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Cati Interviewer Jobs (NOW HIRING)

IANS

Research Interviewer

Boston, MA · On-site

The Research Interviewer is the frontline of our data collection effort - conducting structured ... Conducting CATI Interviews (~40% of time) * Conduct 60-minute structured phone interviews with ...

IANS

Research Interviewer

Boston, MA · On-site

The Research Interviewer is the frontline of our data collection effort - conducting structured ... Conducting CATI Interviews (~40% of time) * Conduct 60-minute structured phone interviews with ...

Noor WFS

Dallas Interviewer 1

Dallas, TX

$21.67/hr

Conduct telephone interviews using CATI (Computer-Assisted Telephone Interviewing) systems * Use ... Clear advancement opportunities to Interviewer 2 and beyond for dedicated performers. * Extensive ...

ICF International, Inc.

Survey Interviewer

Reston, VA · On-site

Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the ...

ICF

Survey Interviewer

Reston, VA

Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the ...

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How much do cati interviewer jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for cati interviewer in the United States is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What does a typical workday look like for a CATI Interviewer?

As a CATI Interviewer, your day typically involves making outbound calls to survey participants, following scripted questionnaires, and recording answers directly into specialized software. You may spend several hours on the phone, working both independently and as part of a team, with periodic breaks and regular check-ins from supervisors. Challenges can include reaching target response rates or handling uncooperative respondents, but strong support systems and team collaboration are common in most workplaces. Regular feedback and coaching sessions help you improve your performance and develop new skills for further career growth within survey research or call center environments.

What is a Cati Interviewer job?

A CATI (Computer-Assisted Telephone Interviewing) Interviewer conducts surveys and collects data over the phone using specialized software. They follow a scripted questionnaire to ensure consistency and accuracy in responses. This role requires strong communication skills, attention to detail, and the ability to handle various respondent behaviors. CATI Interviewers typically work for research firms, government agencies, or market research companies.

What are the key skills and qualifications needed to thrive in the Cati Interviewer position, and why are they important?

To thrive as a CATI Interviewer, you need excellent verbal communication, active listening, and data entry skills, typically supported by a high school diploma or equivalent. Familiarity with Computer-Assisted Telephone Interviewing (CATI) software and basic computer literacy are necessary, and some employers may require training on specific survey platforms. Strong interpersonal skills, patience, and the ability to handle rejection or difficult respondents set top performers apart in this role. These skills are essential for collecting accurate data efficiently, ensuring high completion rates, and representing the organization professionally during phone interviews.

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Research Interviewer

Research Interviewer

IANS

Boston, MA • On-site

Full-time

Posted 10 days ago

Job description

About the Role
IANS is building an innovative new data product for security leaders. The Research Interviewer is the frontline of our data collection effort - conducting structured phone interviews with CISOs and senior security practitioners to capture detailed, verified quantitative and qualitative data on their experience with certain security-related operational tasks.
This is not a call center role. You will be having substantive technical conversations with senior security professionals about their real-world experience with key security operational tasks. You need enough cybersecurity domain knowledge to ask intelligent follow-up questions, recognize when an answer needs probing, and capture nuanced insights that go beyond surface-level satisfaction scores.
You will also serve as the key liaison between the Research team and IANS' account management team, coordinating client outreach, scheduling, and ensuring we hit our target response rates across all markets and firmographic segments.
Core Responsibilities
Interview Coordination & Scheduling (~25% of time)
  • Work with sales account managers to identify the best interview contacts at each client - the person with the most hands-on experience with a given topic, not necessarily the CISO.
  • Persistently follow up with AMs to get introductions made and interviews scheduled; track and escalate when outreach stalls.
  • Maintain a master tracker of interviews completed vs. needed by market, product, client, industry, and revenue band to identify coverage gaps.
  • Coordinate scheduling directly with practitioners once introductions are made; accommodate busy executive calendars with flexibility.

Conducting CATI Interviews (~40% of time)
  • Conduct 60-minute structured phone interviews with verified security practitioners using the IANS CATI survey instrument.
  • Cover all survey sections during interview (survey questions will be provided by product and research team).
  • Ask intelligent, probing follow-up questions when responses are vague, surface-level, or inconsistent - the goal is detailed, usable data & insights, not checkbox completion.
  • Vet any quantitative data points required from the user to ensure data is fact-based and high-quality.
  • Record all interviews (with consent) and capture real-time notes during the call to supplement the recording.
  • Target throughput: ~7-10 completed interviews per week (accounting for scheduling, cancellations, and rescheduling)

Data Processing & Quality (~25% of time)
  • Enter all structured data from each interview into the survey platform (Qualtrics) accurately and completely.
  • Edit and process verbatim quotes from interview recordings: remove filler words ("um," "you know," "like"), fix grammar, and ensure quotes are fully coherent and attributable - while preserving the practitioner's authentic voice.
  • Flag data quality issues: inconsistent responses, potential conflicts of interest, respondents who lack sufficient product experience to provide reliable data.
  • Ensure all interviews are properly tagged with firmographic metadata (industry, revenue band, team size) for downstream filtering

Coverage Tracking & Reporting (~10% of time)
  • Maintain a real-time dashboard of interview completions by market, product, industry, and revenue band vs. target sample sizes.
  • Identify gaps in firmographic coverage (e.g., "we have 15 financial services respondents but only 3 for healthcare") and work with AMs to fill them.
  • Provide weekly status reports to the Research PM on throughput, coverage gaps, scheduling pipeline, and AM responsiveness.
  • Flag early if target response rates are at risk and recommend corrective actions (e.g., different outreach approach, incentive adjustments, alternative contacts)

Requirements:
  • 1+ years of experience conducting structured research interviews, CATI surveys, or qualitative research with senior professionals (B2B context strongly preferred).
  • Familiarity with cybersecurity concepts and terminology - you don't need to be a practitioner, but you need to understand the basics and be able to facilitate a technical conversation about implementation challenges.
  • Strong interpersonal skills: ability to build rapport quickly with senior executives, keep conversations on track, and ask tough follow-up questions diplomatically.
  • Meticulous data entry and editing skills - comfort processing interview recordings into clean, quotable verbatim text.
  • Organized and persistent: able to manage a pipeline of 30-50 scheduled and pending interviews simultaneously across multiple markets.
  • Comfort working with Qualtrics or similar survey platforms for data entry.
  • Based in the US (onshore requirement for data quality with technical audience)

Nice to Have
  • Background in cybersecurity, IT, or adjacent technical field (even in a non-practitioner capacity - e.g., analyst, sales engineer, product marketing).
  • Experience with market research firms (Gartner, Forrester, IDC, KLAS) or B2B research agencies.
  • Familiarity with CATI methodology, sample management, and quota tracking.
  • Experience with Bayesian modeling concepts or statistical analysis (for collaboration with our modeling contractor)

Why This Role Matters
The data you collect is the moat. Without high-quality, structured interview data from verified practitioners, this new product has no differentiation. Every interview you conduct feeds a proprietary data asset that compounds over time, cannot be replicated by competitors or LLMs, and directly drives IANS' revenue growth. This is not a support function - it is the core engine of a new product line projected to generate significant incremental revenue.
Compensation & Benefits
  • Base salary: $60,000-$75,000 depending on experience (plus bonus)
  • Opportunity to grow into a senior research or research management role as the data collection function scales

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