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Case Manager information

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How much do case manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for case manager in Edmonton, AB is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.12 per hour, depending on experience, location, and employer.

What is a case manager?

Case managers are professionals who coordinate and manage support services for individuals in need, such as patients, clients, or social service recipients. They assess clients’ needs, develop care plans, and connect them with appropriate resources to improve their well-being. Case managers often work in healthcare, social services, or mental health settings and act as advocates to ensure clients receive comprehensive and effective support. Their goal is to help clients achieve the best possible outcomes through continuous monitoring and adjustment of care plans.

What do case managers do?

A case manager is a patient care professional who assesses and oversees a patient’s or client’s complete case. Case managers coordinate the many providers involved in a patient’s or client’s care. Depending on the particular position, this may mean coordinating social services, rehabilitation and therapy services, home healthcare, in-patient care, and more. Above all, case managers see that the needs of their patients' or clients' are understood clearly and met as best they can be.

What are the key skills and qualifications needed to thrive as a case manager, and why are they important?

To thrive as a Case Manager, you need strong organizational skills, a background in social work or a related field, and typically a bachelor's degree or relevant certification such as CCM (Certified Case Manager). Familiarity with case management software, electronic health records, and documentation systems is essential for managing client information efficiently. Outstanding communication, problem-solving, and empathy are vital soft skills for building trust and advocating for clients' needs. These competencies are crucial to coordinating resources, ensuring client well-being, and achieving successful outcomes in complex cases.

How does a case manager typically collaborate with other professionals to support clients?

Case Managers frequently work as part of a multidisciplinary team that may include social workers, healthcare providers, mental health professionals, and community resource coordinators. Regular communication and coordination are essential, as Case Managers often organize case conferences, share client progress updates, and advocate for client needs across various services. Collaborating effectively ensures that clients receive comprehensive and cohesive support, making teamwork and strong interpersonal skills critical for success in this role.

What is the difference between Case Manager vs Social Worker?

AspectCase ManagerSocial Worker
Required CredentialsCertification (e.g., CCM), relevant degreesDegree in social work (BSW, MSW), licensure
Work EnvironmentHealthcare facilities, community agencies, insurance companiesHospitals, schools, social service agencies
Employer & IndustryHealthcare, insurance, social servicesPublic and private social service organizations
Common Search/ComparisonFocus on care coordination and resource managementFocus on counseling, advocacy, and social support

While both roles involve supporting individuals in need, Case Managers primarily coordinate care and resources within healthcare and social service settings, often requiring certification. Social Workers provide counseling, advocacy, and emotional support, typically holding social work degrees and licensure. Understanding these differences helps in choosing the right career path or job search focus.

Is a case manager a hard job?

A case manager's job can be challenging as it involves managing complex client needs, coordinating services, and handling emotional situations. The role requires strong communication, organization, and problem-solving skills, and may involve working under pressure or with difficult cases.
More about Case Manager jobs

What are the most commonly searched types of Case jobs in Edmonton, AB?

The most popular types of Case jobs in Edmonton, AB are:

What are popular job titles related to Case Manager jobs in Edmonton, AB?

For Case Manager jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Case Manager jobs in Edmonton, AB look for?

The top searched job categories for Case Manager jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Case Manager jobs?

Cities near Edmonton, AB with the most Case Manager job openings:

Case Manager jobs near you
Infographic showing various Case Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,813 per year, or $20.6 per hour.

Disability Case Manager

Sun Life Financial

Edmonton, AB • Hybrid

Full-time

Re-posted 7 days ago

Sun Life Assurance Company of Canada rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

91st of 311 rated insurance

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Please note this role is Hybrid

Make a Meaningful Impact on Health and Recovery

Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life's Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.

We're looking for empathetic, analytical, and strategic thinkers-especially those with frontline healthcare experience-who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.

What You'll Do

  • Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
  • Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
  • Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
  • Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
  • Build strong, trust-based relationships with clients, employers, and healthcare providers.
  • Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

  • Bachelor's degree in Healthcare, Kinesiology or Business
  • 3+ years of professional experience in disability case management
  • Demonstrated strength in these key skills:
    - Emotional Intelligence
    - Crisis Intervention
    - Strategic Thinking
    - Rehabilitation Techniques
    - Data Analysis
    - Negotiation

What You Need to Succeed

  • Strong analytical and decision-making skills
  • Resilience and adaptability in fast-paced, emotionally complex situations
  • Comfort with digital tools and multiple platforms
  • A collaborative, team-first mindset

What's in it for you ?

  • A comprehensive training program and continuous learning opportunities
  • A caring, supportive, and inclusive culture
  • Wellness programs that support the three pillars of your health - mental, physical, and financial
  • Opportunities to own your career development with programs to continuously learn, build skills, grow throughcoaching and more
  • A chance to make a real difference in people's lives

Curious about the role?

Follow a day in the life of a Sun Life DCM: https://www.linkedin.com/posts/sun-life-financial_curious-about-the-day-to-day-of-a-sun-life-activity-7219340568831700993-57f7?utm_source=share&utm_medium=member_desktop

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

60,000/60 000 - 97,000/97 000

Job Category:

Claims - Life & Disability

Posting End Date:

30/08/2026

What Sun Life Assurance Company of Canada employees say

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