ZipRecruiter

Log In

1

Card Services Associate Jobs in Washington (NOW HIRING)

ACE Cash Express

Store Manager

Hyattsville, MD · On-site

$18 - $22/hr

... and card services. The pay range for this position is $18.00-$22.00 per hour. WHY ACE? ACE Cash ... All associates are eligible to participate in our 401k plan. 1 Full-time employees are eligible for ...

ACE Cash Express

Store Manager

Laurel, MD · On-site

$18 - $22/hr

... and card services. The pay range for this position is $18.00-$22.00 per hour. WHY ACE? ACE Cash ... All associates are eligible to participate in our 401k plan. 1 Full-time employees are eligible for ...

ACE Cash Express-Reid

Store Manager

Hyattsville, MD · On-site

$18 - $22/hr

... and card services. The pay range for this position is $18.00-$22.00 per hour. WHY ACE? ACE Cash ... All associates are eligible to participate in our 401k plan. 1 Full-time employees are eligible for ...

ACE Cash Express

Part Time Sales Associate

Landover, MD · On-site

$17 - $19.75/hr

We empower all sales associates to use their customer service and sales skills to the fullest, and ... card services. * Prioritizing accuracy, confidentiality, and strict compliance with industry ...

ACE Cash Express

Part Time Sales Associate

Alexandria, VA · On-site

$14.50 - $16.75/hr

We empower all sales associates to use their customer service and sales skills to the fullest, and ... card services. * Prioritizing accuracy, confidentiality, and strict compliance with industry ...

ACE Cash Express

Part Time Sales Associate

Laurel, MD · On-site

$14.75 - $17/hr

We empower all sales associates to use their customer service and sales skills to the fullest, and ... card services. * Prioritizing accuracy, confidentiality, and strict compliance with industry ...

RANVERTIFF LLC DBA THE UPS STORE

Be Seen First

Retail Customer Service Associate

Herndon, VA · On-site

$14 - $16/hr

... services, and more. This is a great opportunity for someone who enjoys working with people, takes ... Operate POS systems and handle cash and credit card transactions * Maintain a clean, organized, and ...

previous pagenext page

Showing results 21-40

All JobsCard Services Associate JobsCard Services Associate Jobs in Washington

Card Services Associate information

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.
What are the most commonly searched types of Card Services jobs in Washington? The most popular types of Card Services jobs in Washington are:
What are popular job titles related to Card Services Associate jobs in Washington? For Card Services Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Card Services Associate jobs in Washington look for? The top searched job categories for Card Services Associate jobs in Washington are:
What cities in Washington are hiring for Card Services Associate jobs? Cities in Washington with the most Card Services Associate job openings:
Card Services Associate jobs near you

Store Manager

ACE Cash Express

Hyattsville, MD • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

ACE Cash Express rating

4.4

Company rating: 4.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

The Store Manager serves as the face of ACE Cash Express to our customers. On top of providing customer service and facilitating sales, you will also build professional relationships with customers, and gain in-depth knowledge of our lending (where applicable), check cashing and card services.
The pay range for this position is $18.00-$22.00 per hour.
WHY ACE?
ACE Cash Express employees are our company's greatest asset. We empower all store managers to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed.
ACE Cash Express is a workplace where:
  • Collaborating and teamwork thrive.
  • On-the-job learning and development activities are available.
  • Excelling in your role and assisting others on the team is encouraged.
  • Strengthening relationships with customers, partners, and colleagues happens every day.
  • Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles.

What's in it for you?
ACE offers medical, dental, and vision coverage, as well as paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short-term disability, long-term disability, and basic life and AD&D for full-time associates. All associates are eligible to participate in our 401k plan.
1 Full-time employees are eligible for benefits subject to each plan's specific requirements. All positions are eligible to participate in our 401k subject to the specific plan document.
What does a normal day look like?
  • Understanding customers' unique needs and recommending appropriate ACE products and services.
  • Supporting Sales Associates and guiding them toward success in their roles.
  • Prioritizing active listening, clear communication, and empathy in all customer interactions.
  • Managing operations and driving overall store performance, which may include cash handling, check cashing, lending, bill pay, and card services, with a strong attention to detail.
  • Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines.
  • Actively promote all ACE financial services through cross-selling and marketing strategies, including marketing in the community. Train and support store employees in product knowledge.

We're looking for Store Managers who have an entrepreneurial spirit and can work independently, embracing accountability for overall store performance. Building trust with customers is a top priority, so you will need to listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service. Store Managers will need to understand the diverse range of financial products and services that ACE offers. It is beneficial to have two or more years of retail experience. Proficiency in Spanish is welcomed in most of our markets and a high school diploma or equivalent is required.
Join us and explore ways you can contribute your skills to our dynamic work environment. The difference is YOU!
Travel
There may be occasions where the employee will travel to other stores to work.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for extended periods, as well as sit, walk, reach with hands and arms, stoop, bend, and engage in verbal communication and active listening. The employee must have the ability to see clearly at both close and distant ranges, with the ability to adjust focus as needed. Additionally, the employee may occasionally be required to lift and/or move up to 25 lbs.
The ability to work 10-12 hours in a confined work area is required, contingent on state specific labor laws.
EEO Statement
Populus Financial Group, Inc., dba ACE Cash Express, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What ACE Cash Express employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply