ZipRecruiter

Log In

1

Case Manager Case Manager Jobs in Edmonton, AB (NOW HIRING)

Wawanesa Insurance

Senior Case Manager

Edmonton, AB · Hybrid

CA$70K - CA$80K/yr

Qualifications * 3 - 5 years experience working in a Disability Case Management position. * Post-secondary degree/diploma in a medical or related field preferred. * Demonstrated advanced skills with ...

Alberta Health Services

Physiotherapist I

Edmonton, AB · On-site

CA$41.27 - CA$54.95/hr

The case management duties include ongoing assessment and identification of the unmet needs of the child/family. In collaboration with the client/family and other partners, and using appropriate ...

Alberta Health Services

Physiotherapist I

Edmonton, AB · On-site

CA$41.27 - CA$54.95/hr

The case management duties include ongoing assessment and identification of the unmet needs of the child/family. In collaboration with the client/family and other partners, and using appropriate ...

Alberta Health Services

Registered Nurse

Edmonton, AB

CA$40.76 - CA$55.79/hr

The case management duties include ongoing assessment and identification of the unmet needs of the child/family. In collaboration with the client/family and other partners, and using appropriate ...

next page

Showing results 1-20

All JobsCase Case JobsCase Manager Case Manager JobsCase Manager Case Manager Jobs in Edmonton, AB

Case Manager Case Manager information

What is the difference between Case Manager Case Manager vs Social Worker?

AspectCase ManagerSocial Worker
CredentialsCertifications like CCM or CMC often preferredLicensure (LCSW, LISW, LSW) typically required
Work EnvironmentHealthcare, insurance, community programsHospitals, mental health clinics, social service agencies
Employer & IndustryHealthcare providers, insurance companies, community organizationsGovernment agencies, hospitals, nonprofit organizations
Common Search & ComparisonOften compared for client advocacy and care coordination rolesCompared for counseling, therapy, and social support services

While both roles focus on supporting clients, Case Managers primarily coordinate care and manage services, often in healthcare or insurance settings. Social Workers provide counseling, advocacy, and emotional support, typically requiring licensure. Understanding these differences helps job seekers find the right role based on credentials, work environment, and career goals.

Is a case manager a hard job?

A case manager role can be demanding as it involves managing multiple clients, coordinating services, and handling complex situations. The job often requires strong communication, organizational skills, and emotional resilience, especially when working with vulnerable populations or in high-pressure environments.

What are the top 3 qualities a case manager should have?

A case manager should have strong communication skills to effectively coordinate services and advocate for clients, organizational skills to manage multiple cases efficiently, and empathy to understand clients' needs and build trust. These qualities help ensure successful client outcomes and effective case management. Certifications such as the Certified Case Manager (CCM) can also enhance professional credibility.

What qualifications do you need to be a case manager?

To become a case manager, candidates typically need a bachelor's degree in social work, psychology, nursing, or a related field. Relevant experience in social services or healthcare, strong communication skills, and sometimes certification or licensure are also required depending on the setting and location.

What type of case manager makes the most money?

In the case management field, healthcare case managers, especially those working in specialized areas like oncology or with insurance companies, tend to earn higher salaries. Senior or managerial roles, such as case management directors or program managers, also typically have higher pay due to increased responsibilities and experience. Certifications like Certified Case Manager (CCM) can further enhance earning potential.

What are popular job titles related to Case Manager Case Manager jobs in Edmonton, AB?

For Case Manager Case Manager jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Case Manager Case Manager jobs in Edmonton, AB look for?

The top searched job categories for Case Manager Case Manager jobs in Edmonton, AB are:

Case Manager Case Manager jobs near you

Senior Case Manager

Edmonton, AB • Hybrid

Wawanesa Insurance
Insurance Services • 1 - 5K employees
Learn more about Wawanesa Insuranceexternal

CA$70K - CA$80K/yr

Full-time, Part-time

Retirement, PTO

Posted 11 days ago

Job description

Job ID: 10273 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC, Moncton, NB; Dartmouth; NS. 

Working Business Language: English 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $70,000 - $80,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

In this role, you'll take ownership of complex Short-Term Disability, Long-Term Disability, and/or Disability Income claims across our Group and Individual business, helping drive great outcomes for our customers and supporting Wawanesa's continued success. You'll bring your expertise to high-impact files, including escalations, complaints, litigation, and other sensitive or complex claims matters, partnering with internal teams and external stakeholders to move cases forward with care, clarity, and sound judgment. 

Job Responsibilities

  • Review, assess and render decisions on disability and other claims through the development of claims management strategies to bring claims to succession resolutions.
  • Conduct complex investigations as required on existing case files.
  • Collaborate with clients and claimants, reinsurers, medical practitioners and providers to obtain claims documentation, provide updates as to claims status and respond to inquiries.
  • Review complex and differing policy wordings to ensure decisions are made within the policy's scope.
  • Communicate decisions verbally and in writing in an effective and courteous manner.
  • Address claims escalations, complaints, and/or claims litigation to a successful resolution.
  • Coordinate rehabilitation and other services to assist with successful return to work, including complex programs with multiple providers.
  • Maintain records of individual workload and claims adjudication.
  • Respond to claimant or other inquiries within company service standards.
  • Will perform other duties as assigned.
Qualifications
  • 3 - 5 years experience working in a Disability Case Management position.
  • Post-secondary degree/diploma in a medical or related field preferred.
  • Demonstrated advanced skills with Microsoft Office, including Excel and Sharepoint.
  • Excellent ability to interpret and apply contract wordings.
  • Strong deadline and time management.
  • Strong organizational and prioritization skills while maintaining service standards.
  • Demonstrated customer service orientation, with empathetic approach.
  • Strong attention to detail with the ability to identify relevant information and potential impacts.
  • Strong communication and negotiation skills, with the ability to communicate at the right level for the intended audience, including internal and external customers through written or verbal communication.
  • Ability to handle sensitive information while following confidentiality guidelines/legislation.
  • Proficiency in both languages (English and French) is an asset.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

Apply