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Case Management Associate Jobs in Jacksonville, IL

... associates, and possible participation in care management, with clinical scenarios arising from ... Experience in utilization management review and case management in a health plan setting* No ...

... Review Nurses, Case Management, and/or Medical Review staff and specialty programs. Ensures ... Required Education: * Associate's in a job-related field. * Degree Equivalency: Graduate of ...

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... case, barista, grill, ice cream, baked goods, fudge, and other duties as assigned by the Café ... Manage and support side work, stocking, daily and detailed cleaning schedules, including machines ...

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Case Management Associate information

See Jacksonville, IL salary details

$10

$19

$29

How much do case management associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for case management associate in Jacksonville, IL is $19.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $21.63 per hour, depending on experience, location, and employer.

What is a case management associate?

A Case Management Associate is a professional who supports case managers in coordinating and managing patient care or social services. Their duties often include gathering patient information, assisting with documentation, scheduling appointments, and facilitating communication between clients, healthcare providers, and insurance companies. They help ensure that clients receive appropriate and timely services while maintaining accurate records. Case Management Associates typically work in hospitals, clinics, insurance companies, or social service agencies and play a key role in streamlining the case management process.

What is the job of a case management associate?

The responsibilities of a case management associate involve managing cases for patients in a health care, mental health care, or social services setting. Your duties in this career often involve working on documentation for clients or patients. You may complete admission and discharge paperwork and communicate with patients or clients during the process so that they understand each step. Some case management aides may interact extensively with patients to get initial information that the caseworker or manager can use to make an assessment.

What are the key skills and qualifications needed to thrive as a case management associate, and why are they important?

To thrive as a Case Management Associate, you generally need foundational knowledge in healthcare or social services, often supported by an associate's or bachelor's degree in a related field. Familiarity with case management software, electronic health records (EHR), and documentation systems is typically required. Outstanding organizational skills, empathy, and effective communication help you excel in coordinating care and supporting clients. These competencies are essential for ensuring efficient case resolution, client satisfaction, and seamless collaboration with interdisciplinary teams.

What are some common challenges faced by case management associates, and how can they be addressed?

Case Management Associates often navigate challenges such as balancing high caseloads, managing complex client needs, and coordinating communication among various service providers. Time management and organizational skills are crucial in prioritizing tasks and ensuring timely follow-up. Building strong relationships with clients and maintaining clear, consistent communication with interdisciplinary teams can help address these challenges and lead to more effective outcomes.

What is the difference between Case Management Associate vs Social Worker?

AspectCase Management AssociateSocial Worker
Required CredentialsHigh school diploma or bachelor's degree; certifications varyBachelor's or master's degree in social work; licensure often required
Work EnvironmentHealthcare facilities, community organizations, insurance companiesHospitals, clinics, social service agencies
Employer & Industry UsageHealthcare, insurance, community servicesHealthcare, social services, government agencies
Common Search & ComparisonYesYes

While both roles involve supporting clients and coordinating services, Case Management Associates typically have less advanced credentials and focus on administrative and coordination tasks. Social Workers often hold advanced degrees and provide more in-depth counseling and advocacy. Understanding these differences helps in choosing the right career path or job search focus.

Can you become a case management associate with an associate's degree?

Yes, many employers hire case management associates with an associate's degree in fields like social work, psychology, or healthcare. Relevant skills include communication, organization, and knowledge of case management software; some positions may also require certification or experience in social services.

Is case management a stressful job?

Case management associates often work in fast-paced environments that require strong organizational and communication skills, which can lead to stress. The job involves managing multiple cases, meeting deadlines, and addressing client needs, which may contribute to job-related stress levels.

What cities near Jacksonville, IL are hiring for Case Management Associate jobs?

Cities near Jacksonville, IL with the most Case Management Associate job openings:

Infographic showing various Case Management Associate job openings in Jacksonville, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $40,609 per year, or $19.5 per hour.

Physical Health Medical Director

Humana Inc

Virginia, IL • On-site

$224 - $313/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Humana rating

8.0

Company rating: 8.0 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

166th of 310 rated insurance


Job description

## Physical Health Medical DirectorApplylocations: Remote Nationwidetime type: Full timeposted on: Posted Yesterdayjob requisition id: R-424611# **Become a part of our caring community**The Medical Director is responsible for Medicaid care strategy and/or operations. The Medical Director work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.**Responsibilities:*** Uses their medical background, experience, and judgement to make determinations whether requested services, requested level of care, or requested site of service should be authorized, with all work occurring within a context of regulatory compliance and assisted by diverse resources, which may include national clinical guidelines, state policies, CMS policies and determinations, clinical reference materials, internal teaching conferences, and other reference sources* Learns Medicaid requirements and understands how to operationalize this knowledge in their daily work in their assigned cluster* Work includes computer-based review of moderately complex to complex clinical scenarios, review of all submitted clinical records, prioritization of daily work, communication of decisions to internal associates, and possible participation in care management, with clinical scenarios arising from outpatient or inpatient *environments** Conducts discussions with external physicians by phone to gather additional clinical information or discuss determinations through the peer-to-peer process, and in some instances, these may require conflict resolution skills* May speak with contracted external physicians, physician groups, facilities, or community groups to support regional market priorities, which may include an understanding of Humana processes and a focus on collaborative business relationships, value-based care, population health, or disease or care management* Supports Humana values and our enterprise social needs team mission throughout all activities* Flows to work as needed within cluster as needed for vacations, weekends and holidays coverage# **Use your skills to make an impact****Qualifications:*** Doctor of Medicine or Doctor of Osteopathy* Board-certified in ABMS or ABPN recognized specialty* A current and unrestricted license in at least one of the states that are part of the specific cluster, and ability to obtain licenses in the other cluster states that require licensure.* Able to satisfy onboarding requirements* At least five years of experience post-training providing clinical services* Experience in utilization management review and case management in a health plan setting* No current sanction from Federal or State Governmental organizations, and able to pass credentialing requirements.* Experience working with Medicaid Enrollees, providers, and stakeholders in a clinical or administrative setting* Experience with accreditation process (NCQA)* Experience with CGX and MHK* Has licensure through the Interstate Medical Licensure Compact**Preferred:*** Experience working with Medicaid Enrollees, providers, and stakeholders in a clinical or administrative setting* Experience in utilization management review and case management in a health plan setting* Experience with accreditation process (NCQA)* Experience with CGX and MHK* Has licensure through the Interstate Medical Licensure Compact**Reporting Relationship:**This position reports directly to the Cluster Lead Medical Director.**Location:**This role is based virtually in one of the states of the specific cluster, which includes: IN, OH, KY, VA, WI, & ILWork at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$223,800 - $313,100 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.**Description of Benefits**Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-20-2026 #J-18808-Ljbffr

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

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