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Cargo Claims Manager Jobs in Indiana (NOW HIRING)

Forest River

Customer Service Specialist

Elkhart, IN · On-site

$16.50 - $21.75/hr

Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers ... Authorize warranty or goodwill claims when appropriate * Express parts to dealers or consumers to ...

Forest River

Customer Service Specialist

Elkhart, IN · On-site

$16.25 - $21.50/hr

Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers ... Authorize warranty or goodwill claims when appropriate * Express parts to dealers or consumers to ...

Palomino RV

Customer Service Specialist

Elkhart, IN · On-site

$16.50 - $21.75/hr

... Cargo Trailers, Transit Buses, and Boats has an immediate opening. The position of a Customer ... Authorize warranty or goodwill claims when appropriate * Express parts to dealers or consumers to ...

All JobsCargo Claims JobsCargo Claims Manager JobsCargo Claims Manager Jobs in Indiana

Cargo Claims Manager information

See Indiana salary details

$33.3K

$83.6K

$132.3K

How much do cargo claims manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for cargo claims manager in Indiana is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,700.00 and $99,900.00 per year, depending on experience, location, and employer.

What is a cargo claims manager?

Cargo claims managers are professionals responsible for handling and resolving claims related to lost, damaged, or delayed cargo during transportation. They investigate claims, assess the validity of each case, communicate with clients, insurers, and carriers, and ensure that claims are processed efficiently and fairly. Their goal is to minimize financial losses for their company while maintaining positive relationships with customers and partners. Cargo claims managers also help develop procedures to prevent future losses and improve overall cargo handling processes.

What are the key skills and qualifications needed to thrive as a cargo claims manager?

To thrive as a Cargo Claims Manager, you need expertise in logistics, claims processing, and knowledge of transportation regulations, often supported by a degree in logistics, supply chain management, or a related field. Familiarity with cargo management systems, claims management software, and understanding of international shipping documentation are typically required. Strong analytical thinking, negotiation skills, and attention to detail, along with effective communication, set top performers apart in this role. These skills are crucial for efficiently resolving claims, minimizing financial losses, and maintaining client trust in a fast-paced logistics environment.

What are some common challenges faced by a cargo claims manager in coordinating with multiple stakeholders during the claims process?

Cargo Claims Managers often encounter the challenge of aligning the interests and responses of various stakeholders, such as shippers, carriers, insurers, and customers. Each party may have different documentation standards, timelines, and priorities, which can create delays or disputes. Effective communication, thorough documentation, and a strong understanding of transportation regulations are essential to manage expectations and resolve claims efficiently. Building collaborative relationships and maintaining a proactive approach can help streamline the process and minimize potential conflicts.

What is the difference between Cargo Claims Manager vs Cargo Claims Specialist?

AspectCargo Claims ManagerCargo Claims Specialist
CredentialsRelevant certifications (e.g., CPC, insurance licenses), experience in claims managementSimilar certifications, focus on claims processing and documentation
Work EnvironmentSupervisory role, overseeing claims teams, strategic planningOperational role, handling claims cases, customer communication
Industry UsageUsed in logistics, shipping, freight companiesCommonly found in freight forwarding, shipping lines, logistics firms
Search & Comparison IntentUnderstanding managerial responsibilities, career pathDetails on claims processing, daily tasks

The Cargo Claims Manager typically oversees the claims process, manages teams, and handles strategic decisions, while the Cargo Claims Specialist focuses on processing individual claims and customer interactions. Both roles require similar certifications and are integral to logistics and shipping industries, but differ mainly in scope and responsibility.

What are the most commonly searched types of Cargo Claims jobs in Indiana?

The most popular types of Cargo Claims jobs in Indiana are:

Cargo Claims Manager jobs near you
Infographic showing various Cargo Claims Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $83,606 per year, or $40.2 per hour.

Claims Specialist | Physical Damage

Great West Casualty Company

Bloomington, IN • On-site

Full-time

Posted 9 days ago

Great West Casualty Company rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

119th of 309 rated insurance

Job description

Claims Specialist | Physical Damage
Locations: Bloomington, IN or Knoxville, TN
Hybrid Role: 3 Days in office and 2 days remote
Position Summary
As a Claims Specialist, you will investigate, evaluate, negotiate, and resolve physical damage and cargo claims while delivering outstanding service to our insureds. This role requires strong analytical, communication, and negotiation skills to ensure fair claim resolution, compliance with industry standards, and a positive customer experience.
What You'll Do
  • Investigate and adjust physical damage and cargo claims.
  • Review policy coverage and determine liability.
  • Guide customers through the claims process, including towing, cargo transfers, and repair coordination.
  • Gather and evaluate estimates, damage documentation, and other claim-related information.
  • Establish claim reserves and maintain accurate file documentation.
  • Work with independent adjusters, repair facilities, attorneys, and other stakeholders to resolve claims efficiently.
  • Negotiate settlements, issue payments, and identify subrogation and salvage opportunities.
  • Participate in an after-hours on-call rotation for emergency physical damage and cargo losses.
  • Perform other duties and projects as assigned.

What Makes You Successful
  • You have strong investigative and analytical skills and enjoy solving complex problems.
  • You communicate clearly and professionally with customers, vendors, attorneys, and internal partners.
  • You can confidently negotiate and make sound decisions in a fast-paced environment.
  • You are highly organized and able to manage multiple claims and competing priorities.
  • You pay close attention to detail and maintain thorough, accurate claim documentation.
  • You are customer-focused and committed to delivering fair, timely claim resolutions.
  • You work well independently while collaborating effectively with team members and business partners.
  • You remain calm and adaptable when handling urgent or sensitive claim situations.

Qualifications
Required
  • Bachelor's degree or equivalent combination of education and related experience.
  • Strong communication, negotiation, and customer service skills.
  • Ability to analyze facts, evaluate damages, and make sound claim decisions.
  • Ability to participate in an evening and weekend on-call rotation.

Preferred
  • Experience handling physical damage, cargo, auto, transportation, or commercial claims.
  • Knowledge of insurance policy coverage and claims handling practices.
  • Industry designations such as AIC, CPCU, or similar certifications.

Why Join Us
This role offers the opportunity to make a direct impact on our customers during challenging situations while developing expertise in physical damage and cargo claims. You'll be part of a collaborative team committed to delivering exceptional service and fair claim outcomes.
Who We Are
At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.
We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or driving innovation, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.
To learn more about Great West and our office locations, please visit www.gwccnet.com.
Great West is an Equal Opportunity Employer.

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