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Cargo Claims Manager Jobs (NOW HIRING)

AAA Cooper Transportation, Inc.

$80 - $100/hr

Work with the Claims Manager in investigating, minimizing, and resolving high value, technical, and ... cargo claims liability Strong verbal, interpersonal and supervisory skills Strong written and ...

New

landstar

... cargo claims, with accountability for claim outcomes, litigation strategy, and total cost of risk. You will oversee claims governance, litigation pipeline management, and trial readiness for high ...

United Road

Claims Analyst

Romulus, MI · On-site

Manage cargo claims; gather all facts concerning a claim and provide direction to facilitate claim resolution by working directly with claim adjusters, internal/external legal counsel, industry ...

ZIM

Maritime Claims Adjuster

Virginia Beach, VA · On-site +1

Maintains active maritime and cargo claim records Implements best administration and management practices with respect to cargo claims Maintains database of communication files for required vendors ...

ZIM

Maritime Claims Adjuster

Virginia Beach, VA · On-site

Maintains active maritime and cargo claim records Implements best administration and management practices with respect to cargo claims Maintains database of communication files for required vendors ...

Reserv, Inc.

Claims Adjuster, Cargo

Atlanta, GA · On-site +1

Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust ... Minimum of 5 years of experience in commercial cargo claims, ideally tractor trailer, and some ...

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Cargo Claims Manager information

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$35K

$87.9K

$139K

How much do cargo claims manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for cargo claims manager in the United States is $87,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a cargo claims manager?

Cargo claims managers are professionals responsible for handling and resolving claims related to lost, damaged, or delayed cargo during transportation. They investigate claims, assess the validity of each case, communicate with clients, insurers, and carriers, and ensure that claims are processed efficiently and fairly. Their goal is to minimize financial losses for their company while maintaining positive relationships with customers and partners. Cargo claims managers also help develop procedures to prevent future losses and improve overall cargo handling processes.

What are the key skills and qualifications needed to thrive as a cargo claims manager?

To thrive as a Cargo Claims Manager, you need expertise in logistics, claims processing, and knowledge of transportation regulations, often supported by a degree in logistics, supply chain management, or a related field. Familiarity with cargo management systems, claims management software, and understanding of international shipping documentation are typically required. Strong analytical thinking, negotiation skills, and attention to detail, along with effective communication, set top performers apart in this role. These skills are crucial for efficiently resolving claims, minimizing financial losses, and maintaining client trust in a fast-paced logistics environment.

What are some common challenges faced by a cargo claims manager in coordinating with multiple stakeholders during the claims process?

Cargo Claims Managers often encounter the challenge of aligning the interests and responses of various stakeholders, such as shippers, carriers, insurers, and customers. Each party may have different documentation standards, timelines, and priorities, which can create delays or disputes. Effective communication, thorough documentation, and a strong understanding of transportation regulations are essential to manage expectations and resolve claims efficiently. Building collaborative relationships and maintaining a proactive approach can help streamline the process and minimize potential conflicts.

What is the difference between Cargo Claims Manager vs Cargo Claims Specialist?

AspectCargo Claims ManagerCargo Claims Specialist
CredentialsRelevant certifications (e.g., CPC, insurance licenses), experience in claims managementSimilar certifications, focus on claims processing and documentation
Work EnvironmentSupervisory role, overseeing claims teams, strategic planningOperational role, handling claims cases, customer communication
Industry UsageUsed in logistics, shipping, freight companiesCommonly found in freight forwarding, shipping lines, logistics firms
Search & Comparison IntentUnderstanding managerial responsibilities, career pathDetails on claims processing, daily tasks

The Cargo Claims Manager typically oversees the claims process, manages teams, and handles strategic decisions, while the Cargo Claims Specialist focuses on processing individual claims and customer interactions. Both roles require similar certifications and are integral to logistics and shipping industries, but differ mainly in scope and responsibility.

What cities are hiring for Cargo Claims Manager jobs?

Cities with the most Cargo Claims Manager job openings:

What are the most commonly searched types of Cargo Claims jobs?

The most popular types of Cargo Claims jobs are:

What states have the most Cargo Claims Manager jobs?

States with the most job openings for Cargo Claims Manager jobs include:

Cargo Claims Manager jobs near you
Infographic showing various Cargo Claims Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $87,861 per year, or $42.2 per hour.

Cargo Claim Prevention Manager

AAA Cooper Transportation, Inc.

On-site

$80 - $100/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

AAA Cooper Transportation rating

6.6

Company rating: 6.6 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

45th of 64 rated delivery companies

Job description

The Cargo Claim Prevention Manager will be responsible for implementing and administering methods, procedures, and standards for the purposes of supporting the service center's efforts in prevention of cargo loss and damage so as to prevent potential claims and claim liability, assist in improving operational efficiencies and quality of service, and OS&D mitigation efforts in a specific geographical region.

AAA Cooper Transportation, founded in 1955, is a privately held asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

Essential Job Duties and Responsibilities:
  • Support all claim prevention activities throughout the assigned geographical region/territory including, but not limited to:
  • Support and assist service center OS&D and operations personnel in handling all high value shortages and damages
  • Support and assist all levels of service center personnel to ensure compliance with all OS&D, claims, and claims prevention policies and procedures
  • Guide, train, teach and support all levels of Service Center personnel on proper loading and freight handling techniques
  • Guide, train, teach and support all levels of Service Center personnel on bill control functions and procedures designed to reduce exposure to lost freight claims, improve service, improve customer tracking/tracing abilities that ultimately impact service center operational efficiency and productivity
  • Manage and assist the service centers in the timely disposition of over, astray, refused, and salvage freight
  • Assist service center management in identifying and correcting deficiencies in Dock, P&D, and administrative operations that may be contributing to OSD and delays in processing OSD
  • Identify trends in OSD Activities to help service centers improve efficiency and reduce costs
  • Interacts with shippers and consignees in corrective action to reduce, minimize and/or eliminate claims
  • Work with Executive Management, Director Sales & Operations, Service Center Managers, Sales Territory Managers, and the Claims Prevention General Manager to identify root causes of OS&D and assist with suggestions and plans to eliminate nonconformance.
  • Work with the Claims Manager in investigating, minimizing, and resolving high value, technical, and complicated claims
  • Perform other duties as assigned by the Department General Manager

Pay Range: 80000.00-80000.00 per_year, General Benefits:

As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

  • Health, Dental and Vision Insurance
  • Compay Health Savings Account contributions
  • 401k with company match
  • Company paid life insurance
  • Long Term Disability
  • Dependent Life Insurance
  • Accidental Death & Dismemberment Insurance
  • Wellness programs
  • Paid Holidays
  • Paid vacation
  • Weekly direct payroll deposits
  • Tuition Reimbursement Program
  • Employee Assistance Program
Job Requirements

Associate's degree or higher college completion, preferably in Transportation, Logistics or related area of study

Operations management/supervisory experience.

Preferably experience in OS&D and/or claims prevention in the transportation industry.

Proficient with Microsoft Office software and OS&D computer related programs

Familiarity with basic cargo claims liability

Strong verbal, interpersonal and supervisory skills

Strong written and verbal communication skills

Extensive travel required as needed and/or directed

Category: Service Center Leadership

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