Case Management Assistant Jobs in Edmonton, AB (NOW HIRING)

The Assistant Country Occupational Health Manager supports the Country Occupational Health Manager in the delivery of occupational health services across all business lines and operating geographies, currently spanning Canada operating sites, including refining, offshore, oil sands, and pipeline. The role provides day-to-day clinical and operational leadership to a multidisciplinary Occupational Health Department (OHD) team - including occupational health nurses, case management advisors, and contracted occupational health practitioner resources.

The role sits at the intersection of clinical occupational medicine, regulatory compliance (OHS and worker's compensation requirements, OSHA-aligned recordability practices, and applicable human rights legislation), and business partnership with HR, Legal, SHE, and site leadership. The Assistant Manager is expected to operate with a Corporate Value First mindset, balancing consistent, centrally designed process with the local and jurisdictional nuance the work demands, consistent with the "We Are ExxonMobil" leadership framework.

This position is a critical bench-strength and is expected to independently manage significant components of departmental future state vision, vendor oversight, and multi- jurisdictional program delivery. 

• Provides direct clinical and case management oversight for fitness-for-work (FFW) determinations, return-to-work (RTW) planning, and accommodation case review, ensuring functional language is used in all employer-facing documentation. 
• Reviews and quality-assures WCB claims and recordability determinations for accuracy, maintaining the clinical/legal distinction throughout the process. 
• Serves as the escalation point for complex or disputed case management files 
• Oversees medical surveillance program delivery across jurisdictions (e.g., silica surveillance under Alberta OHS Code s.40 and Ontario O. Reg. 490/09) and confirms surveillance cadence, baseline, and periodic testing obligations are met. 

• Provides day-to-day leadership, coaching, and performance management to OHD team members, including occupational health nurses and case management advisors, within the current structure. 
• Supports recruitment, selection, onboarding, and development of country OHD staff, collaboratively identifying training and staffing development opportunities consistent with the Talent Management System. 
• Manages workload distribution and coverage planning across a geographically distributed team supporting refining, offshore, oil sands, and pipeline operations, accounting for attrition, contractor backfill, and role consolidation activity. 
• Models "We Are ExxonMobil" leadership behaviors and holds the team accountable to the same standard, addressing "not yet great" behaviors in a timely manner. 

• Ensures OHD service delivery meets core OIMS (Operations Integrity Management System) requirements and applicable jurisdictional regulatory obligations across Canada.
• Monitors and reports on key performance indicators, including recordability accuracy, return-to-work timeline adherence, accommodation file management, and FFW clearance turnaround, escalating against defined thresholds. 
• Maintains confidentiality boundaries consistent with HIA, PIPA, PIPEDA, and WCB claims integrity obligations 
• Identifies and escalates contract scope issues with third-party disability, absence, or case management vendors, including instances where administrative or clinical scope boundaries are not being respected. 

• Serves, upon request, as the occupational health representative interfacing with site management and SHE professionals to address health and safety issues at the site level.
• Partners in parallel with HR and Legal on accommodation, disability, and return-to-work matters, proactively flagging escalation needs alongside clinical recommendations rather than sequencing them. 
• Assists with the development of business plans and budgets for OHD programs and services, including vendor service level agreement management and cost stewardship. 

• Supports implementation and enhancement of global best practices, common systems, and standardized programs across the OHD, including centralized case management and industrial hygiene functions under the future-state model.
• Contributes to departmental transformation initiatives, including role consolidation, sequencing, and change management planning, and applying risk-mitigation thinking to reduce failure modes.
• Collaborates with the global Medicine and Occupational Health (MOH) function and supports transdisciplinary initiatives, where relevant. 

• Post-graduate training and qualifications in Occupational Medicine or Public Health (FRCPC certification or CCBOM/ FCBOM or equivalent)
• 2-5 years of supervisory or management experience, preferably within an industrial or resource sector occupational health setting. 
• Current licensure or certification to practise in the relevant clinical discipline in all jurisdictions where the Corporation operates (minimum: Alberta; Ontario licensure/registration an asset given multi-jurisdictional scope).
• Familiarity with clinical and occupational health surveillance standards relevant to the operating context 

The role operates within the Corporation's accountability framework: the Assistant Manager is responsible for day-to-day execution, team leadership, and operational decision-making within delegated authority, escalating matters that exceed occupational health scope - including legal interpretation, adjudicative determinations, and matters requiring Country OH Manager-level decision - to the appropriate accountable party.

Travel to refinery, offshore, oil sands, and pipeline sites is required periodically to support site-level FFW, surveillance, and incident response activity. The role requires availability to support case escalations outside standard business hours where clinical urgency warrants. 

Edmonton, AB - with oversight across Canada operating sites, including refining, offshore, oil sands, and pipeline infrastructure

An Imperial career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life. Imperial Oil has been recognized as one of Canada's top employers for young people (2024), in addition to one of Canada's and Alberta's top employers (2024) as recognized by Mediacorp Canada Inc.'s 24th annual competition.

We offer you:

• Competitive salary
• Training and mentorship
• Relocation assistance as required
• Flexible work hours and work from home policy
• Employee resource groups (ERG's) - opportunity to participate in volunteer groups that support furthering the company's inclusion objectives