ZipRecruiter

Log In

1

Capital One Digital Concierge Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsCapital One Digital Concierge Jobs

Capital One Digital Concierge information

See salary details

$11

$18

$25

How much do capital one digital concierge jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for capital one digital concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

How does the Capital One Digital Concierge role typically interact with both customers and internal teams?

As a Capital One Digital Concierge, you serve as a primary point of contact for customers seeking personalized assistance through digital channels. You will collaborate closely with internal teams such as customer service, fraud prevention, and technical support to resolve inquiries efficiently. This role relies heavily on strong communication skills and the ability to navigate digital tools, as you often coordinate between customers and specialists to ensure seamless service. Regular meetings and feedback sessions with your team are common, fostering a supportive and collaborative work environment.

What are the key skills and qualifications needed to thrive as a Capital One Digital Concierge, and why are they important?

To thrive as a Capital One Digital Concierge, you need strong customer service skills, financial knowledge, and typically a background in client support or hospitality. Familiarity with CRM platforms, digital communication tools, and secure banking systems is important for managing customer interactions efficiently. Exceptional interpersonal skills, problem-solving abilities, and professionalism help create a positive customer experience. These skills ensure customers receive timely, accurate, and personalized assistance, enhancing loyalty and satisfaction with Capital One's digital services.

What is the difference between Capital One Digital Concierge vs Capital One Customer Service Associate?

AspectCapital One Digital ConciergeCapital One Customer Service Associate
Required CredentialsHigh school diploma or equivalent; customer service experience; familiarity with digital toolsHigh school diploma or equivalent; customer service experience; basic financial knowledge
Work EnvironmentRemote or in-office; digital platform support; tech-focusedCall centers or branch locations; direct customer interaction
Employer & Industry UsageFinancial services; digital banking supportBanking and financial services; customer support roles
Common Search & Comparison IntentUnderstanding digital support roles within bankingCustomer service roles in banking

The Capital One Digital Concierge primarily focuses on providing digital support and assistance through online platforms, requiring familiarity with digital tools and remote communication. In contrast, the Capital One Customer Service Associate typically handles in-person or phone-based customer inquiries at branches or call centers. Both roles serve the financial industry but differ in work environment and technical focus.

What is a Capital One Digital Concierge?

A Capital One Digital Concierge is a complimentary service offered to eligible Capital One cardholders, providing personalized assistance with travel, dining, entertainment, shopping, and everyday needs. Through chat or phone, users can request help with booking reservations, finding tickets, securing gifts, and more. This service is designed to save cardholders time and offer expert recommendations, making daily tasks and special occasions more convenient. Availability and specific offerings may vary based on your card type and account status.
What cities are hiring for Capital One Digital Concierge jobs? Cities with the most Capital One Digital Concierge job openings:
What states have the most Capital One Digital Concierge jobs? States with the most job openings for Capital One Digital Concierge jobs include:
What job categories do people searching Capital One Digital Concierge jobs look for? The top searched job categories for Capital One Digital Concierge jobs are:
Capital One Digital Concierge jobs near you
IPB Digital Concierge Specialist

IPB Digital Concierge Specialist

JP Morgan Chase

Miami, FL

Full-time

Medical, Retirement

Posted 7 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 469 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

The Digital Concierge Specialist is the primary point of contact for all online related needs of our Private Banking clients, advisors, and client service specialists. He/she is responsible for assisting high/ultra-high net worth clients with all aspects of the online experience and for the development and delivery of digital training to advisors and client service specialists.

The Digital Concierge Specialist works in a team-oriented environment with advisors, client service associates, various product partners and operations teams to deliver a seamless and integrated approach to the Private Banking client online experience. 

The Digital Concierge Specialist is passionate, motivated, service-oriented individual, with strong interpersonal, verbal, and written communication skills. Strong online, systems, communication and presentation skills are essential.  

Online Support/Team Responsibilities:

  • Ability to fluently communicate  (written and verbally) in Spanish
  • Lead and participate in client outreach to drive client adoption of digital tools.
  • Assist clients having issues logging in or navigating on the website/mobile app/tablet on calls/Zoom. Resolve client inquiries and problems through effective interaction with clients, advisors, product partners, operations, and other staff in a timely and professional manner.
  • Provide detailed demo of the system and benefits of using the digital tool set to both internal and external clients, sometimes in a forum in front of an audience.
  • Handle internal stakeholders/client enquiries via email, zoom or any other Digital Concierge channel. Provide support as a Digital Concierge Specialist and work closely with the LatAm & GFG Management team.

  • Handle operational, technology, administrative tickets related to our JPMorgan Private Banking and Digital Products

  • Manage projects related to Private Banking's website constant enhancements, reviewing business requirements and technical specifications, and performing User Acceptance Tests.

Required qualifications, capabilities, and skills

  • FINRA Securities Industry Essentials, Series 7 and Series 63 licenses required for the position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

What JPMorgan Chase & Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply