Manage day-to-day Contact Center operations across all service channels including phone calls, emails, chats, portal requests, and voicemails via a Case Management tool. * Conduct regular performance ...
Manage day-to-day Contact Center operations across all service channels including phone calls, emails, chats, portal requests, and voicemails via a Case Management tool. * Conduct regular performance ...
Manage day-to-day Contact Center operations across all service channels including phone calls, emails, chats, portal requests, and voicemails via a Case Management tool. * Conduct regular performance ...
New
Manage day-to-day Contact Center operations across all service channels including phone calls, emails, chats, portal requests, and voicemails via a Case Management tool. * Conduct regular performance ...
New
This teammate will engage renal discharge planners and case managers in an effort to build and strengthen relationships. Their focus is to ensure a smooth and seamless experience in support of newly ...
This teammate will engage renal discharge planners and case managers in an effort to build and strengthen relationships. Their focus is to ensure a smooth and seamless experience in support of newly ...
This teammate will engage renal discharge planners and case managers in an effort to build and strengthen relationships. Their focus is to ensure a smooth and seamless experience in support of newly ...
This teammate will engage renal discharge planners and case managers in an effort to build and strengthen relationships. Their focus is to ensure a smooth and seamless experience in support of newly ...
PR · On-site
$90K - $110K/yr
Follow It - case management software We serve over 150,000 customers every year. It is paramount for us to deliver quality software solutions and provide "above and beyond" customer experiences to ...
Quick apply
Offers support to Case Managers and to all the efforts related to complying with handling the phone calls. The Clinical Manager is responsible for telephonic counseling, managing referrals and ...
Cemetery Manager
Caguas, PR · On-site
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
Cemetery Manager
Caguas, PR · On-site
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
General Manager
Mayaguez, PR · On-site
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
General Manager
Mayaguez, PR · On-site
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
Clinical Manager Responsible for assuring the delivery of quality health care services to the ... case conferencing? * Maintains effective communication with staff and patients * Serves as a ...
Clinical Manager Responsible for assuring the delivery of quality health care services to the ... case conferencing? * Maintains effective communication with staff and patients * Serves as a ...
General Manager
Mayaguez, PR · On-site
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
General Manager
Mayaguez, PR · On-site
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
Operations Manager
Juncos, PR · On-site
Operations Manager What this job involves: We are seeking a skilled Operations Manager to lead ... Prepare financial reports and business case analyses for operational investments and improvements.
Operations Manager
Juncos, PR · On-site
Operations Manager What this job involves: We are seeking a skilled Operations Manager to lead ... Prepare financial reports and business case analyses for operational investments and improvements.
Operations Manager
Juncos, PR · On-site
Operations Manager What this job involves: We are seeking a skilled Operations Manager to lead ... Prepare financial reports and business case analyses for operational investments and improvements.
Operations Manager
Juncos, PR · On-site
Operations Manager What this job involves: We are seeking a skilled Operations Manager to lead ... Prepare financial reports and business case analyses for operational investments and improvements.
General Manager
Mayaguez, PR · On-site
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
Quick apply
General Manager
Mayaguez, PR · On-site
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
Assistant Location Manager
San Juan, PR · On-site
... case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as ...
Assistant Location Manager
San Juan, PR · On-site
... case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as ...
... case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as ...
... case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as ...
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
Quick apply
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as ...
... case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as ...
... case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as ...
... case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as ...
... case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as ...
Assistant Location Manager
Caguas, PR · On-site
... case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as ...
Assistant Location Manager
Caguas, PR · On-site
... case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as ...
Case Manager information
What are case managers?
Case managers are professionals who coordinate and manage support services for individuals in need, such as patients, clients, or social service recipients. They assess clients’ needs, develop care plans, and connect them with appropriate resources to improve their well-being. Case managers often work in healthcare, social services, or mental health settings and act as advocates to ensure clients receive comprehensive and effective support. Their goal is to help clients achieve the best possible outcomes through continuous monitoring and adjustment of care plans.
What Do Case Managers Do?
