Capital One Digital Concierge Jobs (NOW HIRING)

Enterprise Claims Library Admin, Project Management

As a Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

About the Team
This role is within Capital One's Consumer & Developer Experience (CDX) organization, on the Platform Administration & Governance team. CDX is responsible for Capital One's digital customer experiences, including its award winning mobile app, its online presence, and Enterprise-grade products and platforms used across all lines of business. Our team is responsible for administering and governing these platforms, and advising on the large-scale transformation of our content supply chain to unlock highly personalized, intelligent experiences for millions of current and prospective customers.

What you'll do
The Platform Administration & Governance Team is seeking an experienced, detail-oriented project manager with experience managing claims and legal disclosures to join Capital One as the Enterprise Claims Library Admin.

As the Enterprise Claims Library Admin, you will be the primary administrator of our newly launched enterprise claims and disclosures platform. You will sit at the intersection of Marketing, Legal, Compliance, and Product, managing the lifecycle of claims from initial ideation through to legal approval and eventual archival. Your mission is to mitigate regulatory risk while enabling our creative teams to move faster with pre-approved, high-impact messaging.

General Responsibilities:

• Platform Administration: Act as the lead administrator for the Claims & Disclosures Library, managing user permissions, folder structures, and metadata tagging strategies.

• Governance & Workflow: Enforce the end-to-end workflow for claim submissions, reviews, and approvals.

• Claims Process Definition: create and manage processes and accompanying artifacts for the Claims Library

• Substantiation Management: Ensure every claim in the library is backed by robust evidence (data, research, or legal precedents) and maintain a clear audit trail.

• Linkage & Mapping: Manage the complex relationships between primary claims and their mandatory legal disclosures.

• Lifecycle Monitoring: Proactively track expiration dates for claims and coordinate periodic reviews to renew or retire content.

• Stakeholder Liaison: Act as the primary point of contact for Marketing teams and Legal/Compliance reviewers.

• Reporting & Auditing: Provide regular reports on library health, usage metrics, and compliance status.

• Library Advocacy: champion the claims library with business teams and support its growth in partnership with product and tech

• Relationship Management: Building relationships and collaborating with key stakeholders to ensure delivery of commitments; Exhibit outstanding influencing skills to effectively drive project / program efforts

• Project Management: Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.

• Communication: Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Critical Problem Solving: Leveraging problem solving and influencing skills to ensure project plans deliver on intent

Basic Qualifications:

• Bachelor's Degree or Military experience

• At least 4 years of project management experience

• At least 1 year of people management experience

• At least 2 years in Marketing Operations, Legal Ops, or Compliance

• At least 2 years experience managing Digital Asset Management (DAM), Content Management System (CMS), or Medical, Legal, and Regulatory (MLR) workflow tools

Preferred Qualifications:

• PMP certification

• 2+ years working within a regulated industry

• Experience administering Veeva Vault PromoMats

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $138,100 - $157,700 for Manager, Project Management

Riverwoods, IL: $138,100 - $157,700 for Manager, Project Management

Chicago, IL: $138,100 - $157,700 for Manager, Project Management

McLean, VA: $151,900 - $173,400 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).