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Card Services Associate Jobs in Tennessee (NOW HIRING)

HomeTrust Bank

Sales and Service Associate

Kingsport, TN · On-site

$14.25 - $19/hr

... and services, including checking, savings, money markets, certificates of deposit, debit card ... by an associate to successfully perform the essential functions of this job. HomeTrust Bank ...

HomeTrust Bank

Sales and Service Associate

Kingsport, TN · On-site

$14.25 - $19/hr

... and services, including checking, savings, money markets, certificates of deposit, debit card ... by an associate to successfully perform the essential functions of this job. HomeTrust Bank ...

SUPPLY.com

Pro Pick Up Associate

Lebanon, TN · On-site

$15.25 - $20.25/hr

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and ... This role handles customer facing transactions and processes card payments for cash sales as ...

Lighting Unlimited

Pro Pick Up Associate

Lebanon, TN · On-site

$15.25 - $20.25/hr

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and ... This role handles customer facing transactions and processes card payments for cash sales as ...

HP Products

Pro Pick Up Associate

Lebanon, TN · On-site

$15.25 - $20.25/hr

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and ... This role handles customer facing transactions and processes card payments for cash sales as ...

Ferguson Enterprises Inc.

Pro Pick Up Associate

Lebanon, TN · On-site

$15.25 - $20.25/hr

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and ... This role handles customer facing transactions and processes card payments for cash sales as ...

Ferguson Enterprises, LLC

Pro Pick Up Associate

Lebanon, TN · On-site

$15.25 - $20.25/hr

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and ... This role handles customer facing transactions and processes card payments for cash sales as ...

Honorhealth

$13.75 - $17.75/hr

Food Handlers Card - Certification Food Service\ - Food Handlers Card Food handlers card Required We're all in for your career.

CPI Card Group

Production Supervisor

Nashville, TN · On-site

Overview The Production Supervisor coordinates smooth and efficient card production directing and ... Requirements: * Associate's Degree in Business or equivalent combination of education and ...

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Card Services Associate information

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the most commonly searched types of Card Services jobs in Tennessee?

The most popular types of Card Services jobs in Tennessee are:

What are popular job titles related to Card Services Associate jobs in Tennessee?

For Card Services Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Card Services Associate jobs in Tennessee look for?

The top searched job categories for Card Services Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Card Services Associate jobs?

Cities in Tennessee with the most Card Services Associate job openings:

Card Services Associate jobs near you

Customer Service Associate

Marshall Retail Group

Nashville, TN • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Greet and assist customers throughout their shopping experience.

  • Assist with store upkeep, including maintaining displays, merchandise, and inventory.

  • Perform opening and closing duties, including securing cash registers and store security.

Marshall Retail Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

86th of 739 rated retailers

Job description

Job Title
Customer Service Associate
Location
Nashville, TN 37214 US (Primary)
Job Type
Full Time/Part Time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.
Location: Nashville International Airport (BNA), 1 Terminal Dr, Nashville, TN 37214
Schedule: Mandatory weekend availability
Pay: $19.00 hourly
Job Type: Full-time/Part-time
Benefits
  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount

Job Responsibilities
  • Greets and assists customers throughout their shopping experience
  • Maximizes sales by suggesting products and up-selling when appropriate
  • Remains knowledgeable of the store's merchandise and current promotions
  • Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
  • Assists with inventory and receiving of merchandise
  • Replenishes backstock to maintain appropriate levels of merchandise on the floor
  • Conducts markdowns of merchandise as instructed
  • Perform opening/closing duties, including securing cash registers and store security
  • Communicates customer complaints and inventory concerns to management in a timely manner
  • If identified as a keyholder, additional responsibilities will be assigned
  • Other duties as assigned

Job Requirements
  • Previous retail or customer service experience is a plus, but not required
  • Strong written and verbal English communication skills
  • Demonstrated customer service experience
  • Ability to multitask and resolve minor customer service conflicts
  • Alcohol Beverage Awareness Cared (TAM Card) may be required
  • Additional Security clearance may be required
  • Satisfactory Criminal Background Check and Drug Testing May be required

Additional Requirements - CSA, CS Leads
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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