Cbr Jobs (NOW HIRING)

Truck Diagnostics Support Specialist - Location Flexible

Location:

Greensboro, NC, US, 27409Byhalia, MS, US, 38611Irvine, CA, US, 92614Los Angeles, CA, US, 92011Jacksonville, FL, US, 32219Santa Fe, Ciudad de México, MX, 05349Fort Worth, TX, US, 76104Middletown, PA, US, 17057Dublin, VA, US, 24084Lexington, TN, US, 38351Hayward, CA, US, 94545Allentown, PA, US, 18103Macungie, PA, US, 18062Tampa, FL, US, 33610Shippensburg, PA, US, 17257Washington, DC, US, 20007Hagerstown, MD, US, 21742Phoenix, AZ, US, 85009Grover, NC, US, 28086Chesapeake, VA, US, 23320Oklahoma City, OK, US, 73135Dallas, TX, US, 75247College Park, GA, US, 30337Sacramento, CA, US, 95826Charlotte, NC, US, 28269Salem, VA, US, 24153Fresno, CA, US, 93725North Little Rock, AR, US, 72117Houston, TX, US, 77066Cincinnati, OH, US, 45241

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Position Description

Provide diagnostic, service and programming support to dealers, Volvo Group personnel, and select fleets to facilitate resolution of product technical concerns for both North American market truck brands (Volvo/Mack). Provide instruction, authorizations, and approvals for repair procedures and major component replacements. Provide specialized support for new products/features and reporting activities to engineering for containment as required.

Key Responsibilities/Accountabilities

• Provide guidance and technical support to dealer and select fleet technicians regarding all facets of vehicle servicing with special emphasis on maintaining product integrity in the marketplace.

• Support all Volvo Group initiatives for both brands in support for the customer (core focus: vehicle uptime, fix right first time, controlling cost).

• Manage ~300 cases and ~200 inbound calls per month to closure while adhering to company and departmental policies & procedures and meeting both quality & financial targets.

• Utilize all internal systems and data warehouses required to support the repair (Case Based Reasoning [CBR], Case Management, VDA+, Configurator, Impact, Parts Compass, Vehicle Inquiry, PHV, and others).

• Manage and provide complete vehicle support required for dealers and select fleets to resolve customer issues and special requests. This will include on-call after-hours support.

• Provide authorization to repair and/or replace major components (such as engines, transmissions, differentials and similar).

• Release software for programming to repair, diagnose, change functionality, and other needs. Update Software Configurator and/or the vehicle database to reflect the change.

• Provide customized (limited) support for specific fleets as needed.

• Provide field insight/interface to Aftermarket Engineering, Product Development and Service Engineering for development of long-term solutions to product issues.

• Work with engineering during the root cause analysis for complex product concerns to identify the causal part. Contribute toward the creation of documented solutions, such as CBR articles.

• Implement containment strategies to ensure concerns are managed and warranty costs are minimized for specific product matters.

• Collaborate with other internal organizations (Reliability, Engineering, Warranty, and others) in support of resolving cases.

• Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, and similar that need to be addressed and/or resolved.

• Input activities into case management system for tracking and reporting.

• Support policy interpretation for dealers, select fleets and aftermarket personnel to ensure repairs are completed in accordance with applicable warranty programs and procedures.

Who are you?

Critical Competencies

• Analytical Thinking

• Business and Customer Focus

• Problem Solving

• Communication

• Computer and Phone skills

• Conceptual Thinking

• Flexibility

• Information Seeking

• Initiative (self-motivated)

• Learning from Experience

• Self-Control

• Team working

• Leadership & Facilitation

• Mechanical Function & Design

• Software Design & CAN Protocols

Essential Education/Training and Certificates

• Associate degree in Diesel/Automotive/Engineering Technology or equivalent field/technical experience (Heavy Duty Truck/Diesel).

• Master Tech Certification (current or recent) beneficial

Preferred Experience and Knowledge

• Ten years of experience in Heavy Duty Truck diagnostics and repair preferred.

• Five or more years of experience in heavy truck electronics and engine diagnostics preferred.

• Customer service experience

• Bilingual (French or Spanish) is helpful, but not required.

Other

• Interpersonal skills, both written and oral, are required.

Ready for the next move?

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $72,600 - $89,700 annually, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:  

• Competitive medical, dental and vision insurance.

• Generous paid time off.

• Competitive matching retirement savings plans.

• Working environment where your safety, health and wellbeing come first.

• Focus on professional and personal development through Volvo Group University.

• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.

Volvo Trucks , founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category: Sales & Services

Organization: Mack Trucks & Volvo Trucks

Travel Required: Occasional Travel

Requisition ID: 33216

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro