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Case File Manager Jobs in Worcester, MA (NOW HIRING)

Veterans Inc.

Case Manager

Worcester, MA

$20 - $25.75/hr

Keep all participants' files compliance-ready while updating key personnel on resident progress and ... Minimum of three (3) years' experience in program management, case management, substance abuse ...

Veterans Inc.

Case Manager

Worcester, MA · On-site

$28.84/hr

Keep all participants' files compliance-ready while updating key personnel on resident progress and ... Minimum of three (3) years' experience in program management, case management, substance abuse ...

Veterans Inc.

Case Manager

Worcester, MA · On-site

$28.84/hr

Keep all participants' files compliance-ready while updating key personnel on resident progress and ... Minimum of three (3) years' experience in program management, case management, substance abuse ...

Veterans Inc.

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

Keep all participants' files compliance-ready while updating key personnel on resident progress and ... Minimum of three (3) years' experience in program management, case management, substance abuse ...

South Middlesex Opportu

Case Manager, PDPR

Palmer, MA · On-site

$22/hr

Maintain appropriate files and case notes for each participant. * Coordinate program duties with co-case manager to ensure all required functions and duties are completed and that effective ...

Veterans Inc.

Case Manager

Worcester, MA

$20 - $25.75/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... Maintains audit ready client files and documentation and facilitates client groups, as needed.

Veterans Inc.

Case Manager

Worcester, MA · On-site

$26.44/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... Maintains audit ready client files and documentation and facilitates client groups, as needed.

Veterans Inc.

Case Manager

Worcester, MA · On-site

$26.44/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... Maintains audit ready client files and documentation and facilitates client groups, as needed.

Veterans Inc.

Case Manager

Worcester, MA · On-site

$20 - $25.75/hr

Provides supportive case management necessary for individuals to access medical, social, vocational ... Maintains audit ready client files and documentation and facilitates client groups, as needed.

Recovery Centers of America

Case Manager

Westminster, MA · On-site

$21.25 - $27.25/hr

The Case Manager will provide professional clinical care to patients with behavioral healthcare ... filing cabinets. The noise level in the work environment is usually moderate. Physical Demands:

Recovery Centers of America

Case Manager

Westminster, MA · On-site

$21.25 - $27.25/hr

The Case Manager will provide professional clinical care to patients with behavioral healthcare ... filing cabinets. The noise level in the work environment is usually moderate. Physical Demands:

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Case File Manager information

See Worcester, MA salary details

$14

$25

$38

How much do case file manager jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for case file manager in Worcester, MA is $25.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $27.36 per hour, depending on experience, location, and employer.

What are case file managers?

Case file managers are professionals responsible for organizing, maintaining, and tracking case files and related documents for organizations such as law firms, government agencies, or social services. They ensure that all case information is accurate, up-to-date, and easily accessible to authorized personnel. Their role often involves managing both physical and digital files, coordinating with team members, and ensuring compliance with privacy laws and organizational guidelines.

What are the key skills and qualifications needed to thrive as a Case File Manager, and why are they important?

To thrive as a Case File Manager, you need strong organizational skills, attention to detail, and typically a background in administration or records management. Familiarity with case management software, document management systems, and sometimes certifications in records management are important. Excellent communication, discretion, and the ability to multitask help you effectively coordinate with stakeholders and maintain confidentiality. These skills ensure accurate, efficient case processing and secure handling of sensitive information, which are vital for legal, compliance, and operational success.

What are some common challenges faced by Case File Managers, and how can they be addressed?

Case File Managers often handle large volumes of sensitive documents, requiring meticulous attention to detail and strong organizational skills. One common challenge is maintaining accurate and up-to-date records while managing tight deadlines. Effective use of case management software, clear communication with legal and administrative teams, and ongoing training in data security practices can help address these challenges. Additionally, prioritizing tasks and developing efficient filing systems are crucial for staying on top of workload demands in this role.

