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Cargo Claims Adjuster Jobs (NOW HIRING)

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Personal Effects Claims Specialist

Saint Louis, MO · On-site

$70K - $75K/yr

That includes superior cargo insurance coverage designed by freight forwarders and transport ... Adjuster license(s) or willingness to obtain. Salary Transparency: Disclosure required under ...

Allcat Claims Service

Manage inland marine claims involving construction equipment, cargo, and specialized property from initial review through resolution * Analyze documentation, photos, estimates, and reports to ...

Allcat Claims Service

Manage inland marine claims involving construction equipment, cargo, and specialized property from initial review through resolution * Analyze documentation, photos, estimates, and reports to ...

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Cargo Claims Adjuster information

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$30.5K

$64.6K

$90K

How much do cargo claims adjuster jobs pay per year?

As of Sep 3, 2026, the average yearly pay for cargo claims adjuster in the United States is $64,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $75,500.00 per year, depending on experience, location, and employer.

What is a cargo claims adjuster?

A Cargo Claims Adjuster is responsible for investigating, evaluating, and settling claims related to damaged or lost cargo during shipping. They analyze documentation, communicate with stakeholders, and ensure claims are processed in accordance with legal and insurance guidelines. Their goal is to minimize financial loss while ensuring fair compensation for cargo owners. This role requires strong analytical skills, attention to detail, and knowledge of transportation regulations.

What are the key skills and qualifications needed to thrive as a cargo claims adjuster?

To thrive as a Cargo Claims Adjuster, you need knowledge of freight handling, logistics documentation, insurance policies, and claims investigation, typically supported by industry experience or a relevant degree. Experience with claims management systems, cargo tracking software, and familiarity with regulatory standards like those set by the FMC or IATA may be required. Strong analytical thinking, attention to detail, negotiation, and customer service skills are vital for effectively resolving claims. These competencies are crucial for accurately evaluating losses, minimizing disputes, and ensuring timely settlements for clients in the transportation and logistics industry.

What are some common challenges faced by cargo claims adjusters in their day-to-day work?

Cargo Claims Adjusters often deal with complex cases where documentation may be incomplete or where liability for damaged or lost cargo is disputed among multiple parties. Navigating international regulations, varying insurance policies, and coordinating with shippers, carriers, and customers can present additional challenges. Attention to detail and strong communication are essential for clarifying facts, gathering evidence, and negotiating fair settlements. However, this dynamic environment also provides opportunities to develop problem-solving skills and in-depth industry knowledge, making the role both challenging and rewarding.

Is it worth becoming a cargo claims adjuster?

Cargo claims adjusters evaluate and process claims related to damaged or lost cargo during transportation. The role requires strong attention to detail, knowledge of insurance procedures, and often involves working with shipping companies and clients. It can be a stable career with opportunities for advancement, especially for those with relevant certifications and experience in logistics or insurance.

Which cargo claims adjuster makes the most money?

Senior cargo claims adjusters with extensive experience, specialized certifications, and strong negotiation skills tend to earn the highest salaries in the field. Those working for large insurance companies or in high-value cargo sectors also typically have higher compensation. Salary levels can vary based on location, company size, and individual expertise.
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Cargo Claims Adjuster jobs near you
Infographic showing various Cargo Claims Adjuster job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $64,609 per year, or $31.1 per hour.

Auto Material Damage Adjuster

Midwest Family Mutual Insurance Company

Urbandale, IA • On-site, Remote

$46K - $61K/yr

Full-time

Posted 19 days ago

Job description

Job Type
Full-time
Description
Midwest Family Mutual Insurance Company (MFM), headquartered in West Des Moines, IA, has been a trusted insurance provider since 1891. As a super-regional mutual insurer, we deliver top-tier personal and commercial coverage across multiple states. We prioritize financial stability, customer service excellence, and innovation, fostering a collaborative and forward-thinking work environment. MFM is proud to be a full-time, work-from-home company, providing employees with the flexibility and support to thrive remotely.
Position Summary
Midwest Family Mutual Insurance Company is seeking an experienced Auto Material Damage Adjuster to handle non-injury automobile claims, including total-loss claims, in multiple jurisdictions. The adjuster investigates losses, determines coverage and liability, evaluates vehicle damage, establishes appropriate reserves, and resolves covered claims promptly and fairly. This role requires sound judgment, strong negotiation skills, attention to detail, and a commitment to superior customer service.
Primary Responsibilities
  • Investigate personal and commercial automobile claims and determine applicable coverage and liability.
  • Obtain recorded statements from policyholders, claimants, witnesses, and other involved parties.
  • Review policy language, endorsements, applicable statutes, and state-specific claim-handling requirements.
  • Evaluate automobile damage using repair estimates, photographs, valuation reports, and other supporting documentation.
  • Handle total-loss claims, including vehicle valuation, settlement negotiations, title documentation, salvage coordination, and communication with lienholders.
  • Establish and maintain accurate claim reserves.
  • Negotiate and settle covered claims promptly, accurately, and fairly.
  • Coordinate with policyholders, claimants, agents, repair facilities, appraisers, vendors, lienholders, and other involved parties.
  • Maintain timely, professional communication through telephone calls, email, and written correspondence.
  • Prepare thoughtful, accurate, and detailed claim-file documentation and reports.
  • Manage a high-volume workload while meeting company standards and regulatory deadlines.
  • Provide professional customer service and resolve conflicts effectively.
  • Maintain all required state adjuster licenses and complete continuing education requirements.
  • Adapt to changing laws, policy provisions, procedures, and technology.
  • Comply with company policies, procedures, and internal controls.
  • Perform other duties as assigned.

Requirements
Education and Experience
  • At least two years of experience handling automobile total loss or material- damage claims is required.
  • Experience handling claims in multiple states is highly desirable.
  • A college degree is a plus.
  • An AIC, CPCU, or other insurance-related designation is a plus.

Knowledge and Skills
  • Thorough understanding of personal and commercial automobile policy coverages and their application.
  • Working knowledge of automobiles, repair procedures, repair estimates, vehicle valuations, and total-loss settlements.
  • Knowledge of motor carrier damage and cargo losses.
  • Strong analytical, investigative, critical-thinking, and problem-solving abilities.
  • Excellent negotiation and conflict-resolution skills.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • Ability to prioritize and complete tasks accurately in a high-pressure, high-volume environment.
  • Strong computer skills and the ability to work effectively in a paperless claims-management system.
  • Proficiency with Microsoft Word and basic proficiency with Microsoft Excel.
  • Ability to work independently and collaborate effectively as part of a team.
  • Ability to learn and adapt to new technologies and changing claim-handling requirements.
  • Ability to work effectively and efficiently in a work-from-home environment.

Work Environment and Physical Requirements
  • This is a work-from-home position. The employee must maintain a suitable home-office workspace and reliable high-speed internet service.
  • The regular schedule is 40 hours per week, consisting of eight-hour days, five days per week. Overtime may be required during periods of high claim volume.
  • This is primarily a sedentary position involving prolonged computer and telephone use.
  • The employee must have sufficient hand and finger dexterity to operate a keyboard, mouse, telephone, and other office equipment.
  • Regular and reliable attendance is required.
  • The employee must be able to travel when necessary and participate in training sessions, presentations, and meetings.

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