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Capital One Customer Service Jobs (NOW HIRING)

At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we ...

Senior Cyber Program Manager

Mclean, VA · On-site

$117K - $117K/yr

... help Capital One customers to have incredible, secure experiences. Examples of potential ... Strong technical backgrounds (ideally building highly scalable platforms, products, or services ...

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Capital One Customer Service information

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How much do capital one customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for capital one customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Capital One Customer Service job?

A Capital One Customer Service job involves assisting customers with their banking needs, such as account inquiries, transactions, and resolving issues. Representatives provide support through phone, chat, or email, ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Capital One's products and policies. Training is provided to equip employees with the necessary skills to help customers effectively.

How to make $1000 a week remote?

A remote customer service role at companies like Capital One can pay around $15 to $20 per hour, which could total approximately $600 to $800 weekly for full-time work. To reach $1000 weekly, additional skills, higher-paying positions, or overtime may be necessary, and some roles may require specific certifications or experience. Consistent scheduling and excellent communication skills are important for success in remote customer service jobs.

What are the key skills and qualifications needed to thrive in the Capital One Customer Service position, and why are they important?

To excel as a Capital One Customer Service representative, you typically need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, secure data handling tools, and call center technology is often required. Outstanding candidates demonstrate patience, empathy, and a positive attitude when assisting customers. These skills and qualities are essential for delivering efficient service, resolving issues effectively, and fostering customer satisfaction.

What does a typical day look like for a Capital One Customer Service representative?

A typical day as a Capital One Customer Service representative involves assisting customers over the phone, via chat, or email with their banking inquiries, account issues, or troubleshooting problems. You may help resolve billing concerns, provide information about products and services, and escalate complex situations to specialized team members when needed. The work environment is fast-paced and team-oriented, with ongoing training and support to ensure you stay updated on procedures and policies. This role offers opportunities to build customer service skills and can lead to advancement within Capital One's customer support or other departments.

Does Capital One allow work from home?

Capital One Customer Service roles often offer remote work options, especially for customer support positions, depending on the department and current company policies. Employees typically need to have a suitable home office setup and may be required to work during specific hours or shifts. Remote work availability can vary by location and role, so candidates should review specific job postings for details.

Is it hard to get hired by Capital One?

Getting hired for a Customer Service role at Capital One involves a competitive application process that includes submitting an online application, passing assessments, and participating in interviews. Candidates with strong communication skills, relevant experience, and familiarity with banking products tend to have better chances of success.

What jobs make 3000 a month without a degree?

Customer service roles, such as call center representatives or retail supervisors, can pay around $3,000 monthly without requiring a degree, especially with experience and performance bonuses. Other options include sales positions, delivery drivers, or administrative assistants, which may offer similar earnings based on hours worked and commissions. Skills in communication, organization, and familiarity with relevant tools can enhance earning potential in these roles.
More about Capital One Customer Service jobs
What cities are hiring for Capital One Customer Service jobs? Cities with the most Capital One Customer Service job openings:
What are the most commonly searched types of Capital One Customer Service jobs? The most popular types of Capital One Customer Service jobs are:
What states have the most Capital One Customer Service jobs? States with the most job openings for Capital One Customer Service jobs include:
Infographic showing various Capital One Customer Service job openings in the United States as of July 2026, with employment types broken down into 77% Full Time, 17% Part Time, and 6% Temporary. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Associate, Capital Markets and Risk (Stress Test Forecasting Team) (Hybrid)

Senior Associate, Capital Markets and Risk (Stress Test Forecasting Team) (Hybrid)

Capital One

Richmond, VA • On-site

Full-time

Posted 14 days ago


Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

71st of 144 rated banks


Job description

Senior Associate, Capital Markets and Risk (Stress Test Forecasting Team) (Hybrid)

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Together, we are on a quest to change banking for good.

As a Senior Analyst on the stress test forecasting team, you will push the boundaries of forecasting as you measure the financial impact from movements in the economic environment. The ideal candidate will provide strong financial leadership across the entire P&L, be an analytical thinker/problem solver, and have the ability to synthesize complex subject matter to tell a story. The role will emphasize problem-solving, communication, and a strong focus on results in order to successfully navigate various scenario gaming exercises.

Responsibilities:

  • Partner with leadership and business teams to assess the financial implications of various macroeconomic scenarios on the Retail portfolio

  • Articulate outcomes of analysis and insights to senior management

  • Develop presentations to communicate results to senior leadership audiences

  • Effectively manage deliverables under tight timelines

  • Partner with tech team to automate and enhance processes

  • Lead the financial forecasting of the Income Statement for CCAR (Comprehensive Capital Analysis and Review) and scenario gaming purposes

  • Project Management of Retail CCAR (Comprehensive Capital Analysis and Review) Process

  • Leverage technology (Python, SQL) to automate models and processes

  • Develop and manage documentation and presentation of financial results

  • Financial forecasting and analytics to support variance analysis and model improvements

  • Identify and enable continuous improvements across the team to drive efficiencies

Basic Qualifications:

  • Bachelor's Degree or military experience

  • At least 2 years of experience managing a Financial Planning & Analysis (FP&A) function

Preferred Qualifications:

  • 3+ years of experience in financial analysis

  • Experience using Google Sheets & Slides

  • Experience in Python and SQL

  • Experience in financial services industry

  • Experience in complex financial modeling

  • Excellent analytical skills and experience in variance analysis

  • Excellent verbal and written communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates will spend 3 days per week in-person at one of our offices listed on this job posting.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $111,200 - $126,900 for Sr. Analyst, Capital Markets & Risk


Richmond, VA: $101,100 - $115,400 for Sr. Analyst, Capital Markets & Risk










Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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