERVICE:
Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.
AGE SPECIFIC:
Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.
AMERICANS WITH DISABILITIES ACT: (ADA):
A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.
The following table provides physical requirements that will be associated with, but not limited to, this position:
• Light/moderate lifting up to 20 lbs, from the floor to shoulder height.
• Yes
• Kneeling
• Yes
• Must be able to assist other employees with lifting more than 20 lbs.
• Yes
• Walking
• Yes
• Light/moderate carrying up to 20 lbs.
• Yes
• Standing/Squatting
• Yes
• Straight pulling
• Yes
• Sitting
• Yes
• Pulling hand over hand
• Yes
• Pushing
• Yes
• Repeated bending
• Yes
• Stooping/Bending
• Yes
• Reaching above shoulder
• Yes
• Climbing Stairs
• Yes
• Simple grasping
• Yes
• Climbing Ladders
• No
• Dual simultaneous grasping
• Yes
• Depth Perceptions needed
• Yes
• Ability to see
• Yes
• Identify Colors
• Yes
• Operating office equipment
• Yes
• Twisting
• Yes
• Operating mechanical equipment
• Yes
• Crawling
• No
• Ability to read and write
• Yes
• Ability to Count
• Yes
• Ability to hear verbal communication without aid
• Yes
• Operating Personal Vehicle
• Yes
• Ability to comprehend written/verbal communication
• Yes
• Other: Ability to deal with stress
• Yes
• OSHA Category
• III
•
• B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
D. Aptitudes: HIGH 1 2 3 4 5 6 LOW
Intelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3
Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3
Numerical: Ability to perform arithmetic operations quickly and accurately. 2
Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to "visualize" objects or two or three dimensions, or to think visually of geometric forms. 2
Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3
Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2
Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3
Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3
Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3
Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3
Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3
I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.
Employee Signature: ________________________________ Date: ____________________
Transfer/Hire Date Effective: ________________________.