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Casino Operations Manager Jobs (NOW HIRING)

Town Pump

CASINO ASSIST MANAGER

Libby, MT · On-site

As a Casino Assistant Manager, you will : * handle customer service during shift hours, handling, and screening phone calls, make accounting decisions consistent with Casino Operations standards ...

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Casino Operations Manager information

What is a casino operations manager?

Casino Operations Managers are responsible for overseeing the daily operations of a casino, ensuring that all gaming activities comply with regulations and company policies. They supervise staff, manage budgets, address customer concerns, and coordinate with other departments to provide a seamless guest experience. Their role also involves monitoring financial performance, enforcing security procedures, and developing strategies to maximize profitability. Effective Casino Operations Managers possess strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a casino operations manager?

A Casino Operations Manager needs strong leadership, operational management, and in-depth knowledge of gaming regulations, typically supported by a degree in hospitality, business, or a related field. Familiarity with casino management systems, surveillance technology, and compliance software is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help manage staff, handle customer concerns, and ensure a positive gaming environment. These skills are crucial for maintaining regulatory compliance, operational efficiency, and high customer satisfaction in a competitive entertainment industry.

What are some common challenges faced by casino operations managers, and how can applicants prepare to address them?

Casino Operations Managers often encounter challenges such as balancing regulatory compliance with guest satisfaction, managing large and diverse teams, and maintaining high security standards. Applicants can prepare by familiarizing themselves with local gaming regulations, developing strong leadership and conflict resolution skills, and gaining experience in customer service-driven environments. Being adaptable and possessing strong problem-solving abilities are key, as the role frequently involves responding to unexpected situations while ensuring smooth casino operations.

Do casino operations managers make a lot of money?

Casino operations managers typically earn a competitive salary that varies based on the size and location of the casino, with median annual wages often exceeding $70,000. Experienced managers with strong leadership skills and industry knowledge can earn higher salaries, especially in large or high-end establishments.

What does a casino operations manager do?

A casino operations manager oversees daily casino activities, including gaming operations, staff management, customer service, and compliance with gaming regulations. They ensure smooth operations, monitor financial performance, and implement policies to maximize profitability and security within the casino environment.
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Casino Operations Manager jobs near you
Infographic showing various Casino Operations Manager job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution.

Casino Operations Assistant Shift Manager

PENN Entertainment, Inc.

Aurora, IL • On-site

Full-time

Medical, Retirement, PTO

Posted 11 days ago

PENN Entertainment rating

6.3

Company rating: 6.3 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

29th of 52 rated entertainment

Job description

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.


The casino operations assistant shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.  They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. 

ESSENTIAL RESPONSIBILITIES 

- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction

- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager

- Ensures customer service standards are followed by all team members and addresses issues as they arise

- Provides oversight for the gaming floor on their assigned shift

- Effectively handles customer concerns and requests

- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers

- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment 

- Verifies table inventories and effectively manages table limits

- Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability

- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances

- Assists with the overall integrity of daily Table Games and/or Slot operations

- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management


QUALIFICATION REQUIREMENTS

- Must be at least 21 years of age

- Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience

- Must have thorough knowledge of all Table Games and Table Games/or Slots operations 

- Excellent skills in both written and oral communication

- Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems


We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer


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