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Case File Manager Jobs in Worcester, MA (NOW HIRING)

Franklin Professionals

Case Manager

Boxborough, MA · On-site

Case Manager Location: Harvard, Massachusetts Why Join us? Join a compassionate human services ... Review after-visit summaries and ensure copies are properly filed. * Monitor and verify completion ...

Veterans Inc.

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

Keep all participants' files compliance-ready while updating key personnel on resident progress and ... Minimum of three (3) years' experience in program management, case management, substance abuse ...

Veterans Inc.

Case Manager

Worcester, MA · On-site

$28.84/hr

Keep all participants' files compliance-ready while updating key personnel on resident progress and ... Minimum of three (3) years' experience in program management, case management, substance abuse ...

Veterans Inc.

Case Manager

Worcester, MA · On-site

$28.84/hr

Keep all participants' files compliance-ready while updating key personnel on resident progress and ... Minimum of three (3) years' experience in program management, case management, substance abuse ...

Veterans Inc.

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

Keep all participants' files compliance-ready while updating key personnel on resident progress and ... Minimum of three (3) years' experience in program management, case management, substance abuse ...

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All JobsCase File JobsCase File Manager JobsCase File Manager Jobs in Worcester, MA

Case File Manager information

See Worcester, MA salary details

$14

$25

$38

How much do case file manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for case file manager in Worcester, MA is $25.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $27.36 per hour, depending on experience, location, and employer.

What is a case file manager?

Case file managers are professionals responsible for organizing, maintaining, and tracking case files and related documents for organizations such as law firms, government agencies, or social services. They ensure that all case information is accurate, up-to-date, and easily accessible to authorized personnel. Their role often involves managing both physical and digital files, coordinating with team members, and ensuring compliance with privacy laws and organizational guidelines.

What are the key skills and qualifications needed to thrive as a case file manager, and why are they important?

To thrive as a Case File Manager, you need strong organizational skills, attention to detail, and typically a background in administration or records management. Familiarity with case management software, document management systems, and sometimes certifications in records management are important. Excellent communication, discretion, and the ability to multitask help you effectively coordinate with stakeholders and maintain confidentiality. These skills ensure accurate, efficient case processing and secure handling of sensitive information, which are vital for legal, compliance, and operational success.

What are some common challenges faced by case file managers, and how can they be addressed?

Case File Managers often handle large volumes of sensitive documents, requiring meticulous attention to detail and strong organizational skills. One common challenge is maintaining accurate and up-to-date records while managing tight deadlines. Effective use of case management software, clear communication with legal and administrative teams, and ongoing training in data security practices can help address these challenges. Additionally, prioritizing tasks and developing efficient filing systems are crucial for staying on top of workload demands in this role.

What is the difference between Case File Manager vs Paralegal?

AspectCase File ManagerParalegal
CredentialsHigh school diploma or equivalent; some roles may require certifications in records managementAssociate's degree or paralegal certificate
Work EnvironmentLegal offices, courts, or law firms, managing case files and recordsLegal offices, assisting attorneys with case preparation and research
Primary ResponsibilitiesOrganizing, maintaining, and retrieving case files and documentsLegal research, drafting documents, and supporting attorneys
Industry UsageCommonly used in law firms, courts, and legal departmentsWidely used in legal settings alongside attorneys and legal staff

The main difference between a Case File Manager and a Paralegal lies in their focus and responsibilities. A Case File Manager primarily handles organizing and maintaining case records, while a Paralegal provides broader legal support, including research and document drafting. Both roles are essential in legal environments but serve distinct functions.

How hard is it to become a case file manager?

Becoming a case file manager typically requires strong organizational skills, attention to detail, and familiarity with case management software. Many positions prefer candidates with a high school diploma or equivalent, and some roles may require relevant experience or certifications in case management or related fields.

How much do case file managers make in the US?

In the US, case file managers typically earn a median annual salary of around $40,000 to $55,000, depending on experience, location, and employer. Salaries can vary based on the industry, certifications, and whether the role involves administrative or specialized tasks.

Is case file management a stressful job?

Case file management can be stressful due to the need for accuracy, organization, and meeting deadlines. It often involves handling sensitive information and requires attention to detail, which can contribute to work-related stress, especially in high-pressure environments or with heavy workloads.

What qualifications do you need to be a case file manager?

A case file manager typically needs a high school diploma or equivalent, with some roles preferring post-secondary education in fields like criminal justice, social work, or administration. Strong organizational skills, attention to detail, and experience with record-keeping or case management software are important qualifications. Certifications in case management or related areas can enhance job prospects.

What are popular job titles related to Case File Manager jobs in Worcester, MA?

For Case File Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Case File Manager jobs in Worcester, MA look for?

The top searched job categories for Case File Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Case File Manager jobs?

Cities near Worcester, MA with the most Case File Manager job openings:

Case File Manager jobs near you
Infographic showing various Case File Manager job openings in Worcester, MA as of June 2026, with employment types broken down into 67% Full Time, 27% Part Time, 3% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,407 per year, or $25.2 per hour.

Program Coordinator II - Case Management Unit

Maynard, MA • On-site

Commonwealth of Massachusetts
Public Administration • 10K+ employees
Learn more about Commonwealth of Massachusettsexternal

Full-time

Posted 20 days ago

Job description

The Massachusetts State Police Crime Laboratory (MSPCL) is seeking a Program Coordinator II who will be assigned to the Case Management Unit.

Duties will include, but are not limited to:
Coordinate and monitor staff training and orientation programs in the Case Management Unit relating to administrative functions of case clearance and activation, file retrieval from both on-site and off-site third-party vendors and fulfilling and reviewing records requests.

Oversee and organize trainings for all crime laboratory staff regarding Case Management Unit functions.

Provide assistance and trainings, both on and off-site, to external agencies regarding records requests.

Develop and implement case management related protocols and procedures as needed to assist with agency program objectives and goals.

Maintain case file organization and create file transport assignments as needed.

Review and analyze off-site file storage inventory to maintain accurate records and ensure efficient file retrieval.

Monitor on-site case file storage areas to make recommendations for annual off-site storage transfers and assist with the budget for off-site storage vendors to meet the laboratory's needs.

Travel to laboratory locations as needed to monitor file storage areas, retrieve files and/or assist staff.

Coordinate with laboratory supervisors and management regarding resources for case record storage and requests.

Assist with organizing and monitoring the digitalization of crime laboratory records.

Provide supervision to unit support staff by assigning duties as appropriate and ensuring tasks are completed in accordance with MSPCL policies and procedures.

Supervise preparation of record requests including coordinating with appropriate technical staff to obtain required materials, copying appropriate protocols and case files, and sending any/all appropriate materials in a timely fashion.

Liaison between the crime laboratory and prosecuting and investigating agencies to assist case activations, direct questions, provide discovery materials, and resolve problems in a timely manner.

Performs other duties as directed.

First consideration will be given to those applicants that apply within the first 14 days.
 
 

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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