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Card Service Specialist Jobs (NOW HIRING)

William and Mary

Tribe Card Services Specialist II

Tribe Card Services Specialist II Department: CC00417 WM001 | WMUO | Identification Office Job ... In delivering service, Business Affairs maintains a focus on collaboration, continuous improvement ...

William and Mary

Tribe Card Services Specialist II

Tribe Card Services Specialist II Department: CC00417 WM001 | WMUO | Identification Office Job ... In delivering service, Business Affairs maintains a focus on collaboration, continuous improvement ...

Alpine Bank

Card Services Specialist

Grand Junction, CO · On-site

$18 - $23/hr

General Purpose The Card Services Specialist works within Alpine Bank's Card Services, working with ... Experience: * Customer service experience is preferred. Working Conditions Working Environment:

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How much do card service specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for card service specialist in the United States is $28.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $34.62 per hour, depending on experience, location, and employer.

What is a card service specialist?

Card Service Specialists are banking or financial services professionals who assist customers with issues related to their debit, credit, or other payment cards. They handle tasks such as processing card applications, resolving transaction disputes, addressing lost or stolen cards, and providing information about card features and benefits. Their role is crucial in ensuring customer satisfaction and security in card-related matters. Card Service Specialists often work in call centers, bank branches, or back-office operations.

What are the key skills and qualifications needed to thrive as a card service specialist?

To thrive as a Card Service Specialist, you need strong knowledge of banking operations, attention to detail, and experience with card processing, typically supported by a high school diploma or equivalent. Familiarity with core banking systems, card management platforms, and fraud detection tools is often required. Excellent problem-solving, customer service, and communication skills help you address cardholder inquiries and resolve issues efficiently. These abilities ensure accurate transaction processing, customer satisfaction, and the security of cardholder information.

What are some common challenges card service specialists face when assisting customers, and how can they be effectively managed?

Card Service Specialists often encounter challenging situations such as handling account security concerns, resolving transaction disputes, and assisting customers experiencing card declines or fraud. Success in this role requires patience, strong problem-solving skills, and the ability to explain complex information clearly and empathetically. Building a solid understanding of company policies and card products, as well as maintaining up-to-date knowledge of security protocols, helps specialists confidently address customer issues while ensuring compliance and customer satisfaction.

What are popular job titles related to Card Service Specialist jobs?

For Card Service Specialist jobs, the most frequently searched job titles are:

Card Service Specialist jobs near you
Infographic showing various Card Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $59,972 per year, or $28.8 per hour.

Card Services Specialist

Kalamazoo, MI • On-site

Arbor Financial Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Arbor Financial Credit Unionexternal

Other

Posted 27 days ago

Job description

Card Services Specialist

Join our team as a Card Services Specialist, where you'll play a key role in supporting debit and credit card programs, resolving card-related issues, and assisting members with confidence and care. This position is ideal for someone who enjoys problem-solving, working with financial systems, and delivering exceptional service while protecting sensitive member information.

Start your journey at Arbor as a Card Services Specialist and grow right where you are – Card Services Specialist II and III growth track promotions possible (with a pay increase). With advancement opportunities and access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibility.

What You'll Do

  • Process credit card payment exceptions and review activity reports
  • Research and resolve card-related issues and payment exceptions
  • Assist members and staff with card service inquiries
  • Monitor and respond to fraud, lost/stolen cards, and account abuse
  • Process balance transfers, returns, check requests, and account closures
  • Maintain accurate records and protect confidential information
  • Support department operations and ensure policy compliance

Is This You?

  • High School Diploma or equivalent
  • Financial services industry experience
  • Strong computer and application skills
  • Strong oral and written communication skills
  • Ability to successfully organize, prioritize, and manage multiple responsibilities
  • Team player with a positive attitude and flexibility
  • Professionalism in conduct, communication, and appearance
  • Ability to be bonded
  • Preferred But Not Required: College degree, service/sales experience, and previous experience in a similar or related role.

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We've built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you'll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes.

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