A case manager is a patient care professional who assesses and oversees a patient’s or client’s complete case. Case managers coordinate the many providers involved in a patient’s or client’s care. Depending on the particular position, this may mean coordinating social services, rehabilitation and therapy services, home healthcare, in-patient care, and more. Above all, case managers see that the needs of their patients' or clients' are understood clearly and met as best they can be.
What jobs pay 10,000 a month without a degree?
A case manager typically earns less than $10,000 per month, but some high-paying roles such as sales managers, real estate brokers, or skilled trades like electricians and plumbers can reach or exceed that income level without a college degree. Success in these fields often depends on experience, certifications, and performance rather than formal education. These jobs may require specialized training or licensing but generally do not mandate a four-year degree.
What is the salary of a case manager in the US?
The average salary for a case manager in the United States is approximately $45,000 to $65,000 per year, depending on experience, location, and the specific industry. Entry-level positions may start lower, while experienced case managers or those with specialized certifications can earn higher salaries. Many roles also include benefits such as health insurance and paid time off.
What qualifications does a case manager need?
A case manager typically needs a relevant bachelor's degree such as social work, nursing, or psychology. Certification, like the Certified Case Manager (CCM), and strong communication, organizational, and problem-solving skills are often required. Some roles may also require experience in healthcare, social services, or related fields.
What is the role of the case manager?
A case manager coordinates and manages services for clients, often in healthcare, social services, or mental health settings. They assess client needs, develop care plans, connect clients with resources, and monitor progress to ensure appropriate support and outcomes.
How does a Case Manager typically collaborate with other professionals to support clients?
Case Managers frequently work as part of a multidisciplinary team that may include social workers, healthcare providers, mental health professionals, and community resource coordinators. Regular communication and coordination are essential, as Case Managers often organize case conferences, share client progress updates, and advocate for client needs across various services. Collaborating effectively ensures that clients receive comprehensive and cohesive support, making teamwork and strong interpersonal skills critical for success in this role.
What are the key skills and qualifications needed to thrive as a Case Manager, and why are they important?
To thrive as a Case Manager, you need strong organizational skills, a background in social work or a related field, and typically a bachelor's degree or relevant certification such as CCM (Certified Case Manager). Familiarity with case management software, electronic health records, and documentation systems is essential for managing client information efficiently. Outstanding communication, problem-solving, and empathy are vital soft skills for building trust and advocating for clients' needs. These competencies are crucial to coordinating resources, ensuring client well-being, and achieving successful outcomes in complex cases.
What is the difference between Case Manager vs Social Worker?
| Aspect | Case Manager | Social Worker |
|---|---|---|
| Required Credentials | Certification (e.g., CCM), relevant degrees | Degree in social work (BSW, MSW), licensure |
| Work Environment | Healthcare facilities, community agencies, insurance companies | Hospitals, schools, social service agencies |
| Employer & Industry | Healthcare, insurance, social services | Public and private social service organizations |
| Common Search/Comparison | Focus on care coordination and resource management | Focus on counseling, advocacy, and social support |
While both roles involve supporting individuals in need, Case Managers primarily coordinate care and resources within healthcare and social service settings, often requiring certification. Social Workers provide counseling, advocacy, and emotional support, typically holding social work degrees and licensure. Understanding these differences helps in choosing the right career path or job search focus.
More about Case Manager jobs
What are popular job titles related to Case Manager jobs in Puerto Rico? For Case Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Case Manager jobs in Puerto Rico look for? The top searched job categories for Case Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Case Manager jobs? Cities in Puerto Rico with the most Case Manager job openings:
Full-time
Medical, Life, Retirement
Posted 4 days ago
Job description
Date Posted:
2026-06-11
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The Manager is a part of the Service Center Leadership Team in Business Solutions. The service center will provide support for all RTX Business Units in Mexico, and will provide direct and indirect support to employees, managers, and HR professionals. This role is responsible for providing strategic and day-to-day supervisory support to advisors covering various HR-related disciplines. This role plays a critical part in delivering a best-in-class employee experience by driving first contact resolution, improving customer satisfaction, leveraging automation, and implementing continuous process improvements. The Manager will leverage customer data, analyze trends, oversee day-to-day activities and operational efficiency of a team of human resources customer service advisors to meet or exceed defined goals and objectives. This role will lead, coach, mentor and develop a team of Contact Center resources whose responsibilities include intaking, interpreting, researching, responding, and escalating inquiries related to a wide variety of routine managerial and human resources related tasks to complex transactions, and enterprise-wide initiatives.
