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Ccaas Coordinator Jobs (NOW HIRING)

University of Utah

Field Service Coordinators

Campus, IL · On-site

$12.02 - $22/hr

Responsibilities Field Service Coordinator II Reviews, analyzes, implements, and modifies the setup ... Service (CCaaS) Advises and assists campus and hospital departments with telephone services ...

United Airlines

Principal Solution Architect

Atlanta, GA · On-site +1

The role combines deep CCaaS architecture expertise, AI-driven customer experience solutions, and ... Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) * Retirement ...

DaVita

... CCaaS General Purpose of the Job An Analyst II of Customer Experience Process has an advanced ... The Analyst II leads, coordinates, and participates in projects, and reports to the Supervisor of ...

Genesys

Lead complex 6 to 24 month sales cycles, coordinating internal specialists, partners, and customer ... CCaaS, WEM, customer journey analytics, conversational AI, AI copilots, or CRM * Proven track ...

Genesys

Lead complex 6 to 24 month sales cycles, coordinating internal specialists, partners, and customer ... CCaaS, WEM, customer journey analytics, conversational AI, AI copilots, or CRM * Proven track ...

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How much do ccaas coordinator jobs pay per year?

As of Sep 11, 2026, the average yearly pay for ccaas coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

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Field Service Coordinators

Campus, IL • On-site

University of Utah
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Utahexternal

$12.02 - $22/hr

Full-time

Retirement

Re-posted 5 days ago

Key responsibilities

  • Review, analyze, implement, and modify the setup and configurations of Unified Communications systems including Avaya, call recording, Centrex, Microsoft Teams, voicemail, and Contact Center as a Service (CCaaS).

  • Advise and assist campus and hospital departments with telephone services, electronic messaging, teleconferencing, calendaring, and cloud storage resources to meet their business requirements.

  • Process incoming change requests, generate work orders, coordinate scheduled work, and troubleshoot problems with telephone systems and conference resources.

University Of Utah rating

6.9

Company rating: 6.9 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

Job description

Details
Open Date 08/07/2026 Requisition Number PRN45866B Job Title Field Service Coordinators Working Title Field Service Coordinator II Career Progression Track S00 Track Level S2 - Intermediate FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary
Monday through Friday 8-5. After hours support as needed.
VP Area President Department 00428 - UIT - Network & Comm. Srvs Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $12.02 - $22.00/hour Close Date 09/30/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
Field Service Coordinator II

This position serves on a small team of UIT Unified Communications technical advisors that supports telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources for the University of Utah and University of Utah Health.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Field Service Coordinator II

Reviews, analyzes, implements, and modifies the setup and configurations of several Unified Communications systems, including Avaya, call recording, Centrex, Microsoft Teams, and voicemail and future Contact Center as a Service (CCaaS)
Advises and assists campus and hospital departments with telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources that meet their business requirements in the most economical and efficient method
Determines whether infrastructure and inventory are available to meet needs
Performs support for functional areas, including but not limited to configuration, scheduling, and project coordination for telephone equipment, video, and audio conferencing, and other conference room resources; configuration of voicemail and collaboration systems; and coordination of wiring or fiber installation, if necessary
Processes incoming change requests from campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with UIT resources and appropriate outside vendors, if necessary
Acts as customer support by troubleshooting and correcting problems with telephone systems, including programming, voicemail, video and audio conferencing, and conference room resources.
Job Code: S35182
Grade: S16
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Field Service Coordinator, II: Requires at least 1 year of related experience.

Preferences
One to two years experience in telecommunications or a related field, or equivalency; demonstrated written and oral communications skills; the ability to work with all levels of personnel; a commitment to service excellence; and have demonstrated customer service skills also required.
Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

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About University of Utah

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The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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