What is the difference between Case File Manager vs Paralegal?

AspectCase File ManagerParalegal
CredentialsHigh school diploma or equivalent; some roles may require certifications in records managementAssociate's degree or paralegal certificate
Work EnvironmentLegal offices, courts, or law firms, managing case files and recordsLegal offices, assisting attorneys with case preparation and research
Primary ResponsibilitiesOrganizing, maintaining, and retrieving case files and documentsLegal research, drafting documents, and supporting attorneys
Industry UsageCommonly used in law firms, courts, and legal departmentsWidely used in legal settings alongside attorneys and legal staff

The main difference between a Case File Manager and a Paralegal lies in their focus and responsibilities. A Case File Manager primarily handles organizing and maintaining case records, while a Paralegal provides broader legal support, including research and document drafting. Both roles are essential in legal environments but serve distinct functions.

What are popular job titles related to Case File Manager jobs in Worcester, MA? For Case File Manager jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Case File Manager jobs in Worcester, MA look for? The top searched job categories for Case File Manager jobs in Worcester, MA are:
Case File Manager jobs near you
Infographic showing various Case File Manager job openings in Worcester, MA as of June 2026, with employment types broken down into 67% Full Time, 27% Part Time, 3% Temporary, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,407 per year, or $25.2 per hour.

Case Manager

Veterans Inc.

Worcester, MA

$20 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

Veterans Inc. is a premier non-profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England to achieve long-term self-sufficiency. As a national leader in veteran services, we are seeking a dedicated Case Manager to provide comprehensive support to veterans residing in our emergency shelter and transitional housing programs in Worcester.

In this role, you will manage a diverse caseload, helping residents navigate the transition from homelessness to stable transitional housing. You will conduct intakes, develop individualized service plans, and connect veterans to vital healthcare, mental health, substance use, and benefits resources. Operating directly at our Worcester facilities, you will provide the intensive stabilization, goal tracking, and advocacy our nation's heroes need to rebuild their lives.

This position is based at our Cambridge St. facility in Worcester, MA.

WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:

  • Perform Client Intakes: Conduct individual screenings, evaluations, and comprehensive biopsychosocial assessments for all assigned program participants.
  • Identify Housing Barriers: Evaluate each participant's unique skill set and specific obstacles to securing long-term, stable housing.
  • Deliver Case Management: Provide direct intervention, supportive service outreach, and individualized care coordination to encourage housing placement readiness.
  • Assist with Essential Navigation: Guide participants through employment searches, benefit applications, medical or behavioral health appointments, and transportation coordination.
  • Build Supportive Relationships: Establish strong, trust-based connections with veterans and their families to promote the highest level of independent functioning.
  • Coordinate Ongoing Services: Meet regularly with assigned participants to provide feedback, monitor progress, and align daily activities with personal goals.
  • Maintain Accurate Documentation: Prepare precise case records, progress notes, and individualized service plans while executing ongoing data collection.
  • Ensure Audit Readiness: Keep all participants' files compliance-ready while updating key personnel on resident progress and program issues.

WHAT YOU MUST HAVE:

  • Minimum of Bachelor's degree in Human Services, Social Work or related field.
  • Minimum of three (3) years' experience in program management, case management, substance abuse prevention, outreach, and/or services to the homeless or veteran populations.
  • Must have strong computer skills and knowledge of Microsoft Office Suite.

WHAT WE CAN OFFER YOU:

Comprehensive Benefits Package for FT employees includes:

  • BCBS Medical, Dental, and Vision Insurance
  • Employer Paid Short and Long-Term Disability and Life Insurance.
  • $2,500 Medical Opt-Out program if you have medical coverage through another source.
  • Retirement Plan (403B) with a $3,000 Match
  • Flexible Spending Accounts
  • Tuition Reimbursement Program
  • Paid Parental Leave

For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact careers1@veteransinc.org.

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

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