Case File Manager Jobs in Worcester, MA (NOW HIRING)

Summary: Provide individual and group counseling, case management services, and program activities for the program's clients.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Provide individual and group counseling to assigned clients; collaborate with Clinical Supervisor as needed.
• Establish a treatment plan for each individual.
• Provide related information and referrals to community-based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Coordinate all services required by the treatment plan.
• Ensure clients comply with program guidelines and complete assigned daily chores.
• Maintain complete and accurate client files and records; complete all required paperwork accurately and timely.
• Work collaboratively with other SMOC staff on housing and employment search and stability as indicated in the treatment plan.
• Maintain weekly contact and reassess, evaluate and document adherence to the treatment plan regularly.
• Support clients in their continued economic development planning.
• Provide monthly communication where necessary and mediate any conflict. Advocate in Housing Court.
• Maintain up to date case notes, telephone contact log and referrals to community-based services. Enter all client data into the required database(s) daily.
• Participate as a member of the Case Management team, attend all team meetings.
• Conduct groups and workshops related to the clients' needs as appropriate.
• Assist clients in arranging appointments and transportation.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• This role requires working with female clients. Due to privacy and safety requirements this position is designated as female only.
• Minimum of one year experience in Human Services or related field.
• Certification or license in substance abuse counseling (CADAC or LADAC) or at minimum enrolled in a certificate program.
• If applicable, a minimum of 3 years continuous sobriety.
• Minimum one year assessment, advocacy and case management skills.
• Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
• Ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Must have valid driver’s license, reliable transportation and meet insurance standards.

Organizational Relationship:

• Directly reports to Clinical Supervisor and Program Director.
• Direct reports for this position are none

Physical Requirement:

• Ability to drive a vehicle
• Must be able to ascend/descend stairs in residences

Working Conditions: Some travel via employee’s personal vehicle is required. A successful background check is required.