Capital One Customer Service Jobs (NOW HIRING)

Manager, Creative Director, Capital One Software (Remote)

Capital One Software is the enterprise B2B software business of Capital One, dedicated to helping organizations manage their data in the cloud with speed, agility, and efficiency. Born out of our own digital transformation, we commercialize the internal tools that powered our journey to becoming the first major U.S. bank to go "all-in" on the public cloud.

Our flagship products, Slingshot (data cloud optimization) and Databolt (data security), are designed to solve the most complex data management and AI-readiness challenges.

Core Job Responsibilities

Capital One Software is looking for an experienced, innovative, strategic creative leader who has managed and led creative teams. You will inspire and drive change while developing and executing world-class, effective creative strategies for a range of digital channels, including email, web, display, video, and social media. You know the formula for developing brand-building, breakthrough creative that drives results, is on target, and on brand. Most importantly, you bring a creative portfolio of produced work that demonstrates your success leading large, integrated marketing campaigns.

• Lead and inspire the team to develop strategically-grounded, insight-driven creative.

• Manage creative talent (Art Directors, Graphic Designers and Copywriters) including a mix of contractors and agencies.

• Guide the team in the strategic adoption of AI tools to broaden creative exploration and pressure-test concepts, ensuring our creative talent remains at the forefront of the industry and equipped for the future of the craft.

• Proactively leverage AI to enhance leadership effectiveness, create scalable tools that empower cross-functional partners, and establish new ways to influence strategy and drive alignment across the organization.

• Collaborate with marketing strategists and internal business clients to understand consummate needs, positively influencing marketing strategy and the customer experience.

• Demonstrate expert knowledge of advertising and marketing trends and translate business intent into creative strategies and executions that market products effectively.

• Demonstrate an understanding of the intended audience; interprets market research and tests results, and uses findings to focus targeted marketing messages.

• Build and maintain relationships with a network of partner groups to anticipate and proactively address obstacles

• Present and influence with a convincing and inspiring style to increase buy-in and open the door for new opportunities - both for your team and department.

• Leverage AI tools to spark new ideas and enhance the , using technology to complement and scale your artistic vision

Basic Qualifications:

• Bachelor's degree or military experience

• At least 5 years of experience leading creative teams

• At least 5 years of multi-channel digital marketing experience on client-side or agency

Preferred Qualifications:

• Experience working for large, integrated marketing campaigns

• 7+ years of experience in a Creative Director role

• 5+ of experience directly managing a creative team

• Experience at a large in-house creative team

• Experience working with a Fortune 100 brand

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $138,100 - $157,700 for Manager, Marketing

Richmond, VA: $138,100 - $157,700 for Manager, Marketing

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).