What You Will Do
Qualifications You Must Have
Qualifications We Prefer
What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Work Location: This is a hybrid role, eligible candidates must reside near Santa Isabel, Puerto Rico.
Relocation eligible: No
Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
2026-06-11
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The Manager is a part of the Service Center Leadership Team in Business Solutions. The service center will provide support for all RTX Business Units in Mexico, and will provide direct and indirect support to employees, managers, and HR professionals. This role is responsible for providing strategic and day-to-day supervisory support to advisors covering various HR-related disciplines. This role plays a critical part in delivering a best-in-class employee experience by driving first contact resolution, improving customer satisfaction, leveraging automation, and implementing continuous process improvements. The Manager will leverage customer data, analyze trends, oversee day-to-day activities and operational efficiency of a team of human resources customer service advisors to meet or exceed defined goals and objectives. This role will lead, coach, mentor and develop a team of Contact Center resources whose responsibilities include intaking, interpreting, researching, responding, and escalating inquiries related to a wide variety of routine managerial and human resources related tasks to complex transactions, and enterprise-wide initiatives.
What You Will Do
- Responsible for supervising, coaching, leading, and developing team members in the Services Center who provide employee and leader guidance related to routine and complex people management activities across all business lines.
- Manage day-to-day Contact Center operations across all service channels including phone calls, emails, chats, portal requests, and voicemails via a Case Management tool.
- Conduct regular performance reviews and one-on-one coaching sessions; create action plans to support employee growth and retention.
- Foster, develop and maintain strong internal and external relationships with key Vendors, HR Partners, Centers or Expertise (COEs) and employees at all levels of the organization.
- Monitor customer satisfaction by reviewing survey comments and identify and act on areas of opportunity.
- Monitor key performance indicators (KPIs) such as average handle time, FCR rate, and quality scores to identify opportunities for process improvements using the RTX continuous improvement tools and programs.
- Develop and analyze service center reports and prepare leadership presentations reflecting service center performance and trends.
- Review call stats, forecasts, and analyze trends to identify opportunities for improvement through technology and communication to address high call volumes.
- Maximize the utilization of technology, automation, self-service functions for contact center tools including case management, IVR and other related systems to positively impact the productivity of the team and support services for the customers - this includes proactive utilization of case management and telephony/IVR solutions to drive proactive actions regarding service delivery.
- Occasional travel to other sites within the company to support initiatives, build relationships, and drive operational excellence.
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
- A Bachelor's Degree or equivalent experience and minimum 8 years prior experience in IT project management, or an Advanced Degree in a related field and minimum 5 years experience.
- Experience with HR policies and procedures or other centers of expertise (i.e., Compensation, Benefits, Talent Management, Recruiting, etc.) within HR
- Proficient-to-advanced knowledge of MS Office applications (Outlook, Excel, PowerPoint, Teams, OneNote, etc.)
Qualifications We Prefer
- Ability to work with highly sensitive and confidential material and possess good business judgment and ethics
- Previous experience in an HR Shared Services center or a similar customer facing type of environment is preferred
- Customer Contact Center experience preferred
- Experience supervising teams with 3 or more employees is preferred
- Experience with Workday
- Exceptional problem-solving skills and strong customer service skills
- Strong analytical ability with large amounts of data
- Ability to partner and interact with senior management and executives
- Ability to exert influence when required with customer base
- Strong attention to detail and organizational skills for documenting workflows and standard work
- Excellent communication skills (written and oral) with all levels of the organization
What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Work Location: This is a hybrid role, eligible candidates must reside near Santa Isabel, Puerto Rico.
Relocation eligible: No
Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
About Raytheon Technologies
Sourced by ZipRecruiter
Industry
Aerospace product and parts manufacturing and it services
Company size
10,000+ Employees
Headquarters location
Waltham, MA, US