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Case File Manager Jobs in Worcester, MA (NOW HIRING)

Veterans Inc.

Case Manager

Worcester, MA · On-site

$26.44/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... Maintains audit ready client files and documentation and facilitates client groups, as needed.

Veterans Inc.

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... Maintains audit ready client files and documentation and facilitates client groups, as needed.

Veterans Inc.

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... Maintains audit ready client files and documentation and facilitates client groups, as needed.

Veterans Inc.

Case Manager

Worcester, MA · On-site

$26.44/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... Maintains audit ready client files and documentation and facilitates client groups, as needed.

Nichols College

Diversion Case Manager

Dudley, MA · On-site

$60K - $90K/yr

Creates case management notes in participant electronic files and all other required paperwork or documentation, maintains participant confidentiality, tracks participant progress and helps to ...

New

Recovery Centers of America

Case Manager

Westminster, MA · On-site

$21.25 - $27.25/hr

The Case Manager will provide professional clinical care to patients with behavioral healthcare ... filing cabinets. The noise level in the work environment is usually moderate. Physical Demands:

Recovery Centers of America

Case Manager

Westminster, MA · On-site

$21.25 - $27.25/hr

The Case Manager will provide professional clinical care to patients with behavioral healthcare ... filing cabinets. The noise level in the work environment is usually moderate. Physical Demands:

The Recovery Village

ATS Case Manager

Worcester, MA · On-site

Establish and maintain patient files in accordance with internal, local, state and federal ... Knowledge of and experience with case management, is required. * Experience with substance abuse ...

Robert Half

Paralegal

Worcester, MA · On-site

$31.66 - $40/hr

Maintain accurate information in case management software and update matter details, filings, deadlines, and related case documents on an ongoing basis. * Assist attorneys with day-to-day litigation ...

New

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All JobsCase File JobsCase File Manager JobsCase File Manager Jobs in Worcester, MA

Case File Manager information

See Worcester, MA salary details

$14

$25

$38

How much do case file manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for case file manager in Worcester, MA is $25.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $27.36 per hour, depending on experience, location, and employer.

What is a case file manager?

Case file managers are professionals responsible for organizing, maintaining, and tracking case files and related documents for organizations such as law firms, government agencies, or social services. They ensure that all case information is accurate, up-to-date, and easily accessible to authorized personnel. Their role often involves managing both physical and digital files, coordinating with team members, and ensuring compliance with privacy laws and organizational guidelines.

What are the key skills and qualifications needed to thrive as a case file manager, and why are they important?

To thrive as a Case File Manager, you need strong organizational skills, attention to detail, and typically a background in administration or records management. Familiarity with case management software, document management systems, and sometimes certifications in records management are important. Excellent communication, discretion, and the ability to multitask help you effectively coordinate with stakeholders and maintain confidentiality. These skills ensure accurate, efficient case processing and secure handling of sensitive information, which are vital for legal, compliance, and operational success.

What are some common challenges faced by case file managers, and how can they be addressed?

Case File Managers often handle large volumes of sensitive documents, requiring meticulous attention to detail and strong organizational skills. One common challenge is maintaining accurate and up-to-date records while managing tight deadlines. Effective use of case management software, clear communication with legal and administrative teams, and ongoing training in data security practices can help address these challenges. Additionally, prioritizing tasks and developing efficient filing systems are crucial for staying on top of workload demands in this role.

What is the difference between Case File Manager vs Paralegal?

AspectCase File ManagerParalegal
CredentialsHigh school diploma or equivalent; some roles may require certifications in records managementAssociate's degree or paralegal certificate
Work EnvironmentLegal offices, courts, or law firms, managing case files and recordsLegal offices, assisting attorneys with case preparation and research
Primary ResponsibilitiesOrganizing, maintaining, and retrieving case files and documentsLegal research, drafting documents, and supporting attorneys
Industry UsageCommonly used in law firms, courts, and legal departmentsWidely used in legal settings alongside attorneys and legal staff

The main difference between a Case File Manager and a Paralegal lies in their focus and responsibilities. A Case File Manager primarily handles organizing and maintaining case records, while a Paralegal provides broader legal support, including research and document drafting. Both roles are essential in legal environments but serve distinct functions.

How hard is it to become a case file manager?

Becoming a case file manager typically requires strong organizational skills, attention to detail, and familiarity with case management software. Many positions prefer candidates with a high school diploma or equivalent, and some roles may require relevant experience or certifications in case management or related fields.

How much do case file managers make in the US?

In the US, case file managers typically earn a median annual salary of around $40,000 to $55,000, depending on experience, location, and employer. Salaries can vary based on the industry, certifications, and whether the role involves administrative or specialized tasks.

Is case file management a stressful job?

Case file management can be stressful due to the need for accuracy, organization, and meeting deadlines. It often involves handling sensitive information and requires attention to detail, which can contribute to work-related stress, especially in high-pressure environments or with heavy workloads.

What qualifications do you need to be a case file manager?

A case file manager typically needs a high school diploma or equivalent, with some roles preferring post-secondary education in fields like criminal justice, social work, or administration. Strong organizational skills, attention to detail, and experience with record-keeping or case management software are important qualifications. Certifications in case management or related areas can enhance job prospects.

What are popular job titles related to Case File Manager jobs in Worcester, MA?

For Case File Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Case File Manager jobs in Worcester, MA look for?

The top searched job categories for Case File Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Case File Manager jobs?

Cities near Worcester, MA with the most Case File Manager job openings:

Case File Manager jobs near you
Infographic showing various Case File Manager job openings in Worcester, MA as of June 2026, with employment types broken down into 67% Full Time, 27% Part Time, 3% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,407 per year, or $25.2 per hour.

Case Manager

Worcester, MA • On-site

Veterans Inc.
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about Veterans Inc.external

$26.44/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

The primary goal of this position is to assist patients in obtaining necessary services by providing information, coordinating referrals, and following through with specific treatment plan goals. WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:Provides supportive case management necessary for individuals to access medical, social, vocational, educational, substance abuse and/or mental health treatment supports and community-based recovery services. Assists clients with researching and accessing needed services.Conducts referrals and follow-up monitoring, and participates in discharge planning process. Communicates with other service providers and family members, with appropriate releases, to coordinate the client's next level of treatment services.Schedules appointments and supports attendance at scheduled treatment and human services appointments. Coordinates with other providers to monitor clients' health status and participation in treatment.Monitors treatment progress and implementation of the client's treatment plan.Conducts outreach activities to market Veterans Inc. programs and engage new referral sources.Maintains audit ready client files and documentation and facilitates client groups, as needed.Attends and participates in all meetings as required. Performs special projects and other duties as assigned. WHAT YOU MUST HAVE:Minimum of Bachelor's degree in Human Services, Social Work, Psychology, or related field from an accredited institution. Master's degree in related field highly preferred.Minimum of two (2) years of case management, substance abuse treatment counseling experience required.Demonstrated knowledge of military culture, experience in working with veteran population and an understanding of veterans-related needs and issues preferred.Two (2) years of experience facilitating groups or workshops preferredMust have strong computer skills with intermediate knowledge of Microsoft Office Suite.Must be able to successfully pass a CORI/Background records check.Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.WHAT WE CAN OFFER YOU:Comprehensive Benefits Package for Full Time employees includes:BCBS Medical, Dental, and Vision InsuranceEmployer Paid Short and Long-Term Disability and Life Insurance.$2500 Medical Opt-Out program if you have medical coverage through another source.Retirement Plan (403B) with a $2000 MatchFlexible Spending AccountsTuition Reimbursement ProgramPaid Parental Leave For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact careers1@veteransinc.org.We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.