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Card Services Associate Jobs in Tennessee (NOW HIRING)

Robert Half

Driver Services Associate

Collierville, TN · On-site

$24/hr

... card-based payment methods. • Assist with annual review work tied to contractor chargebacks, deposits, and supporting records used for year-end tax reporting. • Provide additional Driver Services ...

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Card Services Associate information

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the key skills and qualifications needed to thrive as a Card Services Associate, and why are they important?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.
What are the most commonly searched types of Card Services jobs in Tennessee? The most popular types of Card Services jobs in Tennessee are:
What are popular job titles related to Card Services Associate jobs in Tennessee? For Card Services Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Card Services Associate jobs in Tennessee look for? The top searched job categories for Card Services Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Card Services Associate jobs? Cities in Tennessee with the most Card Services Associate job openings:
Card Services Associate jobs near you
Card Services Specialist

Card Services Specialist

ORNL Federal Credit Union

Oak Ridge, TN

Full-time

Posted 2 days ago

Job description

Job Summary: The Card Services Specialist serves as a key representative of all areas within Card Services, including both credit and debit card servicing. This role is responsible for delivering exceptional support through the use of multiple servicing platforms, including Visa DPS, Falcon, Symitar, Velera, and Salesforce. As a subject matter expert, the Card Services Specialist provides guidance and support to front-line staff while also interacting directly with members to resolve inquiries and issues efficiently and professionally.

Essential Functions and Responsibilities: 

  • Serves as a primary point of contact within the areas of card services all aspects of credit cards, and debit card servicing. This role answers phones, assists callers with general card questions and issues, processes service ticket events within set SLA's, and responds to department emails.
  • Assists with the research and balancing of several department GL accounts.
  • Serves as a backup to others within the department ensuring critical functions are completed in a timely manner.
  • Assists management with projects and process improvement design and testing.
  • Performs other job-related duties as assigned.

Work Experience:

  • Minimum 3 years financial services experience to include assisting members with debit and credit card servicing is required.
  • Experience in credit and debit card operations and regulations in preferred. 

Education: 

  • High School Diploma or GED is required.
  • Associates degree in a business related field is preferred.

 Other Skills Required:

  • Must possess strong collaborative problem-solving skills and strong communication skills.
  • Excellent written and verbal communication skills required with the ability to effectively interact with all levels of the organization. 
  • Must be able to work with little to no direct supervision. 
  • Must possess good data analysis skills. 
  • Must have ability to prioritize demands. 
  • Must have high proficiency with Microsoft 365. 

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